Location was deceiving as it was well out of the way. Although close to the train station, accessing the property was very difficult on foot and with luggage. Unbeknownst to us, there was a rear entrance that was not mentioned but that is also a rather steep flight of stairs. Once taking this path, you feel as though you are walking through a basement. There’s no sign to access the rear entrance and that it leads to the train. This portion also seems completely unused as you can see there’s a racquetball court that’s abandoned. The hotel itself seems like they’re cutting corners on updating and renovating. For example, the room has a kitchen which is blocked by wood panel nailed to the wall, the bathroom has a shower head that is below an average person’s height, the WiFi was intermittent at best. All of this would be understandable if the hotel wasn’t rated as a 4 star renovated property in a great location. All in all, it was overpriced. If we had known, we would have stayed in Lugano.