Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
unsanitary, not kept up well, told me in writing they would rectify, then they did not. $3512.63 for 3 nights to clean the place myself to make it livable and be lied to about a refund and more. 1. Code didn’t work upon arrival. 2. Once inside, I entered a house that had been destroyed by previous renters and had not been serviced by housekeeping. I sent pictures of the damage through the Airbnb chat to inform them of the severity. 3. I begged to be moved to another property since this company (Dennis/Casiola) boasts that they have 350+ properties in the area, and I pointed out that they were listed as available online. They refused and said I had to wait for the place to be cleaned. Dennis/Casiola sent 3 ladies to the house to clean. It was going so slowly that I helped. I stopped at one point to see the cleaning staff sitting, and I was the only one cleaning. We attempted to check in at 4:15. My family was in the car, and they drove around waiting until the house was finally ready at 8:30 PM. I cleaned for FOUR hours with the cleaning crew. 4. The worst part is that I was told that I would be refunded one night to make it right, and they only refunded 10%. I showed them a screenshot of the Airbnb message where THEY said “Per request, one night refund shall be approved by my manager”, and they still did not provide the refund. 5. Bulleted issues:- Damaged walls- Clogged sink- Body fluid stains on couch indoors and outdoors- Food smeared on all furniture - Wet mildew towels laid across fabric couch and leather dining chairs- Garbage strewn all over the floors- Several slats missing from blinds- Dirty grill- Furniture displaced - Strip lights had been cut in several places and did not work - Multiple remotes did not work - Watched cleaning staff fold dirty towels, place them on the shelves, and replace dirty dishes. So I stayed up until 12:30 AM washing- Mis