2/10 Terrible
Jason T.
27 Feb 2025
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Not a great experience.
First off we never got an email with the entry code. We had to call multiple times just so we could get into the house. We never did receive the code we were just giving the master code for all properties. The next issue was we paid for the pool to be heated when we arrived the heater was not turned on. The pool was turned on the following day and worked for about one day. When I asked the management company about the heat not working I was just told it doesn’t get hot if it’s cold outside. When I looked at the heater to see if it was still on it had an error message. So for our entire trip we had a heated pool for one day. This was very disappointing especially with two kids there. The next issue we had was with the “free” activities. The website didn’t show that we had reservations. I reached out to management again and was told “oh just call them”. To me this is not an acceptable response. We didn’t get access to the activities website until day 3 of our stay. The house was nice but everything else was terrible. Overall it was a very bad experience.
Jason T.
Stayed 6 nights in Feb 2025