Dear Mr. Michael,Greetings From The Ritz-Carlton BaliIt was a pleasure to have you staying with us and thank you for your time in sharing your stay experience through our survey and Expedia online review. We have indeed noted every point from your feedback survey and please accept my sincere apologies for any un-pleasant circumstances felt as well as rest assured that We will be sharing them with the respective division heads as well as teams in order to improve our offerings and services as well refresher training for our Ladies and Gentleman. Thank you for your feedback in regards to the pricing perception in our restaurant as I can assure you that we are very much aligned with similar five stars categories in Bali. In regards to the alcoholic beverages pricing, please kindly note that following the Indonesian Government taxation regulation, legally purchased wines and spirits compared to other countries have different taxation tiers exceeding most of the time the 100-150% premium on legally imported wines and spirits hence prices of alcohol might differ a lot if compared with some of the other countries in the region as well as to kindly note that we also regularly conduct audits and price comparisons with similar five stars hotels in Bali as well as work very closely with our suppliers, in order to offer to best offerings in terms of available products and value to our guests.Our sincerest apologies for the perceived misbehavior and noise created by other guests at the hotel as well the noise from wedding event. Once again, thank you very much for your time in sharing your feedback with us as it is through such constructive ones that we will be able to review the quality of our service standards, do the necessary corrections and to ultimately ensure that we meet and exceed all of our guest’s expectations.

Dear Jin Ju, Greetings from The Ritz-Carlton, Bali. It was a pleasure to have you staying with us and thank you for your time in sharing your stay experience through Expedia with a nice review. The genuine care extended by our Ladies and Gentlemen indeed always makes the difference. We look forward to welcoming you back one day soon for another memorable stay here with us at 'your home away from home' at The Ritz-Carlton Bali. Best Regards, Revenue Management

Dear Sybil,Greetings from The Ritz-Carlton, BaliThank you so much for taking the time to give perfect score post stay review through Expedia.We hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,Revenue Management

Dear Simmy,Greetings from The Ritz-Carlton, BaliThank you so much for taking the time to give perfect score post stay review through Expedia.We hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,Revenue Management

Dear Elizabeth,Greetings from The Ritz-Carlton, BaliThank you so much for taking the time to give perfect score post stay review through Expedia.We hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,Revenue Management

Dear Ilona,Greetings from The Ritz-Carlton, BaliThank you so much for taking the time to give good score post stay review through Expedia. We will ensure to provide the best personalized service for your next visit. We really appreciate your feedback.We hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,Revenue Management

Dear Mr. Kennon,Greetings from The Ritz-Carlton, BaliThank you so much for taking the time to give score post stay review through Hotels.com. we will improve more our service to ensure your next visit will be more memorable.We hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,Revenue Management

Dear Joyce,Greetings from The Ritz-Carlton, Bali. It was a pleasure to have you staying with us and thank you for your time in sharing your stay experience through Hotels.com review with amazing review. The genuine care extended by our Ladies and Gentlemen indeed always makes the difference and hope you will cherish for a long time the great memories at our resort. We look forward to welcoming you back one day soon for another memorable stay here with us at 'your home away from home' at The Ritz-Carlton Bali. Best Regards, Revenue Management

Dear Mubarak, Greetings from The Ritz-Carlton, Bali.Thank you for sharing your stay experience through Expedia review. Also Thank you for recognizing the level of personalized service and genuine care by our Ladies & Gentlemen. We hope to have the opportunity to welcoming you back to The Ritz-Carlton Bali.Best Regards,Revenue Management

Dear Fenil,Greetings from The Ritz-Carlton Bali. Thank you for your time in sharing your stay experience through Hotels.com and thank you so much for recognizing the level of personalized service and genuine care delivered by our ladies & gentlemen.We hope to have the opportunity to welcome you back & create another RC memories in the near future at The Ritz-Carlton, Bali.Best Regards,Revenue Management

Dear Christie,Greetings from The Ritz-Carlton, BaliThank you so much for taking the time to give perfect score post stay review through Expedia.We hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,Revenue Management

Dear Mariam, Greetings from The Ritz-Carlton, Bali.Thank you for your time in sharing your stay experience through Expedia review. Also Thank you for recognizing the level of personalized service and genuine care by our Ladies & Gentlemen.We look forward to welcoming you back to The Ritz-Carlton BaliBest Regards,Revenue Management

Dear Stephanie,Greetings from The Ritz-Carlton, BaliThank you so much for taking the time to give perfect score post stay review through hotels.com.We hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,Revenue Management

Dear Angela,Greetings from The Ritz-Carlton BaliIt was a pleasure to have you staying with us and thank you for your time in sharing your stay experience through Expedia and thank you so much for recognizing the level of personalized service and genuine care delivered by our ladies & gentlemen.It was our honor to have you as our guests, and we hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,ZulRevenue Management

Dear Michael,Greetings from The Ritz-Carlton, Bali.It was a pleasure to have you staying with us and thank you for your time in sharing your stay experience through Expedia review.The genuine care extended by our Ladies and Gentlemen indeed always makes the difference and hope you will cherish for a long time the great memories at our resort. and thank you so much for recognizing the level of personalized service and genuine care delivered by Executive Chef Abi & team and also Bernadetta. We look forward to welcoming you back one day soon for another memorable stay here with us at 'your home away from home' at The Ritz-Carlton Bali.Best Regards,Revenue Management

Dear David,Greetings from The Ritz-Carlton, BaliThank you so much for your feedback about our resort during your stay with us. We really appreciate the details you shared with us about room condition where we can improve.It is our honor to have you as our guests, and we hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,Revenue Management

Dear Valued Guest,Greetings from The Ritz-Carlton BaliThank you for staying with us & give the perfect score through hotels.com platform.We look forward to welcoming you back at our resort.Best Regards,Revenue Management

Dear Our Valued Customer,Greetings from The Ritz-Carlton Bali.Thank you for sharing your valuable and constructive feedback through hotels.com.Please accept our sincerest apologies for all the un-pleasant circumstances encountered during your stay especially in regards with pool situation during the busy period. We definitely appreciate your feedback to improve our services to the next level.Once again Thank you and We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Revenue Management

Dear Aida,Thank you for staying at The Ritz-Carlton, Bali.Hope you have a wonderful experience during your stay with us.Once again thank you and look forward to welcoming you back at The Ritz-Carlton, BaliWarm Regards,Ach Zulfikar FauziRevenue Management