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Reviews of Holiday Inn Express Hotel & Suites King of Prussia, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites King of Prussia, an IHG Hotel
260 N Gulph Rd, King of Prussia, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 375 out of 1000 reviews" "
Rating 8 - Good. 334 out of 1000 reviews" "
Rating 6 - Okay. 166 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price with decent property conditions.
Stayed 1 night in Apr 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility
Stayed 2 nights in Apr 2024
Response from Sheri Finnerty DOS on 29 Apr 2024
Thank you for the outstanding review!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 3 nights in Apr 2024
Response from Sheri Finnerty DOS on 22 Apr 2024
Thank you for letting us know about your stay and the outstanding score.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, amenities
It was unique in the aspect that the hotel location was in such an upscale area. I was very disappointed in the breakfast that was served. There was no meat on the bar. Just bread pastries and eggs. There was cold cereal served in very small bowls and apples for the fruit. I have stayed in many Holiday Inn but this one had the worst breakfast . I was like a continental breakfast. I was very disappointed.
Stayed 1 night in Apr 2024
Response from Sheri Finnerty DOS on 25 Apr 2024
Thank you for the outstanding review. I will make it a priority to discuss with our team the breakfast concerns you mentioned.We hope you will consider staying with us again soon.

10/10 Excellent

Marion, sewell

Stayed 1 night in Apr 2024
Response from Sheri Finnerty DOS on 25 Apr 2024
Thank you for the outstanding rating!

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Sheri Finnerty DOS on 25 Apr 2024
Thank you for the outstanding review!

2/10 Terrible

Xiaowei

Disliked: Staff & service
The front desk receptionist Bruce , bad manner ! No trained
Stayed 1 night in Mar 2024

6/10 Okay

Archie

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was very noisy and did not feel sparkling clean. Breakfast was nice.
Stayed 1 night in Mar 2024

4/10 Poor

Paulina

Liked: Staff & service
Disliked: Cleanliness, amenities
Overal, this place was ok. The bathrooms were dirty and some of the other rooms appeared to be dirty as well. I also caught a sore throat most likey due to the conditions of the room. The breakfast was pretty good though. The staff was nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Joni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised how clean it was.
Stayed 1 night in Mar 2024

4/10 Poor

Matt

Travelled with family
Disliked: Amenities, property conditions & facilities
Overall just not worth it. Breakfast was sub par. Each morning items not available. Entire hotel had nasty smell. Rooms space was small. Bathroom small and dirty shower surrounding.
Stayed 3 nights in Mar 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay
Stayed 4 nights in Mar 2024

8/10 Good

Lovette

Liked: Cleanliness, staff & service, property conditions & facilities
One night stay..no problems.
Stayed 1 night in Mar 2024

6/10 Okay

Mimoza

Stayed 2 nights in Mar 2024
Response from Sheri Finnerty DOS on 26 Apr 2024
Thank you for taking time to give us a review. We hope you had an excellent stay.

6/10 Okay

Angela

Travelled with family
Beds hard, but thats normal for hotels. There was a faint beeping all night. We were unable to find the source. Walls very thin. Would be woken up by doors opening or closing, could hear when people nextdoor were in the bathroom. Trash was being collected early am which also woke us up.
Stayed 1 night in Mar 2024

10/10 Excellent

Kha

Everything
Stayed 1 night in Feb 2024

10/10 Excellent

Alan

Stayed 1 night in Jan 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awsome
front desk very curtious and helpful it was a joy to meet him
Stayed 1 night in Jan 2024

10/10 Excellent

robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this location were exceptional. Very professional and friendly with back and forth banter.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is great the cleanliness and the staff are friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and bright. Plenty of outlets and lights. Balcony a plus for my daughter. Loved our stay. Breakfast was delicious and hot.
Stayed 1 night in Jan 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lesson Learned - Never Again
Problems with front desk and staff. A mistake was made at check-in. Staff made me feel like it was my fault. Had to keep checking if it was fixed and they said it was. Came back to our room after funeral and could not get in our room. Back to the front desk. Said I must not have used my card right. They reprogrammed.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ahmed

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service for thr price
Stayed 1 night in Jan 2024

8/10 Good

paul

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Andy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Samara

Disliked: Staff & service
Completely unacceptable service and treatment. The service manager told me to act with "cultural intelligence" and was completely disrespectful.
Stayed 1 night in Jan 2024

4/10 Poor

Elizabeth

Stayed 1 night in Jan 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff awsome very helpful
Stayed 1 night in Jan 2024

4/10 Poor

Margaret

Disliked: Staff & service
The representative was not pleasant, did not smile or offer me any welcome. I checked in just before midnight so I could sleep and wake early to go to work. My room had no heat and was blowing cold air. I called the front desk and the phone was crappy and had a lot of static. The representative hung up the phone on me. I called back and had to go down after I got settled to get another room. As a result, I didn’t go to sleep until after one o’clock. The new room was much better though. The attitude of the representative was very inconsiderate and I didn’t feel valued to be there. The room should have been checked to make sure everything was working before it was assigned to any client.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Johnny

Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
game and shop
Staff was friendly, room did smell like weed upon arrival but seemed to be better when we got back from the game. Great hotel for the cost. Location was great as well.
Stayed 1 night in Jan 2024

2/10 Terrible

Tikerria

Stayed 1 night in Jan 2024

10/10 Excellent

Boris, Palm Coast

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

linjie

Stayed 1 night in Dec 2023

6/10 Okay

Ashutosh

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend.
The staff was very welcoming and helpful. The bathroom is a little tight. The beds & pillows were very comfortable and the room was clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Elisa

Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Dec 2023
Thank you for your feedback

8/10 Good

Ayrica

Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Dec 2023
Thank you for your feedback

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beds are hard and uncomfortable
Stayed 1 night in Dec 2023
Response from Front Desk on 24 Dec 2023
Thank you for your feedback

10/10 Excellent

Brian T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place clean. A little old school but I like it. For instance you get a balcony which newer hotels rarely have. You can walk to the mall it’s right there. Updated where it matters.
Stayed 1 night in Dec 2023
Response from Front Desk on 24 Dec 2023
Thank you for your feed back

2/10 Terrible

Chang

Stayed 1 night in Dec 2023

10/10 Excellent

Christian

Travelled with partner
Liked: Amenities
Stayed 1 night in Oct 2023
Response from Front Desk on 19 Dec 2023
Thank you for your feedback

10/10 Excellent

Amanda, Stoystown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Easy parking. Clean.
Stayed 1 night in Dec 2023
Response from Front Desk on 19 Dec 2023
Thank you for your feedback

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Dec 2023
Response from Front Desk on 19 Dec 2023
Thank you so much for your feedback.

6/10 Okay

Valerie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Front Desk on 19 Dec 2023
Thank you for your feedback.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Adrian at front desk was very helpful and professional.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 9 Dec 2023
Thank you for your feedback

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and place to stay
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 9 Dec 2023
Thank you for your feedback

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Dec 2023
Thank you for your feedback

10/10 Excellent

Tyrone

Travelled with family
Liked: Cleanliness, amenities
Very friendly and clean
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Dec 2023
Thank you for your feedback.