Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I usually only give 5 star reviews, but felt like I was unable to do that for this stay. We stayed at Monterey 402A, and we had several issues with this unit. The day of check-in we were notified by Benchmark the Management Co. that the dryer in the unit was not working. The dryer did not work the entire stay. Benchmark did provide a laundry service to us twice during the week which was nice, but made things very hard because we had 6 adults & 2 children in our party, so we had a lot of laundry. Then when we arrived we realized the Co. did not provide us a code to open the gate, so we had to contact the Co. and wait about 30 minutes before they sent us the code to open the gate. The next thing we noticed was the pool water was very dirty, and it was apparent the pump was not working, again I contacted the Co. they did send some one out to work on it later in the week, it was finally fixed on the last day of our stay. One last thing...in our rental agreement it said we would be provided complementary Beach service. When we went down to the beach there was not a umbrella set up with our room number on it. We contacted the Co. (again) they confirmed that it was provided to us, but when we spoke with the beach service they said Benchmark had not paid then for beach service for this unit, so there was no beach service provided. With all that being said... the unit itself was nice, clean and beautifully decorated. The location was great! The beach was super nice and not as crowded as some of the other beaches in the area. We did have a nice time on this vacation. The Management Co. did make attempts to correct all of the issues when we reported them, but the issues we had made it very inconvenient and was just problems you don’t want to deal with while your on vacation.