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Reviews of Burswood Lodge Apartments

3 out of 5
Burswood Lodge Apartments
1-3 Minora Place, Rivervale, WA

Reviews

6.4
Rating 10 - Excellent. 32 out of 320 reviews" "
Rating 8 - Good. 102 out of 320 reviews" "
Rating 6 - Okay. 103 out of 320 reviews" "
Rating 4 - Poor. 40 out of 320 reviews" "
Rating 2 - Terrible. 43 out of 320 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Room comfort
Not satisfied
During the 15 night stay, there was absolutely no house keeping. No clean towels, no rubbish bin liner replacements, washing up liquid was ridiculously watered down so bought our own as well as toilet paper as the 1 ply supplied was not acceptable. The bed was so old it was very uncomfortable. Overall, would be ok for a night or 2 but not for a long term stay.
Stayed 14 nights in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible condition, mould throughout bathroom, doors falling apart, unable to lock the flyscreen. People banging and carrying all night around the area. Ended up booking elsewhere for the remainder of our trip.
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Heating didn't work, hot water didn't work, couldn't contact reception to advise. When finally did contact someone and changed rooms the igniter on the oven didn't work.
Stayed 18 nights in May 2021

8/10 Good

Ruth

Business traveller
Liked: Cleanliness, room comfort
The reception was very helpfull the apartment it was was very average the location was great
Stayed 1 night in May 2021

4/10 Poor

Darren

Liked: Cleanliness, room comfort
Wouldn't recommend
Firstly, it served where u wanted to stay, close to a doctors surgery, as i work remotely I had to get a medical clearance for work. It was clean. Toilet seat lid was cracked. The water pressure started well, then dropped off. If someone was using the bathroom sink, there was no water at the shower. Early morning there was loud shouting and banging against doors and windows, very unsettling. I wouldn't recommend staying here, but as mentioned, it served its purpose, close to a doctors surgery.
Stayed 3 nights in Apr 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, smelt like old men and cigarettes, parts of the blinds were missing. Vomit at the top of the stairs when we arrived. We ended up moving to stay somewhere else.
Stayed 4 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Friendly and helpful staff who accomodated my last minute request
Stayed 1 night in Dec 2020

2/10 Terrible

Margaret, Wickepin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Wearing: Read the booking in fine print. Have to give 72 hours notice to book in after 2pm. They have to give an access code. I contacted the office at 3pm on the day of arrival. No answer and no reply to my message. I had to book in and pay again at another motel. Terrible service.
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Can be really noisy
Oh my god a couple decided to argue loudly several times during my stay. It was frightening and needs to be monitored more. Others had no consideration of others and spoke loudly on their phones on the landings. No consideration of others. Some people don't seem to understand that they are not at home. This included families with young children.
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Police were called for a disturbance onsite, traffic noise is bad, These are not the fault of the Lodge, but it is very noisy, Good otherwise,
Stayed 2 nights in Aug 2020

2/10 Terrible

dee, western Australia

Travelled with family
Disliked: Cleanliness, amenities
Do not stay here!!!! Half our verticals were missing so has no privacy,very little water pressure, extremely noisy, and had little sleep on our stay and to top it of when we were doing a final check of our room before leaving we found a used needle on top of the kitchen cupboard!!!!! We had kids with us.and had we spotted it earlier wouldnt have continued to stay.there was rubbish outside everywhere.. we complained to front staff but have had no apologies from the manager for the lack of cleaning and dirty needle being left behind!!!!!! NOT HAPPY....
Stayed 3 nights in Jul 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was not clean and it smelled not good at all. It had smoke buts in the aircon the microwave was rusty and had old food stuck to it the fridge was dirty and food on the couch and the fridge made a load sound the room smelt really bad.
Stayed 3 nights in Apr 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 2# Didn't like the cockroaches & bugs running around the walls Roll away bed was discussing stained dirty Shower curtain was moulding
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Nil, was untidy, power points coming off the wall, no matches for stove and list goes on
Stayed 2 nights in Feb 2020

