TV, DVD player
Check availability

Reviews of 1820 Modern & Gorgeous En-Suite Private Pool

1820 Modern & Gorgeous En-Suite Private Pool
Kissimmee, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 5 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 2 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

7.8/10

Cleanliness

Reviews

2/10 Terrible

Cathrine P.

Disliked: Cleanliness
Horrible. Do not rent from this company
House was dirty. Beyond dirty when we arrived. Company did not Evan address until our second day at property even though we immediately complained. Then they wanted us to rearrange our schedules to suit their cleaners. We paid for pool heating and complained for three consecutive days before it was fixed. Turns out it was never even turned on to begin with. We were given the wrong door code to get in. Locked out for thirty minutes. Was told someone was coming to let us in and they never showed up. Sent videos that they requested and were sent back laughing emoji’s. Apparently myself and my toddlers standing in the cold was funny to them. Never ever ever rent from magic box. They are a joke!!!!!!
Stayed 6 nights in Feb 2023

10/10 Excellent

Sheila T.

Liked: Cleanliness
Great place to stay for Disney!
Overall the property was clean and very nice! Close to Disney and nearby shops/restaurants!
Stayed 7 nights in Jun 2022
Response from VrboOwner on 21 Sept 2023
Thank you for taking the time to share your review and comments. We are glad you enjoyed your stay. We appreciate your business and look forward to you staying with us again. Best Regards, Magic Box Vacation

6/10 Okay

Audra K.

Disliked: Cleanliness
Pee stained mattress
The surface of the property was fine. There were some broken things around the apartment but minor overall. The carpet was matted and gross. A rug in the master to cover up stains. The biggest disappointment were two noticeable pee stains. And not just stains- they reeked. As I was laying down reading to my youngest, I got a whiff of urine. I look at the sheet and it looks yellow. Mattress pad- yellow. Mattress- yellow! And I can’t believe it wouldn’t have been noticed by cleaning staff!!!! I don’t think the sheets were even changed!!!! Which makes me doubt that any of our sheets were actually cleaned. Checked the other bed in the room and same!!! Nasty nasty nasty! We had to have our kids sleep in other places around the home. Staff did respond to my email and came and cleaned it the next day, but then we couldn’t sleep on the wet mattresses for a couple days. So basically paid for a house with 5 rooms and could only use 4. Master shower also had black mildew around it. Again- was this place truly cleaned before we arrived?!?! LocAtion was great for Disney and universal. Simple drive. Close to local grocery to do a grocery order pick up. Just super disgusted by the lack of cleanliness. Will probably check other complexes out next time
Stayed 8 nights in Mar 2022

8/10 Good

Angela F., Cochran

Liked: Cleanliness
Early check in fees are ridiculously high
Only thing I disliked was the check in process...they don't allow you no early check in. Being that we traveled so far we got to the house early and wanted to check in but they're fees were too high(ridiculous) for a few hrs early check in. I can understand if the house was not vacant .
Stayed 3 nights in Mar 2020
Response from VrboOwner on 21 Sept 2023
Guest satisfaction is of the utmost importance to us, Angela, thus we were disappointed to read of your lasting impression of our resort. We aim to be transparent with our fees on our website, and I regret that you were unaware of the early check-in charges. I am sorry to hear that the communication was not ideal and I will be sharing your feedback with the team so improvements can be made. Please allow us another chance to improve your impression of us!

8/10 Good

Jill G.

Liked: Cleanliness
Lovely villa but in quite a busy setting
Lovely villa, clean spacious and welcoming. Downside is although it looks like there is a lot of space behind the villa it is quite close to the road and as there is lots of building work nearby there are trucks using the road quite early in the morning. Lovely facilities at the resort but food and drink is expensive so I suggest you take your own or eat at the villa.
Stayed 12 nights in Aug 2019
Response from VrboOwner on 21 Sept 2023
Thank you for choosing to stay with us, Jill! We hope it won't be long before we see you back through our doors.

10/10 Excellent

Oscar M.

Liked: Cleanliness
Great vacation rental
Enjoyed everything about the rental we will definitely consider them again for the future!
Stayed 4 nights in Jun 2019
Response from VrboOwner on 21 Sept 2023
There is nothing better than earning five-stars from a valued guest! Thank you Oscar, we hope to see you again soon.

6/10 Okay

Lisa C.

Cool, not cool.
On arrival, everything looked nice and seemed fine. Unfortunately, the toilets wasn't clean, and when you go upstairs, the 2nd room on the right stayed hot. We wasn't allowed to adjust the temperature due to the note that was above the thermostat so we had to buy a fan for that particular room. We also were accommodated with towels but no wash clothes so we bought some. We went over to visit the property's larger pool for the kids to enjoy, and all of the other amenities. Within 10 minutes of our arrival, as we were about to enter the pool, everybody was told to exit the pool because someone had defecated in it so we went back to the house private pool. Overall, my family and I enjoyed our stay. I also loved the decorations in the home. The kitchen had almost every piece of cooking utensils you could possibly need. That was definitely a plus for us. By the way, there's a pond across the street to your right that has a sign that reads, " No swimming, no fishing, no touching or feeding the alligators and beware of poisonous snakes." Luckily for us, we didn't see any of this and I hope no one else doesn't see this either!
Stayed 10 nights in Jul 2019
Response from VrboOwner on 21 Sept 2023
Dear Lisa, thank you for sharing your review. It was disappointing, however, to know that your housekeeping service was not up to our high standards. We take the cleanliness of our properties quite seriously and will be following up with the appropriate members of our staff to ensure no steps are missed in our refreshing procedures going forward. Also, we do not provide wash clothes for hygienic reasons but all linens and towels are provided. It is really unfortunate you come across the misfortune event in the community pool...sometimes accidents happen. The next time your travels find you back in Florida, we hope we will have the chance to truly win your heart with an authentic Magic Box experience.

10/10 Excellent

Desiree' W.

Liked: Cleanliness
Annual trip
The neighborhood and property was nice! I loved how the clubhouse had a variety of things to do. The house was nice and well presented. There is just a problem with receiving service out there
Stayed 3 nights in Jul 2019
Response from VrboOwner on 21 Sept 2023
Hi Desiree! Thank you so much for your feedback. We are glad you enjoyed your stay. You and your family were awesome guests! We hope to welcome you again really soon!

10/10 Excellent

Kimberly H.

Liked: Cleanliness
The property was a described and not far from Disney.
The property was very easy to navigate to and was very clean.
Stayed 3 nights in Jun 2019
Response from VrboOwner on 21 Sept 2023
Hi Kimberly! Thank you so much for your feedback. We are glad you enjoyed your stay. You and your family were awesome! We hope to welcome you again!

10/10 Excellent

Stephanie S.

Great property for a large family
Great property for a large family! Exactly as described
Stayed 6 nights in May 2019
Response from VrboOwner on 21 Sept 2023
Hi Stephanie! Thank you for your feedback. Hope to welcome you again in the future. You and your family were absolutely awesome guests!