Norton Shores hotels in Muskegon

"Lovely, clean accommodations. Staff was very helpful!"

"I would not recommend this place to anyone. They are rude dont take care of anything. Act as if everything is a inconvenience "

"Everything was perfect 1000/10"

"The hotel itself is fine, especially for the price. We had a major issue with the front desk staff. My son and I were attempting to purchase an ice cream from a freezer in the lobby. The desk clerk accused my son of stealing an ice cream and placing it in the pocket of his swim trunks. It was absurd. It did not happen. But he insisted and even made my son turn his pockets inside out in the middle of the lobby with others around. It was completely false, baseless, and humiliating. I was furious but just kept my cool and paid for our two $3 ice cream bars and left. My 11-year-old son was upset and embarrassed. I have no idea what the young man was thinking. He seemed a bit awkward during the check in process, but I didn't think much of it. But the ice cream episode was totally unacceptable. It's unfortunate because it totally tainted a good weekend for our family and an otherwise pleasant experience."

"This was my second stay. This was the worst of the two experiences. Second time here where there were zero eggs at breakfast again. Carpeting/floors in the room were sticky and damp. Phone was broken so had to call from my cell phone after my battery died so I allegedly missed the 9am cutoff to ask for a later checkout. I was told that housekeeping, "had to get in there right away". Maybe because there was used soap and hair in the shower right when we arrived ( I have pics) so we didn't bother using the shower. I used points/dollars towards this stay and felt that it was wasted on an overall disappointing experience. This will be the last time this establishment gets my money. I would rate this zero stars or below if I could."

"Arrived to check in with 4 11-yr girls for a swim night. Was told the pool was closed for two weeks. I Canceled the reservation. Will need to file for refund. I reserved online, should have been notified the pool was closed!"

"My hotel stay was great! Lisa the guest service person was so kind and welcoming. The rooms were very clean and breakfast was great. "

"They were amazing like always "

"Fantastic experience from start to finish. The home was spotless, beautifully set up, and had everything we needed for a comfortable stay. Communication with the host was excellent—quick, helpful, and professional. You can tell a lot of care goes into maintaining this property. Highly recommend and would definitely return."