Ongata Rongai Bar Hotel

"Great customer service"

"A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi "

"Nice clean room, good security protocols. I wish the transfer team had called out that the people with the baggage trolleys were not affiliated with the hotel and were expecting to be paid separately - but also on us for not understanding the culture, so no deduction in rating! Great hotel for overnight transfer flights as it is very close to the airport."

"Breakfast was really good. very comfortable hotel"

"Lovely hotel, room is spacious & clean. Staff are extremely friendly and accommodating. Feel very safe with the security at the hotel. Spa is amazing, pool area is wonderful and the pool is just the right temperature. Breakfast is delicious with lots of choice including custom made eggs to order. Vast variety of juices and fruit. Coffee is exceptionally delicious. Food in the Arabic restaurant is also very tasty. Love this hotel, can’t say enough good things! "