Paya Ayer Hitam Hotels

"All the staff are courteous and show service excellence. The room I stayed was comfortable, clean and had amenities like a drinking water tap. The safe malfunctioned but the staff came quickly to resolve the issue. A simple upgrade that would be welcomed is to have a few USB points since many devices need charging by USB these days."

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"Room is comfy! Staff are friendly and location is good "

"Overall this is a good hotel, close to shopping mall very convenient, just some old bath towels need to change."

"Definitely beyond our expectations. It was very good. Even though we just needed a place to sleep for a night and transit to Penang, this hotel amazed us in many ways, very spacious. Staff very friendly."

" In need of refurb"

"One of the better hotel in the town"

"First room we were given the beds were unmade and there was still trash in the garbage bin. The bathroom had cockroaches in it and it wasn't given a clean vibe at all. We were then given a different room. However this room was having mold on the walls, as well as a smell of mold. We then left the hotel cancelling our stay, and the manager said if wishing for a refund go through Expedia through which I did, however management decided not to refund the situation and time we had wasted, and instead offered us a complimentary room, which we did not take."

"Very comfortable clean room and friendly staffs."