Old Port Quebec City hotels in Québec City

"I would like to report a very concerning experience during my recent business stay in Quebec City, coming from Ottawa. The most serious issue involves your parking garage: a sharp metal piece (used to support ventilation ducts), which is nearly invisible when reversing—especially at night—shattered my rear window. There is no marking or protection to make it noticeable. As it is now Saturday, I may have no choice but to drive back to Ottawa with a broken rear window, as repairs are difficult to arrange on short notice. Additionally, there was a power outage on Friday. The elevators were out of service, preventing me from accessing my room on the 12th floor to retrieve my computer. The backup generator only started working about an hour later, causing me to lose almost an entire afternoon of work. Finally, major construction around the hotel—never communicated in advance—along with deep potholes at the entrance, made access to the hotel and parking garage difficult and unsafe. I am sharing this to warn future guests, but more importantly, I urge you to take immediate action to secure these hazardous metal fixtures in the garage. A simple visible protective cover could prevent significant damage and stress for your customers."

"Ont a vraiment aimé cet Hôtel, la piscine, la nourriture, la propreté tout étaient parfait. Aussi elle est pres de tout, Aquarium du Quebec, les centres uet le vieux Quebec, je la recommande."

"You can see the Fairmont Frontenac from our window. The room was clean, and if you’re using a wheelchair or stroller, you can use the back door. It is very close to all the attractions."

"Although the room was clean and ready at 2.00 pm (as they told us on the phone), they wanted us to wait until 4.00 pm to check-in. If we wanted to check-in at 2.00 pm, they told us that they would charge us an extra amount. As we had already paid for the room for that night and the room was ready, it was difficult to understand the justification for an additional charge for early check-in. A more flexible and guest-oriented approach would have been appreciated in this situation. Unfortunately, this experience did not align with the level of hospitality we expected."

"L'accueil du personnel, stationnement payant relié à l'hôtel, les petits déjeuner, l'endroit où l'hôtel est situé dans le vieux Québec, on peut tout faire à pied. Les restos. Je recommande cet hôtel, tout y était excellent."

"Felt like we were staying in a luxury hotel in Paris! It was absolutely beautiful in a great location. Loved the complimentary activities offered! Yoga and the beer tasting was fun and refreshing!"

"Beautiful hotel, helpful and pleasant staff, convenient location for walking around Old Quebec."

"This was a very comfortable and convenient hotel. The pool was amazing! We swam and used the sauna and cold plunge. The robes were perfect for going to and from the room in swimsuits and the locker room was beautiful if we decided to."

"Breakfast was tasty, staff is A1, parking is easy. An old time favourites! "