Exterior

Reviews of Red Roof Inn PLUS+ & Suites Opelika

2.5 out of 5
Red Roof Inn PLUS+ & Suites Opelika
1520 Columbus Pkwy, Opelika, AL

Reviews

6.0
Rating 10 - Excellent. 71 out of 340 reviews" "
Rating 8 - Good. 64 out of 340 reviews" "
Rating 6 - Okay. 57 out of 340 reviews" "
Rating 4 - Poor. 61 out of 340 reviews" "
Rating 2 - Terrible. 87 out of 340 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

4.8/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Eric

Disliked: Cleanliness, amenities, property conditions & facilities
Front desk staff was nice. Entire building is extremely outdated. Zero amenities to mention. While checking for bedbugs (there were none) I noticed it didn’t look like it had been vacuumed/cleaned in years. Possibly not since the place was built.
Stayed 1 night in May 2024
Response from Sashauna RediResponse Specialist on 11 May 2024
Dear Eric,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ & SUITES OPELIKA. I was saddened to read your stay fell short of expectations due to the upkeep pf the building, the lack of cleanliness and the other concerns you highlighted. We are very sorry for your experience. Nevertheless, I was thrilled to see you were pleased with our nice front desk staff.Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Kayla

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Drain full of hair that wouldn’t drain. Room smelled like a hamster ball. Dirt in every corner. Floor was sticky. Lights didn’t work. Stained towels.
Stayed 1 night in May 2024
Response from LaTunde RediResponse Specialist on 9 May 2024
Dear Kayla,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES OPELIKA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the stained towels, the odor you encountered in the room and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Elizabeth

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Linton RediResponse Specialist on 6 May 2024
Hello Elizabeth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES OPELIKA and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

6/10 Okay

David

Business traveller, Travelled with partner
Disliked: Amenities
It was affordable
Stayed 2 nights in Apr 2024
Response from Linton RediResponse Specialist on 27 Apr 2024
Dear David,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES OPELIKA. It's good to read that the affordability of our hotel met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

4/10 Poor

Morris, New Bern

Disliked: Staff & service, property conditions & facilities
No blanket on bed. Not a smooke free room. Shower did not work.
Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on 26 Mar 2024
Dear Morris,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES OPELIKA. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. The situation you described regarding the lack of a blanket on the bed and the shower not working is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Geynah

Ok
Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on 19 Feb 2024
Dear Geynah,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ & Suites Opelika. I'm so glad we earned your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.. Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Curtis N

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I reserved for 2 queen size bed but instead it's a full size, website says 2 queen bed
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 5 Feb 2024
Dear Curtis, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ & Suites Opelika. We regret to discover that you weren’t thoroughly impressed with us during your most recent visit, prompting your 2/10 score. Please accept our sincerest apologies. In the future please contact our front desk to check for room availability. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Girl at the front desk gave us an excellent recommendation on a place to eat
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on 28 Jan 2024
Dear Theresa,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ & Suites Opelika. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our attentive staff. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Kevin

Travelled with partner
Disliked: Amenities
Shower didn’t work . Noisy hotel , something kept waking me up . Then have a 10 am check out most places is 11 . I’ll have to be desperate to stay again
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on 19 Jan 2024
Dear Kevin,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ & Suites Opelika. The situation you described regarding the towel rack shower not working, the noise disturbance and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team is committed to satisfying our guests, so we are very thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Wil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient!
Stayed 3 nights in Dec 2023
Response from Xao RediResponse Specialist on 10 Jan 2024
Hi Wil,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ & Suites Opelika with us. It was so rewarding to see that we earned your perfect score with our convenience to your travels. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel more than met my needs as I was traveling through -- clean, seemed safe.
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 4 Jan 2024
Dear Phyllis,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ & Suites Opelika. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the safety of the hotel and the cleanliness. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

LaStar

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 3 Jan 2024
Dear LaStar,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ & Suites Opelika. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jarod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 25 Dec 2023
Hello Jarod,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ & Suites Opelika. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Robert

Liked: Staff & service
Was a great day, but the rooms that people was above us or the side of smoking weed made it hard to sleep on the room or the sheets smelt like weed and whoever mopped and cleaned up in there before we got our room the mop water was still sour, so you can smell it Other than that wasn’t a bad day
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 5 Dec 2023
Dear Robert,I am happy your day with us at our Red Roof Inn PLUS+ & Suites Opelika location was great. Nevertheless, I will certainly bring the issues you mentioned to the property’s attention in an effort to address your concern. At Red Roof, we appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 Okay

Daniel

Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on 5 Dec 2023
Thank you, Daniel, for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Opelika and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Laura

