4/10 欠佳
Brett
伴侶同遊
2025 年 7 月 29 日
Very disappointing stay — misleading amenities and broken promises
I had a frustrating and disappointing experience at the Stella Nova Hotel. The room was missing several amenities that were clearly advertised on their website. Despite multiple requests and being assured repeatedly that the issues were being addressed, nothing was ever delivered or resolved.
As a gesture of apology, the staff promised to waive our parking fees—yet those charges still appeared on the final bill. To make matters worse, the hotel charges $30 per day for parking, even for guests.
Sadly, the experience did not live up to expectations, and I wouldn’t recommend staying here unless major improvements are made.
Brett
於 2025 年 7 月住了 2 晚