All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 769 out of 1265 reviews" "
10 - Excellent
769
Rating 8 - Good. 267 out of 1265 reviews" "
8 - Good
267
Rating 6 - Okay. 114 out of 1265 reviews" "
6 - Okay
114
Rating 4 - Poor. 58 out of 1265 reviews" "
4 - Poor
58
Rating 2 - Terrible. 57 out of 1265 reviews" "
2 - Terrible
57
9.0/10
Cleanliness
8.8/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
John
26 Apr 2024
Liked: Property conditions & facilities
John
Stayed 3 nights in Apr 2024
Response from Cristina P. on 27 Apr 2024
Thank you for staying with and for taking the time to share your feedback. We appreciate the excellent score and we are looking forward to welcoming you back soon.
6/10 Okay
SURESH
Travelled with family
19 Apr 2024
Liked: Staff & service
Decent
SURESH
Stayed 3 nights in Apr 2024
Response from Guest Services on 20 Apr 2024
Thank you for staying with us. We appreciate your feedback!
This was a nice stay and very close to shopping and site seeing, but without being in the midst of the crowd.
Demi
Stayed 2 nights in Apr 2024
Response from Guest Services on 18 Apr 2024
Dear Demi,Thank you so much for the feedback. We're so happy to know that you enjoyed everything about your visit. Please consider coming back to join us again soon.
Very nice hotel. We enjoyed our night here with our kids. The loved the pool.
Gina
Stayed 1 night in Apr 2024
Response from Guest Services on 11 Apr 2024
We were honored to host you and your family at TownePlace Suites Orlando Theme Parks/Lake Buena Vista, and we're grateful for your lovely review. We'll be sure to share all your kind compliments with our team. It would be great to welcome you back soon!
6/10 Okay
Mary
8 Apr 2024
Liked: Cleanliness, staff & service
Mary
Stayed 3 nights in Apr 2024
Response from Guest Services on 11 Apr 2024
Thank you for staying with us. We appreciate your feedback!
When I checked in at the desk at 7pm my room wasn’t even ready. The receptionist left me at the desk for 20min before another one took over. When I arrived at the room there was a loud buzzing noise in my room that I thought would die down but ended up not so I had to turn the air con off due to the loud noise. there were also dirty dishes in the washer and the sink when I arrived. When the room was cleaned the following day the sheets were never changed. They just re made the bed with the same sheets and the trash was never changed. When I went for check out at 11 the lady at the desk was very combative with me when I tried to explain the loud buzzing noise and even showed her a video of what I was dealing with and just said ok that’s fine. Over all the resort was nice and PART of the staff was curtious. The facility’s around the area were niice to include the gym and the game room Was fun
Kelly
Stayed 3 nights in Apr 2024
Response from Guest Services on 6 Apr 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.
Nice place to stay. Offered shuttle to Sea World. Traffic is horrible.
Cristina
Stayed 2 nights in Apr 2024
Response from Guest Services on 6 Apr 2024
Dear valued guest, Thank you for choosing TownePlace Suites Orlando Theme Parks/Lake Buena Vista and for sharing your valuable feedback. We are delighted you enjoyed our ammenities. It would be an honor to welcome you back for an even better stay in the future.
Loved everything, except I was told I couldn't have my puppy by the pool on a leash, where as another patron had their pit bull, and mine was a Pomeranian!
Linda
Stayed 5 nights in Mar 2024
Response from Guest Services on 6 Apr 2024
Dear valued guest, We're proud to receive your excellent rating of TownePlace Suites Orlando Theme Parks/Lake Buena Vista! However, we're glad you enjoyed our lovely property. Thank you for choosing to stay with us and we hope you'll return.
6/10 Okay
Hossam
1 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Online it says the pool was heated it was not. Besides that, it was a great stay.
Hossam
Stayed 2 nights in Mar 2024
Response from Guest Services on 6 Apr 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.