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel we've ever stayed with. The tiles were broken, room was unclean, etc. If not for a huge football game with booked hotels all around, we would never have stayed.
Stayed 2 nights in Nov 2023
Response from Chevanese RediResponse Specialist on 28 Nov 2023
Thanks, Laura, for telling us about your stay at the Red Roof PLUS+ & Suites Opelika. I was saddened to read that your stay fell short of your expectations due to the broken tiles, the uncleaned rooms, along with the other listed hindrances. At Red Roof, our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. We appreciate your business and truly value your feedback. I will certainly bring this to the property’s attention in an effort to address your concern. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Sashauna Red Roof Management on 22 Nov 2023
Hello Cassandra,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ & Suites Opelika. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
I chose the property because it was affordable. It wasn't 3 or 4 star rated but it made up for it in service. I just wanted somewhere safe to sleep and it served its purpose. I would stay again. I stayed 11/11/2024 and a special shot out to all the staff that worked that afternoon and night!!
Stayed 1 night in Nov 2023
Response from Abigail RediResponse Specialist on 14 Nov 2023
Hello Nicole,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ & Suites Opelika. I'm glad that you found the property affordable and safe. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Abigail RediResponse Specialist

2/10 Terrible

Raegan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!
The hotel does not have any security, the rooms and all facilities were unclean, to include mold in the shower, stains on the sheets and towels, and dirty floors. They did not clean the rooms each day and did not have towels for their guests.
Stayed 3 nights in Oct 2023
Response from Sashauna Red Roof Management on 2 Nov 2023
Dear Raegan,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ & Suites Opelika. I am sorry that your experience did not meet your expectations, prompting your 2/10 score. The situation you described regarding the lack of cleanliness, the possible mold you saw and the other concerns you mentioned is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I have shared your feedback with management in an effort to address your concerns.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Milan, Hartselle

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Response from Chevanese RediResponse Specialist on 1 Nov 2023
Thank you, Milan, for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Opelika. We welcome your 4/5 rating and are delighted to hear that you enjoyed our clean and quiet hotel. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again, Milan, for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

steve

Travelled with family
Room was barely adequate - few bugs, creaky beds, and then a near-fight in hallway at 5am. Not a good experience
Stayed 1 night in Oct 2023
Response from Sashauna Red Roof Management on 1 Nov 2023
We appreciate you leaving your feedback regarding your stay at the Red Roof Inn PLUS+ & Suites Opelika. At Red Roof we strive to provide a great customer experience, so I was saddened to see you mention that you stay fell short of expectations due to the insects you reported, the creaky beds and the other concerns you mentioned.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Gail

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Large room. Good TV once you figure out the remote. Good location. Dog friendly. Inside room with micro and frig. No breakfast. Coffee maker in room was missing a part and didn't work. Iron but no ironingboard. No hangers on rack. No place to hang clothing in bathroom. When we checked out at 5:30 am the night clerk was in her pajamas sleeping on a chair in the lobby. We told her we were leaving and left keycards on the counter, but did not get a receipt. Very unprofessional.
Stayed 1 night in Oct 2023
Response from Chevanese RediResponse Specialist on 24 Oct 2023
Dear Gail,Thank you for being our guest at the Red Roof PLUS+ & Suites Opelika. I am pleased to hear that you enjoyed our location, pet-friendliness and your room's amenities. However, I sincerely apologize that your stay didn’t meet your expectations. You indicated that you were unsatisfied with the missing part for the coffee maker, the less than ideal encounter you had with our staff, along with the other listed hindrances. To uphold our company’s high standards your encounter will be shared with management to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Chevanese RediResponse Specialist on 24 Oct 2023
Hello Valued GuestThank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ & Suites Opelika and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

Candra

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Chevanese RediResponse Specialist on 24 Oct 2023
Hello Candra,Thank you for being our guest at the Red Roof PLUS+ & Suites Opelika. We are sorry you had a less than satisfactory experience, prompting your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

Jennifer

Travelled with partner
Disliked: Staff & service, property conditions & facilities
No iron in room, phone did not work to call desk, 3 towels, 1 hand towel, 1 wash cloth in room & no replacements available. premium price paid for football game weekend & this was very disappointing. Smelled bad when entering side entrance. We will never stay here again & would not recommend.
Response from Sashauna Red Roof Management on 23 Oct 2023
Dear Jennifer,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ & Suites Opelika. The situation you described regarding the phone not working, the bad smell you encountered and the other concerns you mentioned is truly regrettable. We are very sorry for your experience. I have shared your feedback with management in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. In regards to pricing we are not privy to such information. However, prices are subjected to change due to the competitiveness of the market.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Kristina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Chevanese RediResponse Specialist on 24 Oct 2023
Hello Kristina,Thank you for being our guest at the Red Roof PLUS+ & Suites Opelika. We are sorry you had a less than satisfactory experience, prompting your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

