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关于独角兽 - 贡索普马斯顿旅馆的点评

4 out of 5
独角兽 - 贡索普马斯顿旅馆
Bridge Trentside, Nottingham, England

点评

8.2

很好

10 分 - 超赞。71 条好评，共有 173 条点评" "
8 分 - 还可以。64 条好评，共有 173 条点评" "
6 分 - 一般。21 条好评，共有 173 条点评" "
4 分 - 很差。11 条好评，共有 173 条点评" "
2 分 - 糟糕。6 条好评，共有 173 条点评" "

8.0/10

清洁度

8.4/10

员工和服务

8.0/10

服务设施

7.6/10

住宿条件和设施

7.8/10

环保

点评

4/10 很差

peter

不满意：住宿条件和设施，清洁度
As at 18 May 2024 this hotel has a 4 star rating and an 8 guest score on Expedia. Because of that rating I paid a very high tariff for the quality of accommodation actually provided. This hotel has 2 star accommodation. My room didn't even have a bedside lamp. Somehow the star system has been gamed here.
2024 年 5 月入住 1 晚

10/10 超赞

Jonathan

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

6/10 一般

Trevor

2024 年 5 月入住 1 晚

6/10 一般

Douglas

与配偶出行
Rooms very tired and in need of refurbishment. House keeping was poor.
2024 年 3 月入住 3 晚

8/10 还可以

Bryan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We've stayed before - same problem as last time. It was cold and the heating was only put on after some persistence from us. The staff here do not have control of the heating so it is hard for them to respond to a reasonable request for warmth
2024 年 3 月入住 1 晚

10/10 超赞

chris

商务旅客
2024 年 2 月入住 1 晚
Unicorn Team 于 2024年03月5日 的回复
Thank you for your reviewGlad you enjoyed your stay with usHope to see you again soonThe Unicorn Team

6/10 一般

Ellen

满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 2 月入住 2 晚
Unicorn Team 于 2024年03月5日 的回复
Thank you for your reviewGlad you enjoyed your stay with usHope to see you again soonThe Unicorn Team

10/10 超赞

Richard

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
One night stand!
Very, very warm welcome from the staff. Just what I needed after a long drive. Good reasonable prices for good beer and excellent evening meal. Breakfast was the icing on the cake. I will be back!
2024 年 2 月入住 1 晚
Unicorn Team 于 2024年03月5日 的回复
Thank you for your reviewGlad you enjoyed your stay with usHope to see you again soonThe Unicorn Team

10/10 超赞

Ian

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing place to stay staff very friendly and helpfull food amazing best night sleep ever would deffo come back
2024 年 2 月入住 1 晚
Unicorn Team 于 2024年03月5日 的回复
Thank you for your reviewGlad you enjoyed your stay with usHope to see you again soonThe Unicorn Team

6/10 一般

Bryan

满意：清洁度
不满意：住宿条件和设施，员工和服务
Location was good. Room was fairly basic, but clean. Bed was comfortable and the shower was good. The toilet seat was broken. There was loud entertainment downstairs, which was very noisy until gone 11pm - not a problem for us, but might be for others! Main issue was the timed heating, which did not come on until 6.15pm. Checkin was from 4pm, the bedroom was seriously cold and the temperature outside was several degrees below zero. The staff were unable nor apparently motivated to deal with this problem.
2024 年 1 月入住 1 晚
Unicorn Team 于 2024年03月5日 的回复
Thank you for your reviewGlad you enjoyed your stay with usHope to see you again soonThe Unicorn Team

10/10 超赞

Chris Olds

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome
Amazing food . Visit this place
2024 年 1 月入住 1 晚
Unicorn Team 于 2024年03月5日 的回复
Thank you for your reviewGlad you enjoyed your stay with usHope to see you again soonThe Unicorn Team

8/10 还可以

Bryan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy and convenient for us. By the river with a good walk available at the side of the water
2024 年 1 月入住 1 晚
Unicorn Team 于 2024年03月5日 的回复
Thank you for your reviewGlad you enjoyed your stay with usHope to see you again soonThe Unicorn Team

10/10 超赞

Peter

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Visiting Nottingham ? If so. Visit The Unicorn.
On arrival the first thing that strikes you is the building. With it being Christmas it was lit up and looked inviting. Inside we were not disappointed. Warm welcome at reception. Rooms located in corridors which are accessed via security doors. Excellent room with massive bed. Bed comfy and therefore great sleep quality. Room well furnished and spotlessly clean. Bathroom was fresh and looked to have been recently retiled. Shower cubicle was new but was on the small side. The food in the restaurant was very good as was the Marstons Pedigree. All the staff were helpful and polite. Will definitely be back.
2023 年 12 月入住 2 晚

10/10 超赞

Brian

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

6/10 一般

Jane

满意：员工和服务
2023 年 12 月入住 2 晚

8/10 还可以

J G

商务旅客
满意：清洁度、员工和服务、客房舒适度
Another Night Away
First room had limited TV channels. The staff did all they could to fix but eventually I was moved to another room.
2023 年 9 月入住 1 晚
Ryan 于 2023年11月23日 的回复
thank you for taking the time to leave a review for us at Unicorn Hotel. We're happy we could meet your expectations!We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Unicorn Hotel!RegardsRyanGeneral Manager