4/10 Poor
Sunita
Travelled with family and small children
1 Apr 2024
Disliked: Cleanliness, amenities
The windows were dirty and the rooms when serviced was done halfway. The carpet was sticky below your feet like if it was never deep cleaned for a long while.
Sunita
Stayed 8 nights in Mar 2024
Response from Guest Services on 6 Apr 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.
6/10 Okay
GURKAMALPREET
Travelled with partner
1 Apr 2024
Liked: Cleanliness, staff & service
we stayed there for 4 nights and our room was only cleaned ones.
GURKAMALPREET
Stayed 4 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Dear valued guest, The account from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.
We did one of the family suites (331) because of the amount of kids and it was perfect size. i would recommend some TLC (fix cabinet doors,fix some paint, and minor repairs in the kitchenette) through out the suite because they get used and abused a little more then the standard rooms and noticed things throughout our stay but overall well worth the price and gave my husband and i a space for some quiet after the kids were put to bed. The staff was wonderful and very helpful and the breakfast selection was on point but be sure to get there early its soo good it goes fast! And bonus theres an arcade on site to keep the kids in one location safe and occupied!
Andrea
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your recent stay, and we appreciate you sharing your valuable comments. Please accept our apologies, we will certainly address the issues you raised internally and work with our leadership team to ensure improvements are made. We're grateful for your feedback, and we hope to have another chance to provide a better experience the next time you're in the area.
Clean property but didn’t give us anything to wash dishes pool towels are not always refilled and breakfast mediocre oh and charging for parking is ridiculous
Tracee
Stayed 2 nights in Mar 2024
Response from Guest Services on 16 Mar 2024
Dear Valued Guest, Thank you for being our guest and sharing your feedback, we are sorry you had concerns with the parking fee. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We hope to have the pleasure of welcoming you back and impressing you further.
Very nice property. The parking wasn’t included and the stay was already expensive for the two nights. The breakfast was really good.
Isa
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Isa,We're proud to receive your excellent rating of TownePlace Suites Orlando Theme Parks/Lake Buena Vista! As you mentioned, we charge a parking fee, and that information is on our website. However, we're glad you enjoyed our lovely property and delicious breakfast. Thank you for choosing to stay with us and we hope you'll return.
Dear Fedoua,Thank you for choosing to stay with us at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Our goal is to provide every guest with a wonderful experience, so we're glad you enjoyed your visit. If there was anything we could've done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back in the future.
6/10 Okay
Irlanda
Travelled with family
25 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Overall decent place to stay, just $29.00 dollars per night for parking.. It’s too much.
I spent 3 nights so I paid $90.00 extra at the final bill
Irlanda
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Irlanda,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed your stay overall, we are sorry you had concerns with the parking fee. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We hope to have the pleasure of welcoming you back and impressing you further.
Dear Amee,Thank you so much for taking the time to share your thoughts with us. Receiving recognition for our well-appointed suites is always appreciated. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
Dear Penny,It warms our hearts to know that you had a nice stay with us, no matter how short it was! Thank you so much for the perfect rating and we cannot wait to see you again in the future.
6/10 Okay
Oneivi
Travelled with family
19 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The room we got was dirty, shower dirty, kitchen dirty, furniture old and worn. Room walls needed paint, stained all over bathroom walls, limited and small trash cans.
Oneivi
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Thank you for your recent stay, and we appreciate you sharing your valuable comments. It's disappointing to hear we were unable to meet your expectations and that you were disappointed with the quality of our accommodations. Please accept our apologies if your room had not been cleaned and prepared to our usual high standards; we will certainly address the issues you raised internally and work with our housekeeping team to ensure improvements are made. We're grateful for your feedback, and we hope to have another chance to provide a better experience the next time you're in the area.
Young lady who checked me in seemed very flaky. She couldn't find my second reservation so I had to get with Expedia and have them deal with her. . . also I specifically said yes to housekeeping every day of stay but room was only cleaned once. I like extra pillows in the closet and my second room didn't have hair dryer. Bed comfortable. Overall good stay.
