2/10 Terrible
Christopher
16 Jun 2024
Liked: Cleanliness
On the face of it, the property was generally finished to a high standard and the staff were friendly and tried to be helpful. I was initially pleasantly surprised by the appearance of the room I was given. However, room 11 is not fit for purpose. The room suffers from noise from quite loud kitchen fans, both motor noise and whining bearing noise. These fans are on all the time the kitchen is in use, beginning before 7am. When the fans eventually switched off, there was more penetrating low frequency buzzing noise that continued all night. This made it very difficult to sleep resulting in an unpleasant nights stay. Room 11 was described as being an economy room, but it was not obvious at the time of booking or in the subsequent confirmation why this was so. It could be as a result of room size, amenities, or slightly worse/tired decoration. In my view, a room that is noisy is not fit for purpose. The issue was raised with the evening staff and although they attempted to find a solution, there was no satisfactory outcome. A follow up complaint email to hotel management received an unsympathetic response. I will not be staying here again.
Christopher
Stayed 1 night in Jun 2024