2/10 糟糕

John

2023 年 10 月入住 3 晚

2/10 糟糕

Dean

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
The restaurant and bar were closed due to a leak in the bar. The room had a leak coming from the ceiling down the wall. The carpet was wet from the leak. One of the bathroom towels had lots of dirty marks on. Would not stay here again.
2023 年 10 月入住 1 晚
Unicorn Gunthorpe Pub 于 2023年11月21日 的回复
Hi Dean, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.Thanks again for bringing this to our attention. We hope to hear from you soon.All the best,Unicorn Hotel by Marston's Inns01902 916907

8/10 还可以

Steve

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Ryan 于 2023年11月23日 的回复
thank you for taking the time to leave a review for us at Unicorn Hotel. We're happy we could meet your expectations!We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Unicorn Hotel!RegardsRyanGeneral Manager

10/10 超赞

Brian

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Ryan 于 2023年11月23日 的回复
thank you for taking the time to leave a review for us at Unicorn Hotel. We're happy we could meet your expectations!We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Unicorn Hotel!RegardsRyanGeneral Manager

6/10 一般

Nathan

不满意：清洁度
2023 年 10 月入住 2 晚
Ryan 于 2023年11月23日 的回复
we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.We would like the opportunity to address your concerns. Please reach out to us directly at 0115 966 3612 when you have a chanc e. Thank you, and we look forward to hearing from you.Regards,RyanGeneral Manager

4/10 很差

Paul

2023 年 9 月入住 2 晚

10/10 超赞

Brian

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚

8/10 还可以

Ian

2023 年 9 月入住 1 晚

8/10 还可以

Peter

团体旅客
满意：清洁度、员工和服务、服务设施
Staff were very friendly and helpful. Plenty of parking to both front and rear. Amazing views of the river from some of the rooms. Lovely walk along the river nearby. Rooms are clean and tidy. Some of the fixtures and fittings could do with being replaced but everything worked.
2023 年 8 月入住 2 晚

8/10 还可以

Vicky

2023 年 8 月入住 1 晚

10/10 超赞

John

2023 年 8 月入住 2 晚

8/10 还可以

Paul

2023 年 8 月入住 1 晚

10/10 超赞

Trevor

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Survey
Nice clean and friendly would stay there again
2023 年 8 月入住 1 晚

10/10 超赞

mark

2023 年 8 月入住 1 晚

4/10 很差

Stuart

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
No disabled access or facilities apart from smelly dirty bar area toilets.
2023 年 7 月入住 2 晚

4/10 很差

derek

2023 年 7 月入住 1 晚

6/10 一般

neil

商务旅客
Nice location, decent pub, friendly staff, however standard of accommodation a little tired & need of updating. Price point a little high.
2023 年 7 月入住 1 晚

10/10 超赞

Michele

2023 年 6 月入住 2 晚

10/10 超赞

Jane

2023 年 6 月入住 1 晚

8/10 还可以

Stuart

2023 年 6 月入住 1 晚

10/10 超赞

Jonh

2023 年 5 月入住 1 晚

4/10 很差

Scott

与配偶出行
不满意：住宿条件和设施，清洁度
The property has probably seen better days. It’s an impressive edifice, but is in need of updating inside, particularly in the hotel areas. The bedroom was shopworn and the tv had no remote. The bathroom was dirty, and the tub/shower was a menace, with a very slippery bottom and no shower mat or handholds.
2023 年 5 月入住 1 晚

4/10 很差

Alan

商务旅客
不满意：客房舒适度，员工和服务
Pillows like bricks
Bedrooms with no headroom, Pillows as hard as bricks. Breakfast said finishing at 10.30am go to breakfast at 10.05 and all gone, They did cook breakfast for us, but charged us full continental breakfast, when we didn't get one.
2023 年 5 月入住 1 晚

10/10 超赞

Cara

2023 年 5 月入住 1 晚

4/10 很差

Adrian

与家人出行
不满意：住宿条件和设施
We waited too long for check-in, although the woman who did the job was very friendly. Our room was large and our bed comfortable, but everything could have been quite a bit cleaner. Most disappointing was the kitchen. Two of the four items we wanted were unavailable in the evening, and in the morning we were informed that breakfast would not include eggs, since apparently they had "gone missing". The lighting didn't work in the stairwell to the accommodation area, which made use of the mechanical security keypad which unlocks the bedrooms corridor a challenge indeed, and the stairs themselves difficult for my 88 year old mother to navigate. The dining area suffers from enormous damp problems on at least one wall, and all of the public spaces are in somewhat desperate need of refurbishment. All in all, I would have liked this hotel - which in practice is a pub with rooms - to be very much better for the price.
2023 年 5 月入住 1 晚

10/10 超赞

Mark

满意：清洁度、员工和服务、住宿条件和设施
The hotel was really nice, food great any staff were very friendly.
2023 年 5 月入住 1 晚

10/10 超赞

Derek

与配偶出行
满意：员工和服务
.
2023 年 4 月入住 1 晚

8/10 还可以

Kricia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely spot. Parking. Clean & comfy
2022 年 11 月入住 1 晚

10/10 超赞

Susan

2023 年 4 月入住 1 晚

10/10 超赞

Agnes

2023 年 3 月入住 1 晚

6/10 一般

David

2023 年 3 月入住 1 晚

10/10 超赞

robertas

2023 年 2 月入住 1 晚

8/10 还可以

Adam

商务旅客
满意：客房舒适度，员工和服务
Generally good. Clean and well organised. Apart from the dirty mug.
2023 年 2 月入住 1 晚

8/10 还可以

Graham

满意：客房舒适度，清洁度
Some aspects of this place are great and some are poor - condition of the bathroom in bedroom poor but public areas mainly well decorated. “Hob and coffee machine broken” so breakfast limited and only instant coffee
2023 年 2 月入住 1 晚