Birmingham Oak House Hotels

"Very warm welcome from the receptionist. I asked to have a quiet room and she moved me without hesitation. The breakfast was very good too. "

"Good pool"

"The room was decent. Comfy bed. Things were a bit tired in the room like the sink was cracked and chipped. We had room service. It took a decent length of time to get our food. But unfortunately the food wasn’t very hot. Had to eat quite quickly as it was only barely warm. Good price for the room though. "

"Hello the room was nice however it would be nice to have slippers staff were lovely bathroom could be cleaner some towels had black marks on them "

"Lovely room. The staff are brilliant and go above and beyond to help. Very well mannered and a pleasure to talk to. This was our second stay and definitely won't be out last. We stayed here for 2 nights for our anniversary weekend and it was great. Room spotless and amazing staff. Very happy "

"Lovely staff very helpful "

"The breakfast was very good and good value for money. The evening meal was very nice and good value for money."

"Well in the kitchen,in two areas the floor lino is coming up and could cause a trip hazard.None of the soap dispensers in the kichen,ground floor toilet,& bathroom had any soap in them.In the upstairs bathroom the showe is leaking water between the hose and the shower head fitting.Using the toaster in the kitchen set off the smoke alarm on the two mornings,even though the bread was not smoking/burnt as we were standing by the toaster waiting for the toaster to pop up the bread!! One of the barh towels was threadbare.On your VRBO site page of the site under Highlights,you say "The top rated staff and service will ensure you feel welcome and pampered"There is only Mick on site no other "staff" and "pampered" is a completely misleading word to use! You need to delete "pampered" & Mick only gave us the keypad code & gate code,that was it.Also in your description of the "garden" there is no mention that the the lawn is artificial! When you sit on the toilet seat on the ground floor your knees are up against the door!! Anyone over 6ft tall would have a big problem sitting on the seat! I would not recommend this place,the taps are like waterfalls and need to be replaced by modern taps to stop wating water.If VRBO have inspectors you need to send someone round to have a look ."