6/10 Okay
Phillip M.
26 Jul 2021
Liked: Check-in, location
Disliked: Cleanliness, communication
Disappointed in Phoenix
I’ve been going to Orange Beach for about 15 years. This place has not been well maintained. It felt like I was staying at a Holiday Inn. That would be fine if I was charged Holiday Inn prices. I was charged $800 per night though. I will be trying to find a place in Florida next year as this left a bad taste in my mouth.
The living room ceiling was half painted and you could see black underneath it like it had a previous water leak. There is chunks of paint missing from the walls. Both balcony doors are impossible to open. The ceiling fans are so old I could barely change the settings on them. The WiFi was horrible ( not a big deal, but I had some work to do) Too many to list, this is just some of them.
The cleaning fee is an absolute joke! On top of the $800 per night for an average room we had to pay another $280. When we walked in the place smelled horrible. We had to buy air freshener just to tolerate being inside. The showers and toilets had hair all over them when we arrived. The kitchen sink had a pile of sand in it. The floors were slimy and smelled. I feel robbed on the cleaning fee!
Overall I am extremely disappointed in Phoenix (Brett-Robinson) and I won’t be staying with them anymore. Lesson learned.
Phillip M.
Stayed 4 nights in Jul 2021