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关于凤凰城 - 钱德勒驻桥套房公寓酒店 - IHG 旗下酒店的点评

3 out of 5
凤凰城 - 钱德勒驻桥套房公寓酒店 - IHG 旗下酒店
3990 W Chandler Blvd, Chandler, AZ

点评

8.8

超赞

10 分 - 超赞。395 条好评，共有 599 条点评" "
8 分 - 还可以。121 条好评，共有 599 条点评" "
6 分 - 一般。34 条好评，共有 599 条点评" "
4 分 - 很差。17 条好评，共有 599 条点评" "
2 分 - 糟糕。32 条好评，共有 599 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

9.0/10

服务设施

9.2/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Kimberly，Lumberton

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great
2024 年 5 月入住 1 晚
Genesis 于 2024年05月7日 的回复
Dear valued guest,Thank you for taking the time to write a review regarding your recent stay with us. Your kind words bring me joy. We hope we get to see you again the next time you're in town for another great stay. See you soon!Sincerely,Genesis GonzalezAssistant General ManagerStaybridge Suites Phoenix-Chandler

10/10 超赞

Jesus

与家人及幼儿出行, 与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My wife and kids loved it here.
2024 年 5 月入住 2 晚
Genesis 于 2024年05月7日 的回复
Dear valued guest,Thank you for taking the time to write a review regarding your recent stay with us. Your kind words bring me joy. I'll make sure to pass on your comments to the team. We hope we get to see you again the next time you're in town for another great stay. See you soon!Sincerely,Genesis GonzalezAssistant General ManagerStaybridge Suites Phoenix-Chandler

10/10 超赞

James

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is new and clean, affordable, great staff! The breakfast was decent and they had a cocktail hour!!!
2024 年 4 月入住 2 晚
Genesis 于 2024年05月7日 的回复
Dear James, Thank you for taking the time to write a review regarding your recent stay with us. Your kind words bring me joy. We hope we get to see you again the next time you're in town for another great stay. See you soon!Sincerely,Genesis GonzalezAssistant General ManagerStaybridge Suites Phoenix-Chandler

10/10 超赞

Brian

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay
2024 年 4 月入住 4 晚
Genesis 于 2024年05月7日 的回复
Dear valued guest, Thank you for taking the time to write a review. We hope to see you the next time you're in town for another great stay! Sincerely, Genesis GonzalezAssistant General Manager Staybridge Suites Phoenix - Chandler

10/10 超赞

Shelly

与家人出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Elevator was broke for 24 hours, but they had a second one that we were able to use. Other than that, the stay was great!
2024 年 1 月入住 2 晚
Genesis 于 2024年05月7日 的回复
Dear valued guest, Thank you for taking the time to write a review. We have fixed our elevator since your stay. We hope to see you the next time you're in town for another great stay! Sincerely, Genesis GonzalezAssistant General Manager Staybridge Suites Phoenix - Chandler

8/10 还可以

Misagh

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a great area and place.
2024 年 4 月入住 1 晚
Genesis 于 2024年05月7日 的回复
Dear valued guest, Thank you for taking the time to write a review. We hope to see you the next time you're in town for another great stay! Sincerely, Genesis GonzalezAssistant General Manager Staybridge Suites Phoenix - Chandler

6/10 一般

Rosa

与配偶出行
满意：员工和服务，清洁度
Great people, okay place. Not located in a great area. I'd rate it a 5 only because the hospitality & welcoming was nice. Probably would not stay there again.
2024 年 4 月入住 2 晚
Genesis 于 2024年04月13日 的回复
Thank you Rosa for the feedback!

4/10 很差

Lijun

与家人出行
不满意：员工和服务
They have hot water available for my two nights and no one explained to us.
2024 年 4 月入住 2 晚
Genesis 于 2024年04月8日 的回复
Thank you for the feedback. Our water is up and running. We hope we get the opportunity to accommodate you the next time you're in town.

