2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Hilton Vacation Club Aqua Sol Orlando West

3.5 out of 5
Hilton Vacation Club Aqua Sol Orlando West
17777 Bali Blvd, Winter Garden, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 2083 out of 3527 reviews" "
Rating 8 - Good. 779 out of 3527 reviews" "
Rating 6 - Okay. 299 out of 3527 reviews" "
Rating 4 - Poor. 181 out of 3527 reviews" "
Rating 2 - Terrible. 185 out of 3527 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Makia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5/5 EXCELLENT PROPERTY!!! Family & Kid Friendly!! Will most definitely be back!
Stayed 3 nights in Apr 2024

10/10 Excellent

Nankishore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly
Stayed 4 nights in Mar 2024

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I stayed 4 nights and every night I had to get a new set of keys! As a single mom traveling with 3 kids, getting back late after Disney/SeaWorld and a beach day to our condo keys not working was very frustrating!! The first night they sent security, which took over 20 minutes. My kids and I were waiting in the dark and needing to use the bathroom. I went to the front desk the following morning and was told it wouldn't be an issue again. They lied to me and had no care in the world. They texted me everyday, bugged me about a timeshare and yet failed to mention I would again need a new set of keys. I would of been more than happy to stop by the front desk in the morning and pick up keys as we had to drive by it to get to our condo. I talked to several other guests, one family only had to get one new set of keys and another family waited 2 days for their toilet to be fixed or moved to another room. The location is under construction. Terrible customer service! They do not care.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is great for kids and adults. Beautiful walking around property anytime day or night. Feels very safe n very clean. We will return for sure. Love this resort
Stayed 7 nights in Apr 2024

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Staff & service, amenities
We’ve been there before when it was called Liki Tiki, did not have any issues however, this time with the name change it was horrible from start to end. Upon arrival we showed up there early due to our flight. They stated a room was not available and would let us know so we waited in their lobby. After about 4 hours of waiting we were told they were going to give us another room which we were grateful. The room they gave us was an empty building so why we waited so long was mind boggling but then we walk into our room and it was outdated and our vein was of the power lines “beautiful “. On the second day we were notified of the key cards needing to be changed so we went to the lobby get new key cards and head to our room where the key cards don’t work. Called the office they stated would send security which we waited for about an hour, finally security comes opens the door and stated they would have it fixed. So not to waist the whole day we leave to go get some essentials and upon arrival back to our room to our surprise the key cards are still not working. Head back to the lobby area where we find the very helpful security guard was told “ did the office call you” no they did not. They were supposed to call us to let us know that we had to change rooms at 7 pm mind you. We wasted a whole day doing nothing but stressing and then had to move all of our unpacked items. We call the office to complain about this however, no resolution was given to us. Just a horrible experience.
Stayed 5 nights in Apr 2024

10/10 Excellent

Gina R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Punkin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Lake
Stayed 3 nights in Apr 2024

6/10 Okay

Judith, Lyndhurst

Travelled with family and small children
The rooms were large and came equipped with everything needed for cooking. There’s a door separating two rooms and you can hear everything. The first night was spent listening to a baby crying until 3 am and then loud nursery music playing until nearly lunch time. The next day sounded like a a disabled person moved into that room. We spent 3 nights and no one came by to clean, offer towels, collect trash, etc.
Stayed 3 nights in Feb 2024

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Apr 2024

8/10 Good

Luvetro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The sliding doors wouldn't lock. Yes they installed a temporary hooking lock that attached to the frame and the door however I stayed there by myself with with a 4 year old and didn't feel truly safe. We only stayed for a night so it wasn't a big deal to me however if would have stayed longer I would have requested a different room so to this. I understand that they are still renovating however you should always make sure that all doors lock properly without having to MacGyver it. Otherwise it was great, I will be returning for another one night escape with my child :)
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
I've been visiting this property for more than 4 years and have always been happy...this visit with the waterpark area was a little disappointing....having to sign out pool towels was ridiculous. We had 6 in our group and we were only allowed 4 towels....Really? Miss the Liki Tiki!!
Stayed 2 nights in Apr 2024
Response from Yasmine W-Span on 1 May 2024
Greetings,Thank you for choosing Aqua Sol. Please contact Expedia for further assistance.Best regards.

