So sorry to have to leave this review, but our stay was exhausting and uncomfortable from the start. The guy who let us in was polite enough, but that was the last we saw of him. Constant traffic noise, inconsiderate and noisy guests, late at night. Beds extremely squeaky, lumpy, uncomfortable. Bedding dirty, dried food on spread, blood stains on the quilt cover. Towels unwashed, dirty and smelly, which would have been obvious to the management. Shower mouldy and tiles loose, need grouting, hot water tap cold, curtains not well fitting, let in light. Heating sporadic and not individually controlled. No room service, even though it's stated in the literature, no breakfast available either, unless you want to walk 15 minutes down the road to another venue, which wasn't an option for us as my mother has limited mobility. Fridge in the common room was full of mouldy food, 'tea and coffee facilities' consisted of two tea bags, two cups and a kettle. Broken lamp, wall plaster cracked in need of repair, heavy dust on all horizontal surfaces, filthy mirror. TV over head end of single bed was not safety chained to the wall, my mother had to sleep on the mattress on the floor as was fearful of it's robustness - at least it stopped the squeaking portable bed frame. Smoke alarms bleeped constantly, cigarette burns, mould on the net curtains, mould on the window mastic, windows stiff, some with broken handles. Dangerous extension cable to kettle. They did however empty the bins daily.