Elizabeth

Stayed 1 night in Oct 2023
Response from Sashauna Red Roof Management on 15 Nov 2023
Hello Elizabeth,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ & Suites Opelika. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Mary

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty, have not been swept nor mopped. There were crumbs and dead bugs in the corners of the room. Our bathtub was brown it was so dirty, pee all around the toilet. The outlet in the bathroom shocked me while curling my hair. Walls very thin we could hear our neighbors conversations. Stains on the bedding and pillows. Very dirty hotel, 0/10 would not recommend
Stayed 2 nights in Oct 2023
Response from Sashauna Red Roof Management on 9 Oct 2023
Dear Mary,I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ & Suites Opelika. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness and the other concerns you highlighted. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Meghan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stains on sheets, floor was filthy, shower/bath looked as if it hadn’t been cleaned in months. If you’re desperate, it’ll do. No bed bugs - there’s one positive.
Stayed 2 nights in Oct 2023
Response from Sashauna Red Roof Management on 9 Oct 2023
Dear Meghan,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ & Suites Opelika. The situation you described regarding the lack of cleanliness, the stained sheets and the other concerns you mentioned is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Jennalee

Liked: Cleanliness, staff & service
Our overall stay was good. The front desk girl was friendly. The hotel could use some updating. The room was clean. The bed was very uncomfortable. You could feel the sprints and it was hard. The bed was made with all flat sheets, no fitted sheet. 2 of the towels in our room were very stained.
Stayed 1 night in Sep 2023
Response from Abigail RediResponse Specialist on 25 Sept 2023
Hello Jennalee,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ & Suites Opelika. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our good customer service and the clean room. You indicated that you were unsatisfied with the comfortability of the bed and the stained towels. We will take your comments into consideration to make changes to improve our customer experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist

4/10 Poor

Margaret

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s not dirty just grungy… meaning the floor was coming apart, the bathroom door and trim had been chewed out by a dog, the carpet in the hallway is so old and a bit smelly. People at the front desk were Very nice, but the front desk itself was cluttered, and I’ve organized with random things in the countertop as you first walk in. It’s just the hotel itself that needs a serious remodel, or at least a little TLC for each room that has some damage. We basically just wanted to sleep there and get out. My my husband is a clean freak and didn’t even want to take a shower there.
Stayed 2 nights in Sep 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Nishaye RediResponse Specialist on 24 Sept 2023
Dear John, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn PLUS+ & Suites Opelika. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Jason

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Chevanese RediResponse Specialist on 22 Sept 2023
Hello Jason,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ & Suites Opelika and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Sharon

Travelled with family
Liked: Staff & service
This motel is an older motel so it is what you would expect for that. Staff was friendly. Our room was clean and quiet. Would stay here again.
Stayed 2 nights in Sep 2023
Response from Chevanese RediResponse Specialist on 18 Sept 2023
Dear Sharon,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Opelika. We are delighted to hear that you had a great encounter with our friendly staff and you were pleased with the cleanliness, and quietness of our motel. You also mentioned that we are an older motel. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

4/10 Poor

JR

Disliked: Cleanliness, amenities, property conditions & facilities
Ended up having to stay in two different rooms because the first one which was dirty the door didn’t lock which I didn’t find out till the next day. Second room had a cigarette butt and a vape pen on the container that holds the iron which was missing.
Stayed 2 nights in Sep 2023
Response from Chevanese RediResponse Specialist on 18 Sept 2023
Dear JR,I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ & Suites Opelika. I sincerely apologize that your stay didn’t meet your expectations. Please accept our sincerest apologies for the uncleanliness and the and the door that didn't lock in the first room. You also mentioned that the second room wasn't thoroughly cleaned, along with the other listed hindrance. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedbackIt would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Carla Red Roof Management on 6 Sept 2023
Hello Victor, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Opelika and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