10/10 Excellent

Judith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 2 nights in Apr 2024
Response from Yasmine W-Span on 1 May 2024
Greetings,Thank you for choosing Aqua Sol. Please contact Expedia for further assistance.Best regards.

8/10 Good

yamilka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a nice experience.
Stayed 5 nights in Apr 2024
Response from Yasmine W-Span on 1 May 2024
Greetings,Thank you for choosing Aqua Sol. Please contact Expedia for further assistance.Best regards.

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the pool areas and different activities that were offered such as tennis, basketball and bicycling.
Stayed 3 nights in Apr 2024

2/10 Terrible

Ruth

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
So disappointed in what this property has become! 1 restaurant which is an ourside bar. Food sucks! Co struction all around the property and the rude security suck! The room was dirty and very broken down. Our sliding door barely allowed us to open it to get out onto the patio. Tried the paddle boat o. The property and that water is so disdusting wuth garbage all in and around the water. The fountains shooting up dirty water back at you. Never again!
Stayed 3 nights in Apr 2024
Response from Yasmine W-S on 29 Apr 2024
Greetings,Thank you for choosing Aqua Sol. We apologized for any inconvenience and hope that you will give us another chance to make it right.Best regards.

10/10 Excellent

Viviana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time for the weekend we visited, it was my nephew 3rd birthday and we enjoyed every moment. The room was clean and new, the pool area and all amenities were great for the kids, we had a really good time. Totally recommend it
Stayed 2 nights in Apr 2024
Response from Yasmine W.S. on 29 Apr 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

6/10 Okay

Karima

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from Yasmine W-Span on 1 May 2024
Greetings,Thank you for choosing Aqua Sol. Please contact Expedia for further assistance.Best regards.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Nice & clean
Stayed 7 nights in Apr 2024
Response from Yasmine W-S on 29 Apr 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

10/10 Excellent

Justin, Clay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid and adult friendly with resort amenities. Resort staff very friendly.
Stayed 7 nights in Apr 2024
Response from Mrs. Rodriguez on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Rebecca

Stayed 2 nights in Apr 2024
Response from Yasmine W-Span on 29 Apr 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

10/10 Excellent

Holly

Stayed 7 nights in Apr 2024
Response from Mrs. Rodriguez on 27 Apr 2024
Hello Holy, we appreciate your feedback. We are happy that you enjoyed your stay with us. We are looking forward to welcoming you home in a near future.

10/10 Excellent

Mariya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 🙂
Stayed 4 nights in Apr 2024
Response from Mrs. Rodriguez on 26 Apr 2024
Hello Mariya, thank you for vacationing with us it was a pleasure to have you. We are happy to know that you enjoyed your stay. Hope to serve you again. Regards Aqua Sol Hilton Vacation Club.

10/10 Excellent

Kfir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the whole family very nice service, great pools and water park. We loved it and will definitely come back
Stayed 2 nights in Apr 2024
Response from Yasmine W-S on 25 Apr 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

8/10 Good

Shawnice

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice property, great for a family with kids.
Stayed 3 nights in Apr 2024
Response from Yasmine W-S on 25 Apr 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent. We traveled with our Kids & Grandkids. The rooms were completely renovated and modern. The pool area and property was ideal for our grandkids (4 & 1). Will return.
Stayed 5 nights in Apr 2024
Response from Yasmine W-Span on 1 May 2024
Greetings,Thank you for choosing Aqua Sol. Please contact Expedia for further assistance.Best regards.

