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"We stayed here for the hot spring and skiing. The sauna and outdoor bath were awesome – we loved them! The hotel itself is a bit old-fashioned and has a 90s atmosphere, but there’s nothing wrong with that. In fact, it felt like a nice cultural experience, a bit different from the usual modern hotels in Japan. The only downside for me was the dinner option. There was only a set course menu, which didn’t work well for me because I was very hungry after snowboarding all day. The food was beautiful and delicate, but the portions were quite small – I could finish each dish in one or two bites, and then had to wait a while for the next course. That was a bit challenging when you’re really hungry."

"A compact and modern hotel with very pleasant and helpful front desk staff, including an intern. The breakfast is tasty."

"Great location with easy access to the canal and all tourist attractions. Parking is limited and need to be there early to get a spot"

"Great onsen experience! Lady's hot spring has outdoor area, Men's side does not, but have a great harbor & canal view. We heard that the breakfast there is great, and it is true! The only drawback is that there are only two laundary machines."

"Great staff, lovely design and beautiful setting."

"I have always known this particular hotel very well since my teens, and have always stayed here with my family during most of our overseas trips to Hokkaido for the past decade or so. Now, I've conquered it and stayed here alone. The room was comfortable and was just the way I remembered it, especially the surroundings of the entrance hall. The staff were very hospitable and one of them went as far as assisting me with my baggage to the cab when I checked out. Waking up to the views of the Sea of Japan was one of the most memorable aspects of my stay here. Otaru-chikko Station was also located nearby, which was convenient for me to access my railway day trips. When I checked out and informed them that I had baggage, they offered to get a cab for me to Otaru Station, which was a huge bonus. Whenever booking this hotel, remember the golden rule to always reserve a room facing the Sea of Japan. Thank you, Grand Park Otaru, for such a wonderful stay over the Christmas break! Whenever I do get the chance to come to Hokkaido again, I shall gladly come back!"

"Hotel design was good. Free wine service was a nice touch. Breakfast was yum."

"Perfect location. Cozy room. Accommodating staff. My second time in this hotel. Highly recommended if you ever wanted to visit otaru "

"Awesome stay! "