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6/10 Okay
Amelia
Travelled with partner
22 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
My room wasn't what it was on the picture with the hot tub it was a small room with annoying Neighbors And A Running Toilet that wouldn't stop water wasn't hot enough it was more cold then hot everything wasn't what was sent to me false advertisement They Said Expedia put the False Picture up there It wasn't Knights Inn Hotel that's why I texting you I'm not Understanding what is going on Why I didn't Get the room that was advertised I have a picture I snap shot it please explain something to me
Amelia
Stayed 2 nights in Apr 2024
Response from FRONT DESK on 22 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. whenever you are making reservations you have to scroll down and you have to check the description of that room type. We are sorry you did not get the specific room you are looking for.
There was a spider on our pillow noticed it as soon as we came in theres now a small blood smear from where I had to kill it and also this property has roaches we killed one about an hour into our check in we paid a decent amount and was not comfortable at all to stay the full night we booked out of there at 4am we were exhausted and choose to drive home chayotes for hours instead of being able to get sleep because of the environment. The room was a deluxe and it was in terrible condition knobs are broken off the jet tub shower runs hot and cold spontaneously do not recommend unless you desperately need a hotel and even then no
Kaylee
Stayed 1 night in Apr 2024
Response from FRONT DESK on 21 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. But none of the issues we got notified at front desk at the time of stay.Thanks for letting us know.!
6/10 Okay
Alex
21 Apr 2024
Disliked: Staff & service
I asked the m to fix the tv and they did it.
Alex
Stayed 1 night in Apr 2024
Response from FRONT DESK on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!
2/10 Terrible
Katheryn
Travelled with family and small children
15 Apr 2024
Disliked: Property conditions & facilities
Do not stay here! This place is terribly disgusting! There were cockroaches in both beds, mouse droppings on the floor and on the shelves near the microwave. The room was dusty! There were what appeared to be blood stains in the tub. The rooms that were showed to us reaked of cigarette smoke. There was hair all over the bedding and in the bathroom. The bedding was full of holes from what I assumed were from cigarette burns. The whole property was in destitute. Our daughter from being in the room for less than two minutes instantly suffered from a severe coughing spell. There was also a number of nefarious looking characters loitering and smoking in the parking lot outside of the rooms. This place was so gross I believe even a street hooker would be ofended by the premises. On a serious note though do not stay here!
Katheryn
Stayed 1 night in Apr 2024
Response from FRONT DESK on 15 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.!
Very good checkin. Easy quick and simple. Room service and quiet area.
Terrance
Stayed 4 nights in Apr 2024
Response from FRONT DESK on 10 Apr 2024
Thanks for staying with us. We appreciate your feedback!
2/10 Terrible
Pedro
Travelled with family and small children, Business traveller
5 Apr 2024
Had to book an emergency stay due to family issues. The place is horrible. Booked a non smoking room with two beds. It smelled like smoke. The beds were very uncomfortable. Hair was literally everywhere. Bathroom was disgusting. Not what you expected. Refrigerator was disgusting, lopsided, and was leaking water. Not worth the amount you pay. Definitely would not recommend nor would we ever return. Just disgusting!
Pedro
Stayed 3 nights in Mar 2024
Response from FRONT DESK on 5 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.!
I stay often and occasionally things come up or I need assistance and they have never said no to any request they're wonderful people and for the money you just can't beat it
john
Stayed 1 night in Mar 2024
Response from FRONT DESK on 14 Mar 2024
Thanks for staying with us. we appreciate your feedback
I am very upset the tub was dirty there was bugs in the room had to keep killing them there was no other place for me to go near there I was commin from out town bed sheets had something on it
I have pictures of the bugs no one came to clean the room the people upstairs from me was was stomping and vacuuming I am just so overwhelmed and frustrated my vacation was ruined due to this I didn’t enjoy my stay at all
leah
Stayed 2 nights in Feb 2024
Response from FRONT DESK on 18 Feb 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.!
While I'm came to this place tired and was freezing, this guy on the front desk put me in a smoking room, when I called him to change it he refused stupidly and left me suffering all the night of the bad and offensive smell, although this rate was a bit expensive than usual. I don't recommend staying in this place.
Karim
Stayed 1 night in Feb 2024
Response from FRONT DESK on 6 Feb 2024
Sorry, you are not happy with your stay. Give us one more chance to make you happy. Sorry again for the inconvenience.
The room was dim lights didn’t work bathroom was broken down cigarette holes in the bedspread I asked for non-smoking you could smell nicotine all over. I had to ask for another key because the key would not work after the first time opening the door, and the heat was not working as well. The closet was a makeshift closet made into the Room, the curtains were dirty and the carpet was filthy.
Latinya
Stayed 2 nights in Dec 2023
Response from FRONT DESK on 19 Jan 2024
We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know.!
I should’ve known better, when I decided to stay at an Inn, and not a Hotel.
This is the most foul place I’ve ever stayed. Burnt cigarette hole in the bed’s comforter. Numerous cigarette burns on the edge of the bathtub. The bath towels and washcloths look like and feel like they came directly from a thrift store. The toilet paper is extraordinarily thin. The toilet seat pops off.
Oh wait.. hey there, little fella. (I’m speaking to a bug crawling on the wall next to me.)
I won’t be returning.
Tom
Stayed 1 night in Dec 2023
Response from FRONT DESK on 6 Dec 2023
We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know.!