8/10 Good

Nikki, Rockingham

Travelled with partner
The staff were lovely very helpful. Would stay there again.
Stayed 1 night in Feb 2020

4/10 Poor

Kelvin

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
No recommended for this price
Complaint no pest control No AC at bedroom Feel dark during night when all light on High price
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Location, cost and cleanliness all great. Parking is a little hard with a 4WD. Will stay again.
Stayed 1 night in Jan 2020

6/10 Okay

Thet

Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We ended up finding alternate accommodation after arriving to check in we found the building to be run down, felt very unsafe and multiple undesirable people hanging around. Many reports of cockroach infestation and other concerning things were the last straw so we left. Reception closed at 1pm on a saturday so could not talk to staff regarding our concerns. We will not book this accommodation again. Would not recommend at all!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It was reasonably clean and neat, comfy bed and efficient air con. Only major complaint would b that there was not enough crockery. Good location and nice and spacious.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Its clean and tidy office staff are very nice. Tea and coffee are provided The bed is comfortable
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The blinds in the room were damaged and some missing. Because of this the rooms were too light to sleep properly. A review of the room information provided that you would be charge for leaving clean dishes out when you leave.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for easy access to the airport, comfortable but basic rooms / amenities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I liked the location of the property and it was clean and comfortable. I was very disappointed we didn't have any hot water! Because we didn't find this out until later in the evening it was "after hours" and they did nothing about it and didn't return my call.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Arrived to find people fighting out the front and passed out on the ground, people yelling all night
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Old and needs some work, but clean and in good spot.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My gran and mum love the private courtyard. The rooms are spacious and clean and BV the soap smells lovely ☺️ Some extra pillows in the cupboard could be handy for those who sleep with more than one.(luckily my children don't sleep on their pillows haha)
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Air con unit falling off the wall sigaret butts laying around and had a couple of roaches too:/
Stayed 1 night in Oct 2019

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Cheap and convenient to airport but they did not send lock box code for entry to apartment when promised and had to make two phone calls before we got it. Booked in on return from Bali arriving 11.45pm. What happens if they forget next time?
Stayed 1 night in Sep 2019

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient Location for Airport, Big Apartment. Had cigarette smell in room which wasn't great but would stay again but only for overnight stays. Great price.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Hot water supply in the showers need to be improved and the lighting brighter.
Stayed 1 night in Sep 2019

8/10 Good

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price, close to the stadium, clean and quiet, just right for us.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I have stayed at the Burswood lodge a number of times and have been happy but this time I was not. One leg of lounge chair was broken, toilet system was leaking ,tap at sink was also leaking. When wife stepped in for shower she slipped and the rod keeping the curtain up to stop the water coming out of the shower came down it was only stuck up. As we had to leave to catch a plane early I never had a chance to talk to anyone as I have only just got back
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
good value cost wise,easy access and close to the airport.
Stayed 1 night in Aug 2019

6/10 Okay

Andrew

Disliked: Room comfort
Exceptional
It was exceptional
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
What you must be aware of is the owner is only there from 9am to 1pm so if you can nor get there all is easy. Getting your key outside of these hours is very difficult. We ended up going back to airport and staying there as we can not get in and could not contact any one. The apartment is good size, has everything needed and just across the road is a small shopping centre. Around the island and in the opposite direction to the shopping centre is a path to walk beside the river.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Good location and price. Fairly simple rooms but good for stopover
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Cockroachs inside, lots of them. Management said they had been told about them.
Stayed 1 night in Aug 2019

10/10 Excellent

Robin

Liked: Cleanliness, property conditions & facilities, room comfort
Good value
Nice place
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We didn’t stay nothing like it was on WOTIF and we called about the smashed sliding door and they were not prepared to do anything. I would not recommend thus property false advertising and extremely sub standard. Unclean and unmaintained.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
cockroach infested mouldy bathroom security doors that dont lock bathroom basin water stays in basi
Stayed 1 night in Jul 2019