Riads in Northumberland

"Unfortunately, the check-in at this hotel was one of the worst I’ve experienced. Firstly, they do not accept American Express, which was inconvenient and not clearly stated in advance. The receptionist then struggled to process my alternative card, insisting it didn’t work. I politely asked her to try again and of course, the card worked perfectly the third time, confirming it was a user error on her part. What made the situation worse was her lack of apology or acknowledgment of the mistake. Instead, her attitude was dismissive and unnecessarily rude. She did not appear to have the experience or professionalism required for a front-facing role, which set a poor tone for the stay."

"Lovely place, all staff friendly and professional "

"This was a rabbit warren of a hotel, with rooms of all shapes and sizes scattered throughout the site. We were initially given a very dark room, which was a strange shape, and a yapping dog next door; we were given a much better room when we complained. There was a problem with the wifi connection throughout our stay, and as the mobile phone signal was poor, we had to leave the hotel to get an internet connection. There was insufficient car parking on site and so we had to pay £10.80 per day at a nearby car park. "

"Very friendly staff and terrific food options."

"Very luxurious and comfortable the only problem we had was the kingsize bed was 2 singles put together ànd the mattress topper did not stop thre being a distinct line down the center which was sometimes a bit uncomfortable. The breakfast gave a great choice amd was vert tasty. The pool was good but closed early 6pm itvwould hzbe been nice to enjoy the facilities "

"Great place, lovely food, friendly staff "

"It was amazing, the garden rooms are a hidden gem! The design of the room and bathroom were beautiful huge room. The hot tub was a great added touch! I was very thankful for the soya / oat milk in the fridge for us too. The little path to the joiners arms could have been lite a little better from the road to the static caravans but the pub was great also, food was delicious and breakfast was fantastic, great options. The village and walk to Beach especially with the added sunshine and heat on the Sunday "

"Perfect location for the town centre and Abbey. Busy outside bar and indoor restaurant, obviously a favourite place with locals Good selection at breakfast, hot breakfast cooked on demand, which was excellent on Saturday and Sunday, less impressive on Monday. The bedroom was unbearably hot, the fan was unable to cope, but the hotel could not have mitigated this any more, as the room was in full sun all afternoon. "

"Light bright rooms, overlooking fields with castle & sea in the distance. Plenty of parking at front of building. Sraff extremely helpful. Breakfast was excellent, plenty of choice both cold & cooked. There is an onsite cafe adjouning hotel which was ideal. They served hot & cold dishes, variety of sandwiches, cakes, puds etc. It is open 24/7 & used by passersby on A1. Very central for trips to Bamburgh, Seahouses, Lindisfarne etc. We would definitely recommend & will be making a return jorney for sure as still lots to explore. "