4/10 Poor
Jason
Travelled with family
28 Apr 2024
Disliked: Amenities, property conditions & facilities
I thought I already did this, but I would like to reiterate my last post if it did not post.
I booked a double king suite for two nights. I spent almost $600. When I arrived, the staff was very nice. When I got to my room, I immediately realized that the front window did not lock, but it was behind the tv, so I didn’t pay much attention to it. I did however realize that there was no couch, or chair, but a built in platform with a mattress pad on top.
There was a little kitchen and refrigerator, but then I noticed that there were no doors to either bedroom, but rather they had put up curtain rods with shower curtains to close off the bedrooms.
Once I related the situation to the rest of my family, I called the office to ask for them to rectify the situation. They proceeded to try to upsell me to a room that did not have AC, or king beds. I spoke with the owner, and he refused to do anything, so I contacted Expedia.
Expedia was only able to negotiate a refund for one night, so as I didn’t want to lose almost $300 dollars, my family and I were forced to stay there for the night.
Please do not give these people your money. The place is substandard, and I am simply trying to keep anyone from making the same mistake that I did.
All my best, & good luck
Jason
Stayed 2 nights in Apr 2024