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Yasmine W-S on 25 Apr 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

10/10 Excellent

Benito

Liked: Cleanliness, staff & service, property conditions & facilities
We loved out stay
Stayed 1 night in Apr 2024
Response from Yasmine W-S on 25 Apr 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

10/10 Excellent

Krisztina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay with kids!
Stayed 1 night in Apr 2024
Response from Yasmine Warszavsky-Span on 22 Apr 2024
Greetings,Thank you for choosing Aqua Sol Resort over the years as your vacation destination of choice. Best regards and we hope to see you soon!

10/10 Excellent

VERLENCIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Feels like you’re at home.
Stayed 2 nights in Apr 2024
Response from Yasmine Warszavsky-Span on 22 Apr 2024
Greetings,Thank you for choosing Aqua Sol Resort over the years as your vacation destination of choice. Best regards and we hope to see you soon!

8/10 Good

Allan

Liked: Cleanliness, staff & service
My family stay for 4 nights,
Stayed 4 nights in Apr 2024
Response from Yasmine W-S on 25 Apr 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yasmine W-S on 25 Apr 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 2 nights in Apr 2024
Response from Yasmine W-S on 25 Apr 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

6/10 Okay

Siris

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I stayed at 3 bedroom villas very big space 2 side by side rooms. Inside housekeeping didn’t clean up well and the bed was broken and headboards scraped up stains looks very old interior. The water park is very clean and nice and great for kids under 12 onsite good amenities very clean around property no issues at all will book again but request better rooms with more comfortable and suitable furniture house keeping lacks a lot with cleanliness you will need to do your own cleaning with no house keeping or room service so you have to keep going to front desk for needs.
Stayed 1 night in Apr 2024
Response from Yasmine Warszavsky-Span on 22 Apr 2024
Greetings,Thank you for choosing Aqua Sol Resort over the years as your vacation destination of choice. You feedback has been noted and shared with Management. Best regards and we hope to see you soon!

10/10 Excellent

Sarah Jane, Barrie

Travelled with family and small children
Liked: Cleanliness, amenities
The resort is quite, the amenities are excellent it's close to Disney World most especially the staffs are amazing and very friendly.
Stayed 5 nights in Apr 2024
Response from Yasmine W-Span on 20 Apr 2024
Greetings,Thank you for choosing Aqua Sol. Best regards.

2/10 Terrible

Shyma

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Service members did not help or cared to help with a toddler at 2am cancelled our reservation on the day of arrival.
Stayed 2 nights in Apr 2024
Response from Mrs. Rodriguez on 21 Apr 2024
Hello Shyma, thank you for choosing Aqua Sol and for completing our survey. We appreciate the feedback and especially to know what we can do to improve your next visit. My apologies for any inconvenience encountered. Let us know when you are returning and what we can do to ensure you have a great stay. Regards

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Extra charge and check in was kind of long due to amount of people using this property.
Stayed 1 night in Apr 2024
Response from Yasmine Warszavsky-Span on 22 Apr 2024
Greetings,Thank you for choosing Aqua Sol Resort over the years as your vacation destination of choice. Best regards and we hope to see you soon!

8/10 Good

Darrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay but there was cigarette smoking either to the right, left or bottom of us. Not sure if it was aome of the workers assigned to clean 1341E or not but there was a strong cigarette odor. Overall it was a nice atay for us except for violation by someone smoking near us.
Stayed 5 nights in Apr 2024
Response from Shane on 20 Apr 2024
Dear Darrin,Thank you for taking the time to complete our survey. Your feedback is valuable to us, and we appreciate your ratings.We are sorry to see that we didn’t exceed your expectations, your concerns have been addressed with our team to ensure action is taken immediately to make improvements.It has been our pleasure to serve you. We hope that in the near future you will select us once again as your resort vacation destination.

10/10 Excellent

Suzan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was so beautiful and cool for family we enjoyed.
Stayed 4 nights in Apr 2024
Response from Shane on 20 Apr 2024
Dear Suzan,Thank you for taking the time to complete our survey. Your feedback is valuable to us, and we appreciate your ratings.We are sorry to see that we didn’t exceed your expectations, your concerns have been addressed with our team to ensure action is taken immediately to make improvements.It has been our pleasure to serve you. We hope that in the near future you will select us once again as your resort vacation destination.

