Osage Beach Osage Beach Premium Outlets Hotels

"The staff was nice and seemed helpful. The room had several patched holes, including one in the shower. All the amenities work and the room was spacious however we left a day early after finding cockroaches in the bathroom in the middle of the night. I requested a refund for the rest of our stay but have not seen it as of yet."

"Pet friendly. Clean and comfortable "

"The room was not clean. No microwave in the room as described. The pool was not open per advertisement, nor was the outlet mall that was within walking distance. Only six stores,maybe, opened in the whole mall. The wallpaper in several spots was hanging off the wall. There was a big hole in the wall behind the door where the door knob had went through. The tub and shower were dirty. The toilet was stained and dirty looking. The caulk around the Jacuzzi tub was gaping and the Jacuzzi tub shot black stuff out of the Jets when I turned it on eventually did clear out. It also leaked at the Spicket, causing water to run down onto the carpet. There was food against the wall that had not been vacuumed. We had to ask for towels as soon as we went in as there was only one big towel, a washcloth and one hand towel and two of us. No extra toilet paper no tissues. Had to ask for those. The breakfast wasn’t bad. It consisted of cereal, pancakes, bananas, yogurt, milk, mango juice and coffee. Parking was good n well lit. "

"Room was clean, a little out dated. Staff was great"

"Condo was perfect—it was just as listed, great communication with host, comfortable beds and sofas! "

"This place was a great short getaway for our family. It was one of the cleanest condos we've stayed in at the Lake."

"Check in was horrible. The young girl was very rude. She was outside somewhere originally. When I walked in no one was at the counter and I just waited there thinking someone was possibly in the back or helping someone. Once she walked inside she walked behind me and around the corner to the counter and I said hello. She never greeted me. In fact minutes go by and she said “you say something?” I said, I said hello. She said oh and sat down. A few more minutes go by and she said do you need something. She was rude and unprofessional the entire time she checked me. She was sarcastic and said oh I didn’t know if you were here for groceries. Being that it was 10pm and we were exhausted I did not escalate the situation and because she looked like a child, maybe 18. However, that’s no excuse to tolerate this behavior as a company and she should be properly trained if she’s going to be in hospitality. Everyone else was good. The person at the front the next day was pleasant and the room keepers were very nice. Breakfast could’ve been warmer but that’s not a huge deal. I can obviously see this young lady was a fluke however she put a very bad taste in my mouth for holiday express and I don’t think we’ll choose them again. "

"Old property but clean. My son could not play his video game on tv for some reason and both pools closed but other than those small complaints my families stay was solid. Good coffee too."

"Great location, would stay here again."