Breakfast, lunch, dinner served; American cuisine

Reviews of Philadelphia Airport Marriott

3.5 out of 5
Philadelphia Airport Marriott
1 Arrivals Rd, Philadelphia, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 648 out of 1002 reviews" "
Rating 8 - Good. 197 out of 1002 reviews" "
Rating 6 - Okay. 66 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 49 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our TV IN RM 420 did not work. Sent up another remote but that was not the problem. At night and was getting late to call again
Stayed 1 night in May 2024
Response from Sr. Property Coordinator on 24 May 2024
Dear James, Thank you for bringing this to our attention. We apologize for the inconvenience and frustration caused by the television in your room, especially late at night. We will ensure our maintenance team addresses this issue promptly. Your comfort is important to us, and we appreciate your understanding. We hope to provide a seamless experience for you on your next stay.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Chan Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location of being attached to the airport. The staffs are very friendly and kind. Many choices of dining by going to the airport food court. Also the public transportation is connected to anywhere in the areas.
Stayed 1 night in May 2024
Response from Sr. Property Coordinator on 21 May 2024
Dear Chan Hong, Thank you for your wonderful feedback on the Philadelphia Airport Marriott! We are delighted to hear that our proximity to the airport was convenient for you and that our team members provided exceptional service. It's also great to know that you enjoyed dining with us and appreciated the variety of menu offerings. We are also pleased that you found it easy to access public transportation from our location. We look forward to welcoming you back for another enjoyable stay in the future.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for airport hotel.
Stayed 1 night in May 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient when flying early out of phila.
Stayed 1 night in May 2024
Response from Sr. Property Coordinator on 16 May 2024
Dear Jeffrey, Thank you for the excellent review of your stay at Philadelphia Airport Marriott. We appreciate you pointing out our convenient location. Our airport hotel makes it easy for our guests to visit downtown Philadelphia's historic landmarks, famous attractions, and lively ballparks! We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience.Melody MotleySr. Property Coordinator

10/10 Excellent

John, Holladay

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for early flight sleep over.
Stayed 1 night in May 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice, super clean, and conveniently adjacent to the airport.
Stayed 1 night in May 2024
Response from Sr. Property Coordinator on 14 May 2024
Dear Andrea, Thank you for choosing Philadelphia Airport Marriott and for your generous comments. We are pleased to know that our airport location was perfect for your needs during your recent stay. We are also glad that you enjoyed our fresh and comfortable accommodations. Thank you again, and we look forward to welcoming you back soon.Melody MotleySr. Property Coordinator

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient, clean with friendly staff! Didn’t like that the coffee machine in the room did not work!
Stayed 1 night in May 2024
Response from Sr. Property Coordinator on 14 May 2024
Dear Dawn, Thank you for being our guest at Philadelphia Airport Marriott and for your kind feedback. We are pleased to know that your overall stay was satisfying and that you loved our proximity to the airport. We are also glad that you enjoyed our refreshing accommodations, but we regret your disappointment with the coffee machine. We will share your comments with the appropriate departments to ensure this is resolved. We appreciate your patience and hope you will give us another chance to provide you with the flawless hospitlaity we are known for.Melody MotleySr. Property Coordinator

10/10 Excellent

bm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Angela, Wilkes Barre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always a safe place with clean rooms. That said there were nonroom darkening curtains, the bathroom vent was inoperative and the hair dryer was old. Gross and cracked. The bed, bedding and other furnishings were good.
Stayed 1 night in May 2024

8/10 Good

Ellen Marie, Reunion

Business traveller
Liked: Cleanliness
Rooms were standard.
Stayed 1 night in May 2024
Response from Sr. Property Coordinator on 7 May 2024
Dear Mr. Maire, Thank you for your kind words about our hotel; we are delighted you had an excellent stay. We are exceptionally glad your room provided the comfort you deserve and that you enjoyed our accommodations. Thank you for recommending Philadelphia Airport Marriott to future guests, and we look forward to welcoming you again soon.Melody Motley,Sr. Property Coordinator

6/10 Okay

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Dated property but attached to airport but convenient.
Stayed 1 night in May 2024
Response from Sr. Property Coordinator on 6 May 2024
Dear Sherri, Thank you for staying with us and for your review. We are glad you enjoyed our convenient location, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. It would be our pleasure to welcome you back soon. Melody MotleySr. Property Coordinator

10/10 Excellent

Doris

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic as was the hotel itself! Thank you
Stayed 1 night in May 2024

10/10 Excellent

Caleb

Stayed 1 night in May 2024
Response from Sr. Property Coordinator on 5 May 2024
Dear Caleb, Thank you for rating your stay at Philadelphia Airport Marriott. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Melody Motley,Sr. Property Coordinator

8/10 Good

P.

