The property was not clean prior to our arrival. I contacted Ken and he was able to send cleaners over within an hour. He was very responsive. The cleaners were great to come to a new house at the last minute, but the house could use a deeper cleaning more regularly as well. Because of the initial issue, I had a hard time staying there and felt hyper sensitive to everything as far as cleanliness goes. I was given a refund for cleaning for the inconvenience and appreciate that. Having a private pool, washer and dryer, close to Walmart, and being in a gated community were great perks. Our vacation was Dec 17-23. We initially were driving down with stops there and back in ATL and had reserved hotels in ATL for Dec 17-19 and 23-24. Our dates for this house were Dec 19-23. When we decided to fly last minute instead, I had to book 2 other hotels in Orlando area since this house was booked up. We also had a canceled flight on the way home so had to find a hotel for Dec 24 unexpectedly as well. Out of the 4 places we stayed while there, this was my least favorite with cleanliness and upgrades. I probably would not return, but I wouldn't count it out either if I was in a pinch.