2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Star Island Resort and Club

3.5 out of 5
Star Island Resort and Club
5000 Avenue Of The Stars, Kissimmee, FL

Reviews

7.8

Good

Rating 10 - Excellent. 546 out of 1161 reviews" "
Rating 8 - Good. 245 out of 1161 reviews" "
Rating 6 - Okay. 155 out of 1161 reviews" "
Rating 4 - Poor. 102 out of 1161 reviews" "
Rating 2 - Terrible. 113 out of 1161 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

TOMMY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and no bed bugs. I sleep so good
Stayed 3 nights in Apr 2024

10/10 Excellent

Cynthia, Jacksonville

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for us
Stayed 2 nights in Apr 2024

10/10 Excellent

Nick Elliott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 5 nights in Apr 2024
Response from Guest Relations on 24 Apr 2024
Greetings from Star Island Resort. Thank you for taking the time to write a review. I am glad you enjoyed your spacious villa and your time at Star Island Resort. We hope to have the pleasure of welcoming you back to our resort soon. Warm Regards.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the pool area only I didn’t like was 200 deposit but the resort was great
Stayed 1 night in Apr 2024
Response from Guest Relations on 23 Apr 2024
Thank you for your review. We are glad you had a wonderful time and was able to enjoy the resort amenities. We do hope to have you as a guest again one day!

2/10 Terrible

KATHYANN

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty and the staff was very nonchalant about it
Stayed 10 nights in Apr 2024
Response from Guest Relations on 23 Apr 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

10/10 Excellent

Barbara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 23 Apr 2024
Greetings from Star Island Resort. Thank you for taking the time to write a review. I am glad you enjoyed your spacious villa and your time at Star Island Resort. We hope to have the pleasure of welcoming you back to our resort soon. Warm Regards

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort
Stayed 1 night in Apr 2024
Response from Guest relations on 19 Apr 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest relations on 18 Apr 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Kirkland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Guest relations on 15 Apr 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

4/10 Poor

Nelson

Disliked: Cleanliness, staff & service, property conditions & facilities
Out dated, floor dirty, tv & remote did not function properly, shower and jacuzzi had hair just wasn’t properly cleaned , & the bed squeaked , I was just not satisfied for the price.
Stayed 1 night in Apr 2024
Response from Guest relations on 15 Apr 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

10/10 Excellent

Darrius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Apr 2024
Response from Guest relations on 15 Apr 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Graisaly

Travelled with partner
Liked: Cleanliness, amenities
So far it has been a great experience!
Stayed 1 night in Apr 2024
Response from Guest relations on 15 Apr 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

6/10 Okay

JANAY

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
This place has a lot of potential, but poor cleaning and outdated appliances. I hair spots on my sheets, shower had mold, floor was dirty and not mopped. It actually put a damper on my trip, I can say the manager came and seen my complaints and sent someone to clean it properly. After that I was able to enjoy my vacation.
Stayed 2 nights in Apr 2024
Response from Guest relations on 12 Apr 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

6/10 Okay

Samuel

Disliked: Staff & service
We have to move rooms 3 times. I will not stay there again.
Stayed 3 nights in Mar 2024
Response from Guest relations on 11 Apr 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

10/10 Excellent

Larry A

Stayed 3 nights in Apr 2024
Response from Guest relations on 29 Apr 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was everything clean rooms nice staff with wonderful customer service keep up the good work i will be back
Stayed 2 nights in Apr 2024
Response from Guest relations on 8 Apr 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Tikarra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. Second time here. The peace and quiet and wonderful views.
Stayed 1 night in Apr 2024
Response from Guest relations on 8 Apr 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Dominique

Liked: Staff & service, property conditions & facilities
Enjoyed our stay! Clean room! Great customer service
Stayed 4 nights in Apr 2024
Response from Guest relations on 8 Apr 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 2 nights in Mar 2024
Response from Guest relations on 26 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Great family trip!
Stayed 2 nights in Mar 2024
Response from Guest relations on 26 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

4/10 Poor

Lashae

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Guest relations on 26 Mar 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay all around and hope to be back soon.
Stayed 1 night in Mar 2024
Response from Guest relations on 26 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property
Stayed 1 night in Mar 2024
Response from Guest relations on 26 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

6/10 Okay

Robert

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Guest relations on 26 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest relations on 26 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Joyce

Stayed 8 nights in Dec 2023
Response from Guest relations on 26 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Alonzo

Stayed 1 night in Mar 2024
Response from Guest relations on 8 Apr 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
The check in processing was good. Lots of staff around. They have elevators. Im on the third floor sooo yeah. I love it here. The food is priced economy. Great place. I will be back!!!
Stayed 1 night in Mar 2024
Response from Guest relations on 18 Mar 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.