Jennie
Stayed 3 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Jennie,Thank you for sharing your experience at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. We're glad the bed was comfortable, and you had a good stay overall. We'll address the concerns regarding check-in and housekeeping to ensure a smoother experience in the future. Your feedback is invaluable for our improvement, and we hope to see you again in the future!
2/10 Terrible
Omar, Miami
Travelled with family
19 Feb 2024
Disliked: Property conditions & facilities
Breakfast didn’t care for. My room was not cleaned had to call front desk and ask for clean towels.
Omar
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Omar,Thank you so much for the feedback. We're sorry to hear about any disappointment in the service you received, as well as the cleanliness of our accommodations. These matters are incredibly important to us, so we will be sure to discuss your comments internally and make improvements where necessary. Please consider giving us another chance soon; we're confident we can impress you.
Excellent hotel , just a little bit too far to be walkable ! 15 minute walk to Starbucks , domino’s, Olive Garden but 45 minute walk to Disney springs ! For Disney springs easy bus ride gets you there ! Other than that hotel and staff are great , even hallways are clean and spacious , definitely worth another visit !
Theme
Stayed 14 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Theme,Thank you for choosing TownePlace Suites Orlando Theme Parks/Lake Buena Vista and for taking the time to share your delightful, five-star review. We are thrilled that you were impressed with everything from our amazing staff and clean, spacious accommodations to our great location. We look forward to welcoming you back on future trips to the Orlando area.
Dear Yaren,We're delighted you enjoyed your stay at TownePlace Suites Orlando Theme Parks/Lake Buena Vista! Please come see us again soon.
6/10 Okay
James
12 Feb 2024
Liked: Staff & service
James
Stayed 2 nights in Feb 2024
Response from Guest Services on 14 Mar 2024
Thank you so much for staying with us!
10/10 Excellent
Milena
12 Feb 2024
Liked: Cleanliness
All good
Milena
Stayed 3 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Milena,Thank you for your review and for giving us a perfect rating! We're delighted you enjoyed your stay, and we hope you return the next time you visit Orlando.
6/10 Okay
Xiuping
Travelled with family
11 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel’s AC & Heater control does not work, it was freezing at night, no onsite manager after working hours, it is similar with AirBnB, not like hotel! We specially want book hotel for the service, but end up same as an airBnB. It was not water front which we mistakenly thought it was water front from the picture. Will be more careful next time when booking.
Xiuping
Stayed 7 nights in Jan 2024
Response from General Manager on 13 Feb 2024
Dear Xiuping,Thank you for sharing your feedback. We're concerned about the issues you encountered during your stay. Our team is dedicated to ensuring our guests have a comfortable and enjoyable experience, and we will promptly address the temperature control for your room. We appreciate your input and hope to have the opportunity to provide you with a more satisfying visit in the future.
Clean
Friendly staff
Free shuttles to Disney world, universal studios, and sea world.
Zoey
Stayed 4 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Zoey,From our clean accommodations to our friendly service, we're so happy to know that you enjoyed everything about your visit! Thank you so much for the five-star rating and we hope to see you again soon.
Excellent hotel, ideal for families, nice pool, decent breakfast, big parking, arcades for kids and teens, very complete Gym, I will return in the future,
Edmundo
Stayed 4 nights in Jan 2024
Response from General Manager on 9 Feb 2024
Dear Edmundo,A perfect rating is what we aim for, and it appears that we hit the mark for you! Thank you for sharing what aspects of your visit helped facilitate a great stay here at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Many families choose us for their accommodations, and we hope that you will also continue to choose us for any future trips to the Orlando area. Come back soon!
I thought this property was conveniently located to a lot of the attractions. The hotel itself is very clean with a cool entertainment area for both kids and adults. The gym was awesome and is open 24 hours. The rooms were really nice with a kitchen that had a stove, microwave, fridge and dishwasher. Along with all the things you need to cook and eat with. I would definitely stay here again. The only negative I would say is the cost for parking. I feel like it’s silly to charge your guest for this. Obviously it’s a money maker for them, but totally unneeded for where it’s located.
