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Reviews of Courtyard Philadelphia Springfield

3 out of 5
Courtyard Philadelphia Springfield
400 West Sproul Road, Springfield, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 174 out of 344 reviews" "
Rating 8 - Good. 104 out of 344 reviews" "
Rating 6 - Okay. 29 out of 344 reviews" "
Rating 4 - Poor. 21 out of 344 reviews" "
Rating 2 - Terrible. 16 out of 344 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Clyde

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. No extra amenities. Pricey breakfast. Never know how much the rates are. Differences between what the website, Expedia, and front desk say.
Stayed 2 nights in Mar 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Their staff cared more about me than Expedia. I had a rough time making it in due to plane delays and my reservation was cancelled, Erica tried getting Expedia to help fix the reservation but expia refused and wanted me to make a new reservation at a higher rate. Erica made sure I was taken care of, Expedia would not.
Stayed 5 nights in Apr 2024

6/10 Okay

Lisa

Travelled with family, Travelled with family and small children, Business traveller
Liked: Amenities, property conditions & facilities
The location was convenient.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Diane

Stayed 1 night in Mar 2024

2/10 Terrible

Thomas P.

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Water pipe burst while on site. Was told the night would be refunded. Still waiting for some semblance of customer service between the hotel which can’t keep up with what they say they will do like call back and Expedia who I’m told has to fund the money and still waiting three months later.
Stayed 3 nights in Nov 2023

2/10 Terrible

Kian Peng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This propery definitely not up to the standard of Marriott. Both hardware and software. Especially the management. They have single layer timber floor on one of their wing. Got waken up when guest above your room walking. Just Walking. The heating system is not functioning in "Winter Time". When we approach the staff, they say they can not get their technician to come in. Don't have "Basic Essential Support". They do agree to change room. However, after a few rooms and hours later, we were back to the same room as None of their remaining rooms has properly functioning heating unit. Don't have stand-alone heating unit too. So have to spend the night in the cold. They do offer extra blankets. Hardly enough for Marriott standard. The wrose is yet to come. The next day when we approached the manager about the situation. She make all kind of excuses and state that this is what they can offer and if we can not accept it we should check out and go somewhere else. Which is fine with us. BUT we already paid for the rooms for the next 3 days so we requested a refund. She said NO NO. So I ask to speak to her superior. She said NO NO again. She said she is the BOSS. Countyard by Marriott ?????
Stayed 4 nights in Jan 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Amenities
Very friendly service. The room was spacious and clean. And the bar/restaurant was great!
Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Liked: Property conditions & facilities
Nice property centrally located!!
Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

XAVIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, could have had an oven to warm up the cookies.
Stayed 2 nights in Dec 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey, GIlbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Jeremy, Fairfield

Liked: Staff & service, property conditions & facilities
Staff was responsive in room change
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Anne

Business traveller
It was fine, but definitely not worth the $330 nightly rate. Minimal fitness room and not even complimentary coffee in the lobby. A good location for our event but does not seem to be such a prime location to justify the cost.
Stayed 1 night in Dec 2023

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Ok stay
Hotel was very clean. However hotels.com says there is a pool but they have no pool. Front desk was not exactly welcoming. The housekeeping were excellent very friendly and helpful. If I had to rate my stay I would say 7
Stayed 2 nights in Oct 2023

8/10 Good

Kyle, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Geri

Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very upsetting. Only breakfast is Starbucks and they kept closing 15-20 min before the hours we were told. Not like a Marriott at all.
Stayed 2 nights in Sep 2023

10/10 Excellent

Coleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay in their lovely, well appointed room.
Stayed 1 night in Sep 2023

10/10 Excellent

Steve

Stayed 1 night in Aug 2023

10/10 Excellent

SHANE

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 1 night in Aug 2023

2/10 Terrible

Keith

Elevator not working , wife can’t climb stairs
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Jun 2023

10/10 Excellent

April V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

william

Stayed 5 nights in Jun 2023

4/10 Poor

Robert

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We were there for three nights and no one cleaned our rooms. No bed made or towels replaced. We survived but for $350 a night I expect better.
Stayed 3 nights in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. AC ran a bit loud. Staff was pleasant and helpful. I'll stay again on next trip to the area.
Stayed 3 nights in May 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in May 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Perfect

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service
Disliked: Amenities
I thought I read that there would be a microwave in my room and there was none. I was forced to buy tea downstairs every day even though I brought my own teabags with me. We have also gotten the same breakfasts for free with other hotels but had to pay for it here.
Stayed 4 nights in Apr 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Considerate Staff
Stayed 3 nights in Apr 2023

10/10 Excellent

Ross, Swarthmore

Stayed 2 nights in Apr 2023

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room, great staff, and quiet setting.
Stayed 1 night in Apr 2023

6/10 Okay

Wanda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful area next to a country club. Lively entertainment and a nice restaurant and bar. Room 214 shower could use some extra attention and the pillows need an upgrade.
Stayed 2 nights in Apr 2023

10/10 Excellent

Virginia

Stayed 1 night in Apr 2023

4/10 Poor

Alycn

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water
Stayed 1 night in Mar 2023

10/10 Excellent

Patrick

Stayed 1 night in Mar 2023

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional, kind staff.
Stayed 1 night in Mar 2023

10/10 Excellent

Laurie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property…quiet, comfortable, pleasant personnel.
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

2/10 Terrible

Ken

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Expensive average
Bed was lumpy and uncomfortable, pillows were all too soft, sheets didn't fit mattress/kept popping off, bathroom shower wasn't very clean inside and out. For the price, expected at least a little more.
Stayed 2 nights in Dec 2022

10/10 Excellent

Richard Holland

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and professional staff. Clean rooms.
Stayed 1 night in Dec 2022