Cardiff Penmark Castle Hotels

"Family room didn't match the pictures on the website. The bunk bed was incredibly unstable that we couldn't allow our child or anyone else to sleep up there. I can only presume the hotel are upgrading this room at a later time?. Unfortunately wasn't a pleasant stay due to someone having a domestic argument in the corridor and the condition of the walls meant we heard everything in the corridor and the room next door. Room clearly on the hotels to-do list."

"On arrival the reception lady was lovely check in was easy & the hotel looks very nice from the outside. Great first impression but when you get to the second floor can see it’s dated and half going through a refurbishment. When we got to our room it’s very evident it needs an update. Damp and musty smell, the bathroom was really old, wall papered ceilings and still lots of cracks! Lots of old sockets with blank plates but only 1 wall double plug socket to use (did have USB which was good and probably the only modern thing in the room) mattresses were very cheap and springy the bed bounced when you rolled over. The room & all linen was very white & clean. Felt like a big dent under the carpet in the floor next to the bed. We are not people to complain and it was a reasonable price for a family room so we just accepted ‘we get what we pay for’ for the room it served its purpose for us. We visited the restaurant which was very calm and friendly, but unfortunately we did complain although the food looked lovely on arrival off colour scampi, pink chicken and cod which looked like it was from an Aldi box of fish. Worried of food poisoning unfortunately we did send the food back and eat elsewhere. The young lad working front of house was really good and kind with resolving the issue. The staff were amazing and I think with a thorough refurbishment (not cheap cover up) this hotel will be amazing but have low expectations if you’re using while going through the refurbishment. "

"We were in Room One which was clean and laid out well. The staff were all so friendly and so helpful. Breakfast was really good plenty of choice and good quality food. We went out during the day but ate there every night and the food was really good nothing was too much trouble. The price we paid for our three night stay was so reasonable and would definitely stay there again 😊"

"Lovely property in a great location for visiting Cardiff and the surrounding area. Plenty of room for a family of 4 plus a dog. Hosts went out of their way to make sure we had a great stay."

"Clean property with everything you need. Amazing location would recommend and will stay again"

"The caravan was a sanctuary from the hustle and bustle of moving house for a couple of days. It gave us a very comfortable, clean base, which was well equipped and had hidden extras we weren't expecting. Tea, coffee, sugar, toiletries you wouldn't expect in self catering. The beds were comfy and the large fluffy towels appreciated. The view was wonderful looking out over Pebble Beach, Nells Point at Barry and the Bristol Channel each day. The host Nicky was very prompt providing information."

"Spotless accommodation. Friendly owners. Will stay again "

"Place around was convenient but to live apartment carpet was dirty"

"Pluses: good location, quirky property, clean, check in easy, beds really comfy, linen and towels sparkly white Not so good: entrance pretty dire (expected given reviews), could be better equipped (sleeps 6, but only 3 forks, 4 dining chairs, 4 side plates, no chopping board, grill pan etc), bedrooms sparse - really just a hanging rail (no tables, chest of drawers etc despite plenty of room, so no where to put a bag or anything), on a busy riad and quite noisy (especislly given flimsy curtains that dont draw), boiler also really noisy"