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was super easy! Competent staff and very friendly!
Stayed 1 night in May 2024

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is attached to the airport, which makes it easy for early morning flights. Just give yourself lots of extra time if you are parking your vehicle at the hotel while traveling & be prepared to pay for the convenience of parking at the airport.
Stayed 1 night in Apr 2024
Response from Sr. Property Coordinator on 1 May 2024
Dear Julie, Thank you for the great review of your recent stay at the Philadelphia Airport Marriott. We are thrilled our walkway connection to PHL Airport Terminal B was perfect for your plans. We appreciate your business and hope you will come back and stay with us again soon.Melody MotleySr. Property Coordinator

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for flying out of Philly!
Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on 28 Apr 2024
Dear Janet, Thank you for the review of your stay at the Philadelphia Airport Marriott. We are glad you enjoyed our convenient airport location. We look forward to welcoming you again soon.Melody MotleySr. Property Coordinator

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Juan, Tampa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport area is comfortable for flying out but not much more else
Stayed 1 night in Apr 2024

6/10 Okay

George

Business traveller
Disliked: Property conditions & facilities
Bathroom very outdated.
Stayed 1 night in Apr 2024
Response from Sr. Property Coordinator on 23 Apr 2024
Dear George, Thank you for the review and for choosing our hotel. We are sorry you felt our bathrooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We hope you will give us a second chance to make a better impression.Melody MotleySr. Property Coordinator

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an airport!
Stayed 1 night in Apr 2024
Response from Sr. Property Coordinator on 22 Apr 2024
Dear Anthony, Thank you for the review of your recent stay at the Philadelphia Airport Marriott. We are thrilled our walkway connection to PHL Airport Terminal B was perfect for your plans. It was a pleasure having you, and we look forward to welcoming you back to the area.Melody MotleySr. Property Coordinator

10/10 Excellent

Henry, Bouler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a mess but other than that it was a real good stay. And staff helped me out with the parking difficulties so 10/10 for them.
Stayed 6 nights in Apr 2024
Response from Sr. Property Coordinator on 20 Apr 2024
Dear Tyler, Thank you for your review regarding your stay at the Philadelphia Airport Marriott. It is a pleasure to know you enjoyed your overall stay. However, we apologize for any parking inconveniences you encountered and we appreciate you allowing us to resolve this to your satisfaction. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Philadelphia.Melody MotleySr. Property Coordinator

10/10 Excellent

Ian, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About as perfect as an onsite, airport hotel can be. Great staff! Super welcoming and always with a smile. The gym is well appointed and super clean with modern equipment. Starbucks. A full service restaurant and bar with above average options. Great cocktails and waitstaff. The rooms are clean and updated.
Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on 18 Apr 2024
Dear Ian, Thank you for your review regarding your stay at the Philadelphia Airport Marriott. It is a pleasure to know you enjoyed our excellent fitness center and the courteous service provided by our associates. We also appreciate you mentioning our in-house restaurants and spotless accommodations. We look forward to welcoming you back on your next visit to Philadelphia.Melody MotleySr. Property Coordinator

10/10 Excellent

Brayan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location but call for shuttle
Stayed 1 night in Apr 2024

10/10 Excellent

Alex Meier

Stayed 1 night in Apr 2024
Response from Sr. Property Coordinator on 4 May 2024
Dear Mr. Meier, Thank you for the outstanding rating! We are delighted that from check-in through check-out, we were able to provide you with a great stay at Philadelphia Airport Marriott. We look forward to your return and wish you all the best with your future travels.Melody Motley,Sr. Property Coordinator

8/10 Good

Shikhar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sr. Property Coordinator on 19 Apr 2024
Dear Shikhar, Thank you for your kind rating. We are glad you had such a positive experience during your time at the Philadelphia Airport Marriott, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Melody MotleySr. Property Coordinator

10/10 Excellent

Mehmet Mican

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Apr 2024
Response from Sr. Property Coordinator on 13 Apr 2024
Dear Mr. Mican, Thank you for your kind words regarding your recent stay at Philadelphia Airport Marriott. Maintaining a clean and welcoming environment for our guests is a top priority for us, and we are delighted that it contributed to your positive experience. We are thrilled to hear that you appreciated the cleanliness throughout our hotel during your stay. It was a pleasure to have you as our guest, and we hope to welcome you back for another wonderful stay in the future.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Antonious

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at the Marriott. The room was nice, comfy and clean. The staff was so accommodating and helpful with anything. The location is convenient if you need to attend any sports events or concerts. The stadiums and arena are only a 15 min drive away. It's also a short drive to Central Philadelphia with minimal traffic during most parts of the day. Thank you team Marriott Philadelphia Airport.
Stayed 5 nights in Apr 2024
Response from GENERAL MANAGER on 11 Apr 2024
Dear Jeffrey, Thank you for choosing Philadelphia Airport Marriott and for the kind review. Our convenient airport location near downtown provides our guests with an effortless way to enjoy Philadelphia's top attractions. We appreciate you mentioning our attentive associates and well-appointed accommodations. It was our pleasure accommodating you, and we look forward to your return.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and I appreciate them accommodating my stay after there was a mix up through Expedia where I originally thought I would be at a different hotel. Thank you Airport Marriott Philadelphia Airport !
Stayed 3 nights in Apr 2024