4/10 很差

Scott

与家人及幼儿出行
满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
Unfortunately the water heater isn't working so there's no hot water.
2024 年 3 月入住 1 晚
Genesis G. 于 2024年04月1日 的回复
Dear valued customer,We sincerely apologize for the inconvenience this caused you. Although it was an issue that was out of our control, we always try our best to keep our guests happy. We hope we get to see you the next time you're in town, to provide you a much better stay. Sincerely,Genesis G.

10/10 超赞

Lonnie

满意：清洁度、员工和服务、住宿条件和设施
Perfect
2024 年 3 月入住 1 晚
Genesis 于 2024年03月26日 的回复
Hi Lonnie, Thank you for the fantastic feedback! We hope to see you again the next time you're in town. Genesis G.Assistant General Manager

8/10 还可以

Eric，Chicago

满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
Everything about this hotel is excellent except for one big thing. The bathroom in my room had multiple patches of mold on the ceiling above the shower.
2024 年 2 月入住 3 晚
Genesis 于 2024年03月26日 的回复
Hello Eric, Thank you for the great feedback! I'll go ahead and pass your comments on to the team. We hope to see you the next time you're in town.

8/10 还可以

Kathleen

与家人出行
满意：清洁度、员工和服务、客房舒适度
2024 年 2 月入住 1 晚
Genesis 于 2024年03月26日 的回复
Hello Kathleen, Thank you for taking the time to provide feedback. We hope to see you the next time you are in town. Genesis G.

10/10 超赞

Brian

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved the rooms and the kitchen area. The rooms were clean, well maintained and comfortable. The staff was very welcoming.
2024 年 1 月入住 2 晚
Genesis 于 2024年03月26日 的回复
Hello Brian,Thank you for the fantastic review. We love to hear that our hotel was well maintained and comfortable. We hope to see you the next time you're in town!Genesis G.Assistant General Manager

10/10 超赞

Brent

2024 年 1 月入住 2 晚
Genesis 于 2024年03月26日 的回复
Hi Brent,Thank you for the review. We hope to see you again soon!

6/10 一般

Erdong

Free breakfast, Monday to Wednesday social time with light drink
2024 年 1 月入住 7 晚
Genesis 于 2024年03月26日 的回复
Hi Erdong,Thank you for the feedback. We hope to see you the next time you're in town!Genesis G.

10/10 超赞

SEUNGYUN

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
성수기라 비용이 좀 높았지만 나쁘지 않았음
2024 年 1 月入住 13 晚

8/10 还可以

Christine

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 4 晚

10/10 超赞

Lisa

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff
2024 年 1 月入住 1 晚

8/10 还可以

Theodore

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

8/10 还可以

Marcy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is pretty good in all area's. The food and beverage is great, the rooms are great, the bed and couch will do, just not super comfy. The staff is great. The area is nice, seemed safe. They offer social nights Monday through Weds, pretty convenient with beer, wine and appetizers. Smelled some weed smoke here and there, but some customers are just rude for not following no smoking rules. Not a whole lot you can do about that. Other than that, I would definitely come back to this hotel!!!
2024 年 1 月入住 3 晚

10/10 超赞

Kelly

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

2/10 糟糕

crystal

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Old Blood Stained beds
Run down, dirty, and slow service
2024 年 1 月入住 1 晚

10/10 超赞

Aaliyah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
10/10 Stay
This hotel is great! The rooms are beautiful and the breakfast is amazing!!
2024 年 1 月入住 2 晚

6/10 一般

Hugo

2024 年 1 月入住 1 晚

10/10 超赞

John

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Staybridge properties always deliver a great consistent experience.
2024 年 1 月入住 1 晚

10/10 超赞

thomas

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My relatives live close so I use the Staybridge twice a year. I have not been disappointed yet. Alway nice clean and friendly. .
2023 年 12 月入住 3 晚

10/10 超赞

McKenna

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We loved our stay!
2023 年 12 月入住 3 晚

