This is a decent house. Pristine Properties, the management company, is terrible. My family and I stayed at Salt Cured the week of Christmas. We were really excited since it was the only break we got after a horrific 2020. The place is decorated nicely and the location is good. Unfortunately, we found a few surprises upon arrival that we had to deal with.
There were lights out all over the place in the master suite. The main overhead light in the bedroom was burned out, the light in the toilet was out, and the vanity fixtures had burned out bulbs.
On the deck, the festoon string lights were plugged into a scorched GFCI receptacle that was missing a cover plate and was constantly tripping. In some of the other rooms the maintenance crew had put different color temperature bulbs mixed randomly in the fixtures. Not a show-stopper, but definitely a great way to make a decent place look trashy.
The previous guests left greasy kid hand prints in the middle of the main TV, and there was a nasty spread of food chunks all over the inside of the dishwasher that the cleaning crew obviously missed. After driving six hours that last thing we wanted to do was clean someone’s gross food waste from a dishwasher.
Because it was Christmas week, I didn’t want to raise a stink and try and get someone to the house. We knew the staff was with family and the office was closed. The problems we came across weren’t the end of the world and we didn’t want to let it ruin our trip. I sent Annie at Pristine Properties a short civil email (with pictures), and then we let it go.
We’re not angry because we had to clean out someone’s food garbage and use the restroom in the dark all week. We’re angry because after I sent the initial email and completed two online surveys, nobody from Pristine Properties could be bothered with responding to us. We weren’t looking for a gushing apology or free beach cruisers, we just wanted someone to acknowledge the issues and respond. We didn’t even get an automated email reply. I waited over a week to post this after the holiday with the hope we’d get some correspondence once the office was re-opened. The silence is deafening. We’ll definitely return to Cape San Blas, but we’ll never rent from Pristine Properties again.