SHERRY

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
I liked the fact that the front desk staff was very quick to change my room, when the door to my room didn’t lock. I was also concerned the outside door didn’t lock as well. Needs a few minor upgrades.
Stayed 2 nights in Aug 2023
Response from Carla Red Roof Management on 5 Sept 2023
Dear Sherry,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ & Suites Opelika. I am glad to read that you were pleased with how quick the front desk staff was to change your room due to the first room door did not lock. You also mentioned that the outside door did not lock as well. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 Poor

latonya

Disliked: Staff & service, property conditions & facilities, room comfort
The towels in our room where dirty. We requested new towels they didn’t have anymore we had to wait until the next morning. The bathroom sink was stopped up. My husband said we get what we pay for it.
Stayed 1 night in Sep 2023
Response from Abigail RediResponse Specialist on 4 Sept 2023
Hello Latonya,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ & Suites Opelika. We do appreciate your comments. You indicated that your stay was hindered due to the unclean towels, the sink you described to be stopped up, the service you received and the other concern you described. Our sincerest apologies. I will be sharing your feedback with the property's management team in an effort to address your concerns.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist

6/10 Okay

Walter

Stayed 2 nights in Sep 2023
Response from Carla Red Roof Management on 5 Sept 2023
Hello Walter, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Opelika and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Terrible

Hana

Stayed 1 night in Sep 2023
Response from Abigail Red Roof Management RediResponse Special on 25 Sept 2023
Hello Hana,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof PLUS+ & Suites Opelika. I'm disappointed to see that your stay was less than ideal that prompted a 1/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

2/10 Terrible

Joseph

Business traveller
Disliked: Amenities, property conditions & facilities
The room had fleas and dog hair evrrywhere in the hall way and there was trash in the hall way
Response from Antinio,RediResponse Specialist on 30 Aug 2023
Dear Joseph,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ & SUITES OPELIKA. I was saddened to read that your stay fell short of your expectations due to fleas and uncleanliness. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management

2/10 Terrible

Angel

Business traveller
Disliked: Staff & service, amenities
My bed had fleas
Stayed 1 night in Aug 2023
Response from Antonio,RediResponse Specialist on 28 Aug 2023
Dear Angel,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ & SUITES OPELIKA. I was saddened to read that your stay fell short of your expectations due to fleas. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management

4/10 Poor

Jacob

Business traveller
Stayed 1 night in Aug 2023
Response from Antonio,RediResponse Specialist on 28 Aug 2023
Hello Jacob, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES OPELIKA and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

2/10 Terrible

Jeff

Stayed 2 nights in Aug 2023
Response from Olivia RediResponse Specialist on 24 Aug 2023
Hello Jeff, The staff at the Red Roof Inn PLUS+ & Suites Opelika and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

2/10 Terrible

Tanner JW

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel I have ever stayed at. Terrible service, drug dealers standing outside in the parking lot and in the hallways, incredibly dirty rooms! The beds were wet with dirty sandy sheets, cleaning ladies pounding at the door at 8am. I am requesting a refund for this.
Response from Abigail RediResponse Specialist on 10 Aug 2023
Hello Tanner,We are sorry to hear your recent experience at the Red Roof PLUS+ & Suites Opelika did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern.We appreciate your business and truly value your feedback. Sincerely,AbigailRediResponse Specialist

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 3 nights in Apr 2023
Response from Sashauna Red Roof Management on 4 Aug 2023
Dear David,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ & Suites Opelika. I'm so glad we earned your 5/5 score. I was thrilled to see you were pleased with our very friendly staff. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 Poor

Brandon

Stayed 1 night in Jul 2023
Response from Chirell Rediresponse Specialist on 21 Aug 2023
Dear Brandon, Thank you for taking a moment to complete our survey at the Red Roof Inn PLUS+ & Suites Opelika, prompting your 2/5. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Chirell Rediresponse Specialist

2/10 Terrible

Tracy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I sat on the side of the bed and the mattress went straight down to the frame.Seems like it was worn out or broken.The bath tub was dirty.The comforter had stains.There were bottle caps on the floor.The lamp on the nightstand was dusty.The bed looked as if someone had already slept in it when I got there
Stayed 1 night in Jul 2023

6/10 Okay

Preston

Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from Sashauna Red Roof Management on 11 Jul 2023
Hello Preston,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Opelika and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Tadeshia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We arrived at the property at 3:30p.m. (Check-in time) and the room wasn’t ready. Okay that was fine because I had to pick up a rental. We arrived back at the room at 5:00p.m. The lady stated that the room was ready, when we arrived in the room it was half way ready. There wasn’t any towels or wash clothes. The bathroom wasn’t cleaned. There wasn’t any pillowcases on the pillows. The fridge was dirty with food still in it. This by far is the worst room that I have stayed in.
Stayed 1 night in Jul 2023
Response from Chevanese RediResponse Specialist on 9 Jul 2023
Dear Tadeshia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Opelika. I sincerely apologize that your stay didn’t meet your expectations. You indicated that you were unsatisfied with your room not being ready on time and the poor housekeeping you encountered in your room. Nevertheless, our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.Sincerely, Chevanese RediResponse Specialist