10/10 Excellent

Beulah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sr. Property Coordinator on 10 Apr 2024
Dear Beulah, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Philadelphia Airport Marriott.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Benny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodations, restaurant very good for dinner and breakfast. Wait staff very friendly. Only downside was expensive parking for our oversized SUV.
Stayed 1 night in Apr 2024
Response from Sr. Property Coordinator on 8 Apr 2024
Dear Benny, Thank you for choosing to stay at Philadelphia Airport Marriott and sharing your experience. We are thrilled to know you were pleased with our comfortable accommodations, courteous associates, and excellent on-site restaurant. However, we regret your disappointment with our parking charges. Our fees are listed on our website, and we apologize if this was not adequately communicated to you. Thank you again for your feedback, and we look forward to your return visit.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This experience at this hotel has been amazing! From the moment we walked in they greeted us and welcomed us. We came from Colorado and the hospitality was beyond amazing! We came for a huge event WRESTLEMANIA, we came early and our hotel wasn’t ready which is understandable because it’s a very busy weekend but they offered to hold our luggage and reassure us that our room will be ready when we came back from the event. We arrived back from the event late and they got in checked in fast! They were friendly and the guest agent Michelle was friendly and beyond nice. Hotels are amazingly clean, beds are super comfortable and the water got hot quickly! This hotel experience was amazing! Thank you to the staff
Stayed 1 night in Apr 2024

2/10 Terrible

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was fine. Food gave my son food poisoning. Don't eat the turkey.
Stayed 1 night in Apr 2024
Response from Sr. Property Coordinator on 6 Apr 2024
Dear David, Thank you for taking the time to share your review. We first want to say that we hope your son is feeling better. Thank you again for bringing these concerns to our attention. We have had no additional reports of illness related to our dining venues. All food services are properly stored and prepared in a sanitized area; however, we will share your remarks appropriately as we take these types of comments seriously. We are grateful for your patience, and we wish you all the best.Melody Motley,Sr. Property Coordinator

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to walk indoors from the airport, and also has an excellent shuttle service. Good restaurant on-site with room service.
Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on 2 Apr 2024
Dear Stephen, Thank you for choosing to stay at Philadelphia Airport Marriott and sharing your experience. We are delighted to know you were pleased with our ideal location, convenient shuttle service, and excellent on-site restaurant with fantastic room service. It was a pleasure to host you, and we look forward to welcoming you back soon. Melody Motley,Sr. Property Coordinator

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can walk from the airport inside to the hotel. It's long, but doable. They also provide a van shuttle service, which is great. Across the street from all car rental companies. Good restaurant with room service.
Stayed 1 night in Mar 2024

10/10 Excellent

Vanessa, Rochester

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff is so friendly very nice and clean facility convenient and has a shuttle available
Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on 1 Apr 2024
Dear Vanessa, Thank you for your review regarding your stay at the Philadelphia Airport Marriott. It is a pleasure to know that our courteous associates made an excellent impression. We also appreciate your mentioning how our clean property and convenient shuttle service enhanced your time with us. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Philadelphia.Melody MotleySr. Property Coordinator

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient location, front desk staff and shuttle driver were amazing. A bit pricey though, but overall positive experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Directly next to airport. Amazing staff and food. Very clean
Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on 18 Mar 2024
Dear Jamie, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations with our clean facilities and dedicated associates. We are also thrilled to read that you were able to enjoy our delicious onsite dining and that our location close to the airport was perfect for your travel plans. It was our pleasure accommodating you, and we hope you will make Philadelphia Airport Marriott your home away from home whenever your travels bring you to our city. We look forward to your next visit.Melody MotleySr. Property Coordinator

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport. Check in staff and bartender were very friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on 17 Mar 2024
Dear Mike, Thank you for the wonderful rating for Philadelphia Airport Marriott. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Melody MotleySr. Property Coordinator

10/10 Excellent

Ian, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chris and the staff are great!
Stayed 1 night in Mar 2024

8/10 Good

Anthony, Ocean Pines

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on 14 Mar 2024
Dear Anthony, Thank you for choosing Philadelphia Airport Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Melody Motley,Sr. Property Coordinator

10/10 Excellent

christianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chris the agent at check in was very professional courteous and helpful. Makes such a difference when check in is smooth. Thanks
Stayed 1 night in Mar 2024

10/10 Excellent

Jill L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff
Stayed 1 night in Mar 2024
Response from Director of Operations on 11 Mar 2024
Dear Jill, Thank you for the great review of Renaissance Boston Waterfront Hotel. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our devoted staff. Thank you again; we look forward to welcoming you back soon.David ReddickDirector of Operations

10/10 Excellent

KC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sr. Property Coordinator on 11 Mar 2024
Dear Guest, Thank you for the wonderful rating for Philadelphia Airport Marriott. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Melody MotleySr. Property Coordinator