10/10 Excellent

Wael

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 7 nights in Apr 2024
Response from Yasmine W-S. on 18 Apr 2024
Greetings,Thank you for choosing Aqua Sol. Best regards.

8/10 Good

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the waterpark area, also there was alot to do for the kids on tne property. I Love that its so convenient to restaurants, and shops all up and down the same street as the hotel.
Stayed 3 nights in Apr 2024
Response from Yasmine W-S on 18 Apr 2024
Greetings,Thank you for choosing Aqua Sol. Best regards.

10/10 Excellent

uki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The townhouse was beautiful. Full kitchen,clean room. The patio was enclosed and convenient for late night relaxation.
Stayed 2 nights in Apr 2024
Response from Yasmine W.Span on 17 Apr 2024
Greetings,Thank you for choosing Aqua Sol Resort as your vacation destination.Best regards.

10/10 Excellent

Shamika

Travelled with family and small children
Absolutely love my stay here. I would definitely recommend this place every time. If you come here make sure you have a car. Cause the place is kinda far but other then that I enjoy every minute
Stayed 3 nights in Apr 2024
Response from Yasmine W-Span on 17 Apr 2024
Greetings,Thank you for choosing Aqua Sol Resort as your vacation destination.Best regards.

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just did a weekend here but I wish we could’ve stayed longer everything was 10/10 I have no complaints. Rooms are spacious and equipped with everything you need! Everything is close by in terms of shopping and McDonald’s lol my kids loved the water park! We will definitely be back again :)
Stayed 2 nights in Apr 2024
Response from Yasmine W-Span on 17 Apr 2024
Greetings,Thank you for choosing Aqua Sol Resort as your vacation destination.Best regards.

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the size of the rooms
Stayed 3 nights in Apr 2024
Response from Yasmine W-Span on 17 Apr 2024
Greetings,Thank you for choosing Aqua Sol Resort as your vacation destination.Best regards.

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here and will stay again next year , we came from CT! My son is 3 and autistic and loved the kids pool with the slides, the lifeguards were great as well
Stayed 4 nights in Apr 2024
Response from Yasmine W-S. on 18 Apr 2024
Greetings,Thank you for choosing Aqua Sol. Best regards.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Yasmine W.Span on 17 Apr 2024
Greetings,Thank you for choosing Aqua Sol Resort as your vacation destination.Best regards.

10/10 Excellent

Maryln

Travelled with family and small children
Liked: Amenities
The best offers and benefits
Stayed 1 night in Apr 2024
Response from Yasmine W-Span on 17 Apr 2024
Greetings,Thank you for choosing Aqua Sol Resort as your vacation destination.Best regards.

6/10 Okay

James

Travelled with family and small children
Disliked: Staff & service
The bitter old lady at the paddle boat stand messed up my whole trip with my children. They need to hire people with good personalities or attitudes. People bring their families here to have fun and enjoy the Florida Sun
Stayed 2 nights in Apr 2024
Response from Yasmine W-Span on 17 Apr 2024
Greetings,Thank you for choosing Aqua Sol Resort as your vacation destination.Best regards.

8/10 Good

Adeline

Travelled with family
Liked: Cleanliness, staff & service, amenities
The apartment i was look like old,and the furniture need to change diningroom table was very ugly and scary.the only thing the service was ok.specially at the water park they have people there all the time to watch the kids.
Stayed 4 nights in Apr 2024
Response from Yasmine W-Span on 17 Apr 2024
Greetings,Thank you for choosing Aqua Sol Resort as your vacation destination.Best regards.

10/10 Excellent

Rubinet

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love water park
Stayed 2 nights in Apr 2024
Response from Yasmine W-S on 17 Apr 2024
Greetings,Thank you for choosing Aqua Sol Resort as your vacation destination. Best regards.