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Reviews of Express Inn & Suites

2.5 out of 5
Express Inn & Suites
1100 E Palestine Ave, Palestine, TX

Reviews

7.2

Good

Rating 10 - Excellent. 117 out of 424 reviews" "
Rating 8 - Good. 139 out of 424 reviews" "
Rating 6 - Okay. 78 out of 424 reviews" "
Rating 4 - Poor. 41 out of 424 reviews" "
Rating 2 - Terrible. 49 out of 424 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Fddg
Stayed 1 night in Apr 2024

6/10 Okay

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service
It was noisy because of a party going on . The fitness center machines did not work and the breakfast was not good. But if it’s price it’s what you get. The bed needs an upgrade. It was clean though.
Stayed 1 night in Apr 2024

6/10 Okay

Jhon

Business traveller
Liked: Cleanliness
The wifi is horrendous
Stayed 2 nights in Mar 2024

2/10 Terrible

Tasha Lynn

Stayed 2 nights in Apr 2024

2/10 Terrible

Brittney

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Rocio

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This Property Hotel condition need clean repair showers staff really nice No electriciy330Am to 11:30 Was really cold night they control the AC. Dirty bad experience The floor it was bad it was not clean for the price 85.00 is not good breakfast not good any more no back there l thing l pay 40 dollars more other hotel ⭐⭐⭐⭐ we are fine
Stayed 2 nights in Mar 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable. Front desk were friendly and reservation was ready at check in. Older property with nice renovations. Room was clean and very accommodating. This is the 2nd time we stayed and found it clean and comfortable.
Stayed 1 night in Feb 2024

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Dec 2023

2/10 Terrible

Rocio

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Juana susana

Liked: Cleanliness, staff & service, property conditions & facilities
To noisy.... bad experience
Stayed 1 night in Dec 2023

2/10 Terrible

Courtney

Disliked: Cleanliness, property conditions & facilities
DO NOT WASTE YOUR MONEY. I have stayed at a lot of “ budget” hotels and this was horrible. Shower was broken, only bath tub available but no stopper so you have to use a rag. The WORST part is the bed it is like sleeping on the floor. $85 and I wish I would have just slept in my car.
Stayed 1 night in Nov 2023

10/10 Excellent

Francisca

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Angel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Great. Grumpy but good!
Out stay was good, breakfast was great, clerk was grumpy but everything all together hood.
Stayed 1 night in Oct 2023

10/10 Excellent

Rocio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort inn suite Is safe clean we stay there one night thank you Breakfast is really good make potatoes with meat I love it. Thank you
Stayed 1 night in Oct 2023

8/10 Good

Francisca f

Liked: Cleanliness, staff & service, property conditions & facilities
Liked it all except the long walk to the room but we will be staying there again
Stayed 2 nights in Oct 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, courteous staff, frugal but not cheap . Pleasant stay.
Stayed 1 night in Oct 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Remodel Needed
Beautiful pool and courtyard, good breakfast, friendly service; however, very old motel in need of many updates. I'm sure it was a great place with banquet room several years ago. We opened the door to our room and was hit in the face with mildew smell. We sprayed Lysol and Frebreze several times each day. Shower dripped, glass plate from microwave was missing, mattress was hard, walls thin (very loud late at night) and didn’t feel safe walking around without my husband.
Stayed 4 nights in Oct 2023

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Sep 2023

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Lanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nope!
I won't be staying here again. While the rooms have been upgraded, the place is very sketchy. First time I have stayed at a place with condoms in the vending machine. The bed was very hard, the pillows were flat, they only had 2 towels in a room with 2 queens in it. You could tell people were up to some to shady business around there for sure!
Stayed 1 night in Sep 2023

10/10 Excellent

Kristen

Stayed 1 night in Sep 2023

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
I didn't feel comfortable much of the time.
Stayed 1 night in Aug 2023

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Olubusayo

Stayed 1 night in Jul 2023

6/10 Okay

TAMARAH

Travelled with family, Travelled with pets
We have stayed at other express inns that were very nice but this one was run down, dirty (toilet under the seat part was black), and personnel seemed frustrated and not helpful. On the plus side, breakfast was very good and well stocked.
Stayed 1 night in Jul 2023

10/10 Excellent

Jesus

Stayed 1 night in Jun 2023

2/10 Terrible

Penny

Disliked: Cleanliness, property conditions & facilities
The bathroom was nasty and prostitutes in the parking lot where i had to park. The people in the room nextdoor left dirty diapers outside the door and nobody picked them up.stay next door at the holiday inn it was clean that's where i went for the rest of my weeks stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jun 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They had a wonderful breakfast. Staff was nice too. Bed was ok, but we’re used to a sleep number bed at home.
Stayed 1 night in May 2023

2/10 Terrible

justin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If this hotel is the last option available or you’ll be forced to sleep in your car, I was suggest finding a well lit parking lot, perhaps a Walmart and sleep in the vehicle. If there were something good to say about this property, I would say it.
Stayed 2 nights in Apr 2023

8/10 Good

Anibal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Steve

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The carpet was dirty and felt a little sticky to the point of making our bare feet black.. no change from last year when we stayed here.
Stayed 1 night in Apr 2023

8/10 Good

James

Stayed 1 night in Apr 2023

6/10 Okay

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This provided an inexpensive but clean and safe night's rest.
Stayed 1 night in Mar 2023

6/10 Okay

Ronald

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not dirty but old and used
Stayed 1 night in Feb 2023

10/10 Excellent

Jarrell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 2 nights in Feb 2023

6/10 Okay

Kellie Michele

Disliked: Staff & service
Front desk girl
The front desk could not run my card properly so I ended up having to go get cash to pay for my room. I called my credit card company to make sure that it wasn't charging and they said that they didn't show any types of an attempt at trying to charge the card. Plus everyday I stayed I had to go back to the front to get my room key reset every day instead of keeping for my entire stay.
Stayed 3 nights in Feb 2023

8/10 Good

Earl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iy waa good
Stayed 1 night in Feb 2023

6/10 Okay

Ronald

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tv did not work till fixed. Hair dryer never worked.

4/10 Poor

Allison Kristine

Business traveller
Liked: Cleanliness
Pros: The property was clean, and the night clerk that I met was quite charming and kind. Also for the price I felt safe and the breakfast I saw was good. I make the clarification because I never ate any of it. My job is a swing shift one so I never get to eat breakfast before 10am. I do wish hotels would serve breakfast until 11am or checkout (as the case may be). Cons: The day clerk I met, far less friendly. The property description says pillow top mattress and down duvet. If the mattress was a pillow top then it was the thinnest one I have ever experienced. As for the duvet - it was awful. Plain and simple. Thin and completely lacking in the ability to provide insulating warmth is an understatment. There is even a price sheet to buy things from the room and that duvet lists for $100. When I asked the front desk about it I was informed it was a down duvet and it does cost $100. I felt/feel lied to.

2/10 Terrible

Frances J

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The mattress was not a pillow top mattress The paint was peeling off the walls The commode lid was broke The blow dryer caught on fire

10/10 Excellent

Lorenzo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was comfortably. Pleased with my stay.
Stayed 1 night in Dec 2022