Orlando Orlando Vineland Premium Outlets Hotels

"We usually don’t have them come in to “clean” our room but if you ask them for fresh towels they’ll give them to you! The resort was very clean and well maintained as well. "

"Ok, this place is great! The check-in process was a little odd...check in at 4pm, told room wasn't ready so they "upgraded" us....thanks...I think 🤔 Derek was great at getting us all lined up and gave us a map, information on where pools, restaurants and such are located on the property as well as a detailed explanation as to how to get to our place! We stayed at the Cascades area, directly across from the pool in our "upgraded" 5th floor one bedroom place (which really was very nice), but Derek lies. He told us there was a sky light to view the stars at night from our room. I can promise you, we did NOT have a skylight...but the place was awesome and we really did not care about a skylight. The pools...so nice! We walked the property and checked out each pool and ended up spending most of our time at the Cascades pool with the Castaways Bar and Grill. Excellent service here! Drew and Steve were amazing! Seriously...these guys were top notch! We also checked out the Tiki bar at the Fountains pool area where Warren helped us out with drinks. Friendly and pleasant to talk to! He was prompt and very courteous! You can definitely walk the entire property, and I would recommend doing so of you want a little exercise while staying here! Also...one thing to note, after check in they send you to the concierge service desk and they try to get you signed up for a time-share session...we simply told them "not interested" and it was easy enough to move on without pressure. "

"Everything was SPOTx on"

"second time here amazing stay !!!"

". "

"Nice hotel"

"Rooms were great in the refurbished Villa Giovanni. A few things like the thermostat and lights flickering otherwise all was good. Pool area very nice and the music there was really nice. Overall staff was friendly."

"We couldn't get the free breakfast, and the front desk was very nasty when I asked for the breakfast. He didn't even offer a choice to pay for the breakfast. This hotel doesn't have good customer service. This is the only one that I have a complain. Other Holiday Inns have better staff."

"Good"