Palmers hotels from HK$569

"Overall, our stay was okay, but there were a few things that could definitely be improved. The room appeared mostly clean at first glance, but several areas needed better attention. The vents were dusty, and the top of the refrigerator was extremely dirty. We had set a cooler on top, and when we took it down, a noticeable amount of dust and dirt came with it. The breakfast was your typical continental setup, but unfortunately, the experience was impacted by the staff. One staff member was particularly unfriendly — my son asked a simple question about the waffle maker and was spoken to harshly, as if he had done something wrong. That interaction felt unnecessary and unprofessional. On a positive note, the front desk staff were very friendly and helpful. They provided great recommendations for local restaurants, which we appreciated. The surrounding area of the hotel felt a bit run down, though there are a few bars and grills within walking distance. With a bit more attention to cleanliness and customer service in the breakfast area, this could be a much better overall experience."

"Everything was great, but parking wasn't very convenient."

"Everything was great and everyone was nice. Unfortunately the fireplace in our room did not work."

"Even though the reservation was fully in my name with a second adult listed, they refused to let me check in for both rooms which was a little ridiculous. Had to wait for the other adult to get there two hours later. The payment was made by me as well as the booking through Expedia so not sure what the problem was. Coffee cups & lids in the room were covered in dust, dead flies and webs in the window sills. Hair in bathtub and on bathroom sink that was definitely not mine."

"The room was clean. The breakfast was excellent. The staff was nice. The property was well kept. The only downfall was that the hot tub was not hot enough. Other than that we enjoyed our stay and will be back."

"We picked the hotel mainly for the pool area and it was “closed for maintenance”. Disappointing not being able to use the amenities advertised."

"The lady at the front desk was so unfriendly and incredibly rude. The website advertised free continental breakfast but there isn’t one and when asked about it was told they didn’t know how to remove it from the website, the rooms were hot and the air conditioners did not work. Most windows were missing the screens so you couldn’t open the windows. It looked like someone was murdered in our tub and they “tried” to clean it up and we found random medication and or pills on the floor."

"Not the best experience overall. The room itself was clean, but the bath floor towel and some of the linens were stained. They appeared to have been washed, just worn and outdated. Our window rattled, although my handy husband was able to fix it. The second-level exit door near our room was locked, but there were visible gaps around it, which didn’t feel very secure. The hallway cleanliness also left something to be desired. When we returned to the hotel, there was an older woman eating pizza in the entryway. She was still there later that night. She didn’t appear to be a guest and may have been homeless, which made the situation feel uncomfortable. I suppose you get what you pay for sometimes. That said, the front desk staff was excellent—very friendly and helpful. They even called shortly after our arrival to make sure everything was okay, which I really appreciated."

"We have stayed at this hotel several times. The breakfast for this recent stay was absolutely disappointing. We arrived at 830am and they had run out of several things. Granted the hotel was sold out, but management should have planned for it. Running out of numerous items after only 1.5 hours is bad management. The buffet consisted of whole oranges and apples, blueberry yogurts, English muffins and sliced bread, cereal, gloppy oatmeal, scrambled eggs and sausage. No muffins, pastries, cut fruit, no variety of yogurts. I think they had a 3rd hot item last time. Breakfast at our previous stays were much more impressive. The exercise room was very warm and staff do not respond after notification. For those who stayed here before, the micro brewery across the hall is now closed. That was a big plus of past stays. The layout of our suite was very stupid. The building has a large oversized pillar in the room. They placed the sofa behind the pillar where you cannot see the tv. It is also inconvenient to see the tv from the bed since it is placed on the wall to the right of the bed so you view the tv at an angle unless you lay at the foot of the bed. We had to move the couch to the middle of the room to watch tv. If they moved the tv to the desk area, you could see the tv from both the couch and bed. The rest of the hotel was good. Nothing impressive."