Osteen Hotel with Pool

"It was fantastic, thanks to all employees"

"Expedia needs to please get in touch regarding this booking. This was by far the worst experience I’ve ever had. I was checked into a room that was still under maintenance. A used toilet plunger was outside the door upon arrival. Broken bathroom shelving, bathroom shower broken and no hot water, toilet not affixed to the floor and a box of cigarettes in the bathroom. Also the mini fridge was not cleaned and glass shelving left on room floor. And cobwebs on the balcony glass sliding door. I was told that Keith the maintenance person who was brought up to the room by the manager Ave, neglected to say that the room was not prepared for guests. When moved to another room the next day, it had a continuous leaking bathroom faucet, a broken latch for the balcony door (major safety hazard) many small ants and baby cockroaches. I couldn’t sleep a wink and had to leave all the lights on all night. And unfortunately, all surrounding hotels were fully booked and we had to stay the 3 nights and left first thing at checkout. There was no agreement of compensation when before we left and when asked to see a manager was told no one was available due to being in n meetings all day! THIS IS UNACCEPTABLE!!! And if I wasn’t concerned about my safety and my daughter’s safety I would have stayed in my car! I am demanding a full refund."

"Everything was so very clean and sanitized. The view was stunning, and the pool was pleasantly heated. Beach was very accessible and easy to clean up after before reentering the building. Each room also felt like its own private oasis and no other rooms blocking views. Will be staying again!"

"We enjoyed our stay very much! We would definitely stay here again. Michelle, David, Jojo and Clinton were fantastic! They made the experience so much better! Only complaint is the food at the restaurant was not fantastic. Spa was great as well. Everyone was so friendly and helpful. I would absolutely recommend!!!"

"Clean hotel"

"The night staff member was excellent the morning staff member not so much. The bread had green mold…I have photos. The coffee was totally watered down. Worse of all there was a loud beeping sound outside of room 127 ALL NIGHT LONG. It was maddening. I reported it but nothing could be done. Ridiculous!!!!!!!!"

"Put in hand held showers"

"The tv was 9 years old, but the breakfast was very, very good every piece of food was fresh and they changed the menu every day and I liked the customer service responded to me well with my phone number, and they work on the phones in the rooms. The shelf in bathroom already fell over when I got there and they were missing some metal stuff to put in there to keep it from tipping over, so it was hard to find the blow dryer for my hair which I don't use except I'm in a hotel just because it's already there and the shower gel were all very nice and high quality. I appreciated all of them."

"Everyone was wonderful and helpful! Would definitely recommend this property!"