Jenny
Stayed 2 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Jenny,From our clean accommodations to our wonderful amenities, we're so happy to know that you enjoyed nearly everything during your visit! We'll be sure to keep your other feedback in mind for the future. Thank you, and we hope to see you again soon.
4/10 Poor
KELLY
Travelled with family and small children
3 Feb 2024
Liked: Amenities
Disliked: Staff & service
We had a 4 night stay and requested at check in for housekeeping each day. Not once did housekeeping come. Requested extra pillows and a blanket and the staff came 3 times with the wrong thing. They did not speak but a few English phrases. I would not stay here again.
KELLY
Stayed 4 nights in Jan 2024
Response from General Manager on 6 Feb 2024
Dear Kelly, Thank you for your feedback. We are sorry you did not receive the housekeeping services you requested. Customer service is a top priority at our hotel, and we strive to meet all our guests' needs promptly. We appreciate your comments and will work closely with our housekeeping department to improve our guest services. We hope you will give us a second chance to provide you with the experience you deserve! Maria Riera Front Office Manager
The Resturant on site didn't have much for food, and they didn't have everything that was listed on the menu and it was very overpriced.
Jacqueline
Stayed 5 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Jacqueline,We appreciate you coming to us with your concerns. Please accept our sincere apologies for meals that weren't up to your expectations. Your comments will be discussed with our dining team to improve the value we offer our guests. Thank you for your input, and we hope to have a chance to make your next visit a better one.
Dear Denora,Thanks for your fantastic review! We are delighted you had a nice visit and enjoyed our friendly service. Thanks for taking a moment to share your thoughts. We look forward to your return visit!
Dear Ross,We're so happy to know that you had a great time with us overall, and we trust that everything was in order for your stay. Thank you, and we hope to see you again soon.
Dear Sanjay,Thank you for the excellent feedback on your stay at TownePlace Suites Orlando Theme Parks/Lake Buena Vista! It sounds like your family enjoyed the time you spent with us. We are looking forward to your next family vacation to the Orlando area and to your next stay with us!
8/10 Good
haleh
23 Jan 2024
Liked: Cleanliness, staff & service
It was a 3 star property.
haleh
Response from General Manager on 24 Jan 2024
Dear Haleh,It is always a pleasure to hear from our guests and for them to share their feedback. Please know that our team aims to exceed all expectations, and we welcome any suggestions on how we could have impressed you more. Thank you for being our guest, and we hope you will choose to stay with us on future visits to the area.
6/10 Okay
Mohamed
Travelled with family and small children
21 Jan 2024
Liked: Cleanliness
I have stayed at this hotel 2 times before, and had some issues which I did not have before. Cutlery was missing in "full kitchenette". I had to call several times to get the missing items. Dishwasher broken. Iron broken. Pool not usable due to broken heating system. In spite of above issues overall stay was good. (1) If pool is important to you, specially when traveling with kids/family make sure to cal ahead and verify pool is warm enough for use before booking. Specially Nov - Feb months. (2) As soon as you enter your room, check for missing cutlery, test the dishwasher, iron etc before unpacking.
Mohamed
Stayed 2 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Mohamed,While we're happy to know that you had a good time with us overall, we're sorry to hear about any issues with our amenities. We'll discuss all of your comments internally and work to ensure that we are still providing the best experience possible. Thank you, and we hope you will consider giving us another chance to impress you in the future.
We had a great stay and the staff was extremely friendly. Close to everything and surrounded by tons of restaurants. A
frank
Stayed 3 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Frank,Thank you so much for the perfect rating. It is wonderful to see that you enjoyed our unbeatable location and hospitable staff. It would be an honor to welcome you back to TownePlace Suites Orlando Theme Parks/Lake Buena Vista.