Panama City Panama Viejo Hotels

"Nice stay great location and friendly staff"

"During my recent stay, I encountered a very challenging situation with a staff member named Jose from Corporate Stays. Upon arrival, I was informed that my reservation could not be located and that I would need to resubmit payment. I provided my receipt as proof of payment, but I was told the transaction had not processed. To resolve the issue, I immediately contacted Expedia, who confirmed my reservation, resent the confirmation, and spoke directly with the staff on my behalf. Despite this, Jose continued to dispute the validity of my booking and was uncooperative throughout the process. As a result, I had to reach out to Corporate Stays directly to get the matter resolved. This was particularly stressful, as I had just traveled internationally to Panama and was at risk of not having accommodations, despite having a confirmed reservation. Throughout the interaction, Jose’s demeanor was unprofessional and dismissive. He appeared unwilling to consider the documentation and third-party confirmation provided, and the situation was further complicated by inconsistent communication with his team. While Arcadia is a beautiful property and a place I have enjoyed staying at in the past, this experience with the check-in process and staff was disappointing and significantly impacted my arrival. It took several hours to reach a resolution. I hope this feedback is taken into consideration to improve the guest experience moving forward.It feels like they were taking advantage"

"Nice place to stay I always enjoy my stay highly recommended.."

"This is a newly built property with modern loft style rooms. The staff are very friendly. The restaurant on ground level has a nice breakfast included that is made to order and the evening has a great menu. The building is divided between mixed residence and hotel with the pool in the second building (we didn't use). There is also a secure parking garage that is free of charge. The area has a couple of fine restaurants and about 1 km is an Italian market that has fantastic deli, cheese, meat, pasta and wine selections."

"Exelente servicio y ubicación muy cómodo !!"

"Yes"

"The space was nice and cozy.I would definitely recommend for a prefect stay"

"Super good breakfast, great location. Not sure if they gave me a good view."

"The pros - stunning views, wonderful location and great security. The cons-My husband & I took our 3 children (ages 2, 5, & 7) for an 8 day stay. Every room in the apartment (including the main living space) has very large windows that open to the outside (no screen). At 29 stories high & no childproof locks on the windows, this made us very uneasy. The lock/doorknob on the balcony is the same. A curious child could easily climb upon a small table & fall out of the window if opened. The apartment was so dirty that our kids feet were black after the first morning. Maintenance did send someone to clean it again after our first day, but it was not very helpful. I guess there were too many layers of dirt. Even the one roll paper towels provided were filthy. The 2nd bathroom couldn’t be used because the shower head is full of mold. There was mold in other areas of both bathrooms, as well. We easily killed 30 roaches during our stay. Our kids were scared to go into the apartment, so my husband would go in first to kill the roaches before we entered. This was addressed twice, but were told by the maintenance supervisor that they knew they had a roach problem. This should have been disclosed before our stay.The mattress in the master bedroom is more like a hammock & someone had to come fix the tv twice for lack of signal & WiFiThe staff was kind, but the issues were never fully remedied. The pictures make this space look updated and clean. It’s neither. :("