Oxel Hotel with Pool

"All was excellent. "

"The property is spread out. Some of the rooms are in a four plex building, while some are single chalets or duplexes. Dining restaurants are quite far from the majority of rooms, requiring walking or taking a golf cart ride. The buildings are generally well maintained as are the grounds and landscape. The rooms are spacious but the bathrooms ( relative to the square footage) are small. The resort has plenty of staff, but there is no sense of prompt customer service. From the room if one calls for service there is no one at the other end to answer or concern. One has to take the trek to the lobby, only to get an apology. We arranged a ride into Pajim to get there at a specific time time; however, the ride didn't show up on time, and finally did after much complaining. Again all we received was an apology. The much-touted Caravela was a disappointment. Old and very dark, and the service rather slow. Food was okay, but not befitting the Taj standards. The sister resort next to the HV has better restaurants, and one in particular - Paper Moon ( Italian Specialty) had the best service offered. What we didn't appreciate was that kids were allowed into a fine dining restaurant. One already gas to cope with kids in the pool and public spaces. Fine dining restaurants should a reprieve for guests to enjoy meals and drinks in a quite and serene space, following an hectic and chaotic day out and about. So for couples and those travelling in an adult group be cautious booking."

"Rude poolside staff and our room was very dated. The TV didn't work and we got bitten a number of times by bed bugs. Definitely wouldn't consider going back again. Hotel staff need to realize they work for the customer not the other way around "

"The property is ok as compared to the other options available nearby like Hyatt Centric."

"Good for family "

"All good "

"Absolutely unreal stay! From the minute we entered the property to leaving - we were looked after really well by Nilam on the front desk (she deserves a raise!!!). They also upgraded our room and celebrated my masters which was such a lovely surprise. The most luxurious stay in goa, peaceful and food was incredible. Rooms were outstanding - this is why I always pick Taj! Looking forward to being back. "

"It was a comfortable room, the staff were helpful and the pool was excellent."