10/10 Excellent

Erica

Stayed 2 nights in Mar 2024
Response from Guest relations on 8 Apr 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

6/10 Okay

Adrianna

Travelled with partner
Liked: Cleanliness, staff & service
The bed has to be the worst. I have never in my life slept so uncomfortably. Me and my husbands back were so sore and achy. The tub is the only saving grace. It helped with our backs…but we won’t be back.
Response from Guest relations on 15 Mar 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

8/10 Good

Lise-Anne

Liked: Staff & service
If you like birds and other animals (alligators…) the resort is by a pound and offers great opportunities to see Florida nature
Stayed 6 nights in Mar 2024
Response from Guest relations on 15 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Tyronda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, close to Disney, a lot of shopping and amazing food trucks. The only thing I did not like was they charge you for towels. I have kids abd there was a pool. But extra towels were 7.00 that shoyld be mention for booking.
Stayed 5 nights in Mar 2024
Response from Guest relations on 14 Mar 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest relations on 15 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Latesha

Liked: Cleanliness, staff & service, property conditions & facilities
Love that the property has so many amenities and caters to every age.
Stayed 2 nights in Mar 2024
Response from Guest relations on 13 Mar 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.

6/10 Okay

Katherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service at checkin. The girl, who has been there for awhile is computerized, no eye contact, nasty, non communicative, could be a robot and get more servoce.
Stayed 2 nights in Mar 2024
Response from Guest relations on 11 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Jorge

Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Thank you for taking the time to review our property and provide your input. It is wonderful to hear how much you enjoyed our resort and that you are already considering another stay with us. We look forward to having you as our guest again soon!

6/10 Okay

Jennifer

Travelled with family
Liked: Amenities, property conditions & facilities
When i checked in my room door was wide open. Which allowed nature to make its way in. Cleaning lady needs to learn to move some small furniture when vacuuming.
Stayed 2 nights in Mar 2024
Response from Guest relations on 11 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

6/10 Okay

BARBARA, Port Richey

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest relations on 11 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Shaquana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest relations on 11 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

8/10 Good

Joan

We had a mini suite and was very happy with it although the bathroom didn’t have enough shelf space for all of our stuff
Stayed 5 nights in Mar 2024
Response from Guest relations on 7 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Lissette

Liked: Property conditions & facilities
Everything was absolutely perfect, very nice staff and the villas are absolutely immaculate. Love love love.
Stayed 1 night in Mar 2024
Response from Guest relations on 7 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time we have atayed here. The atmosphere is nice and quiet and clean. The pool area is delightful and the workers have great attitudes!
Stayed 1 night in Feb 2024
Response from Guest relations on 7 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

6/10 Okay

Yohaly

Travelled with partner
Liked: Staff & service, amenities
The room itself was very nice, as the main reason for booking it was the big bathtub. Parking spaces get taken very quickly, but there is still plenty of other spaces a little further away. For some reason however, my room door was opened by someone else other than me on three separate occasions, and there were people constantly trying to open my door when I was in the room, even through the night. It was a scary experience. The walls are also thin, and I could hear the next door people very clearly.
Stayed 2 nights in Mar 2024
Response from Guest relations on 7 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest relations on 7 Mar 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.

6/10 Okay

Tracey

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We liked the fun stuff to do around the pool. But our room had a wicked smell like mold or the door hadn't been open for a year , we were moved but the second room.had the same smell but not as bad .and had a jetted tub but couldn't get enough hot water for us to use it tried a few times. Probably will not return
Stayed 2 nights in Feb 2024
Response from Guest Relations on 26 Feb 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

8/10 Good

shakima

Travelled with partner
It is a very beautiful property. It was very quiet and it had everything you need so u didn’t have to leave the property.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 26 Feb 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.

2/10 Terrible

Tilia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was very old and noisy
Stayed 1 night in Feb 2024
Response from Guest Relations on 26 Feb 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.

10/10 Excellent

Lianet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Feb 2024
Response from guest relations on 21 Feb 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.

2/10 Terrible

Snehith

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is a two star resort at best, the room that was provided was not cleaned, the phone didn’t work. They don’t even offer basic toiletries. Everything in there is outdated.
Response from guest relations on 19 Feb 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.