Bogotá Nun's Waterfall Hotels

"Good "

"Nice "

"Good"

"Clean room "

"Amazing staff, the attention is increible. Would recommend 100%"

"We did not have a good experience as they charged us a tax fee since our passport wasn’t stamped us we used the biometric entrance. We don’t believe this was right as we had all other proof needed to avoid this tax. We are an elderly couple and tried to communicate our concern but it was disregarded without care for the customer."

"Very good hotel "

"It was my first time staying at this hotel. I chose it because of its proximity to El Dorado International Airport, and the airport pickup was easy and convenient. However, the check-in process was unacceptably slow. Despite having three front desk employees present, only one was actually helping guests while the others stood around talking, creating an unnecessary line. Outside my room, there was a coffee cup with leftover coffee, clearly left behind by a previous guest. Housekeeping had obviously not done a proper job. I had to pick it up myself and move it to a tray in the hallway near the elevators. The most serious issue—and honestly unacceptable—was the shower door. The locking mechanism malfunctioned, and after finishing my shower, I was trapped inside for about 10 minutes. I had to force the glass door open to escape, which is extremely dangerous. A faulty glass door that can trap a guest is a major safety hazard and should never happen in any hotel. The only positive part of my stay was the room service food, which was excellent. "

"Very helpful staff. The kids loved the breakfast too. Lots of restaurants and bars in the area as well. Great stay. "