8/10 还可以

Jared

2023 年 12 月入住 1 晚

10/10 超赞

Anna

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
They really take care of all your needs.
2023 年 12 月入住 4 晚

10/10 超赞

Seth

满意：清洁度、员工和服务、住宿条件和设施

10/10 超赞

Jimmie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

4/10 很差

Kane

与家人出行
满意：客房舒适度，住宿条件和设施
不满意：员工和服务
2023 年 11 月入住 1 晚

10/10 超赞

Betsy

2023 年 11 月入住 2 晚

10/10 超赞

Dianne

满意：清洁度、员工和服务、住宿条件和设施
Staff was friendly
2023 年 11 月入住 3 晚

10/10 超赞

Dianne

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Always great here. Everything we need!
2023 年 11 月入住 1 晚

10/10 超赞

Denise

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was an amazing experience. I did not know ypu could check out on your mobile device, rather than go to the front desk. The employees were friendly and Welcoming, made me feel comfortable to stay there and safe.
2023 年 10 月入住 1 晚

2/10 糟糕

Carine

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 4 晚

10/10 超赞

JASMINE

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very clean and helpful staff i recommend this location my favorite spot to come too and great breakfast 😍
2023 年 10 月入住 3 晚

8/10 还可以

Marjorie

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚

8/10 还可以

Virgil

满意：住宿条件和设施，清洁度
Arrived at 10:30pm to check in and had to wait 10 minutes because front desk was sleep
2023 年 7 月入住 1 晚
Alfredo Sierra 于 2023年08月1日 的回复
Dear Virgil,Thank you greatly for staying with us. We are sorry you had to wait for check in, from time to time our agents need to assist other customers within the building especially later in the evening. I will be sure to look into your comment. I hope the rest of your stay was enjoyable. Best Regards,Alfredo Sierra General Manager

10/10 超赞

Monique

2023 年 7 月入住 1 晚

10/10 超赞

Jose

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚
Alfredo Sierra 于 2023年08月1日 的回复
Dear Jose,Thank you greatly for staying with us and you perfect 5 star feedback. Please come visit us soon.Best Regards,Alfredo Sierra General Manager

10/10 超赞

Daniel

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
This property was very well taken care of! Staff was very courteous and attentive! Rooms are very spaciousand great for families!
2023 年 7 月入住 1 晚
Alfredo Sierra 于 2023年08月1日 的回复
Dear Daniel,Thank you for staying and sharing your amazing feedback. I will be sure to share your comments with my team. Please come visit soon for another great stay!Best Regards,Alfredo Sierra General Manager

2/10 糟糕

Macie

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
ROOM WASNT READY
We got there at check in time room wasnt ready kept saying q5 mind q5 more finally we left for awhile came back at 4 it was ready we got up to our room to find out it was a ADA room my husband is 6'5 im 5'10 my son is 6' room did not accomadate us!! Hotel wasnt even full either!! Verycouldnt even shower the shower head was too low!!! Very disatisfied to say the least!!! Its not like they couldnt tell how tall we were we stood at check in for half hour b 4 we gave up waiting for room to be ready !!! Not Happy at All !
2023 年 7 月入住 1 晚
Alfredo Sierra 于 2023年08月1日 的回复
Dear Macie,Thank you for sharing your comments regarding your check in wait. I will be sure to review this with our housekeeping depart to ensure this does not happen in the future. Once again thank you for staying with us, and hope you will give us another opportunity in the near future to welcome you for a better experience.Best Regards,Alfredo Sierra General Manager

10/10 超赞

Jill，Readlyn

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 3 晚
Alfredo Sierra 于 2023年08月1日 的回复
Dear Jill,Thank you for staying with us and sharing your perfect 5 star feedback! Please come visit soon.Best Regards,Alfredo Sierra General Manager

6/10 一般

CARLOS

与家人出行
满意：客房舒适度，住宿条件和设施
不满意：员工和服务
There is no Housekeeping on weekends
There is nothing more disappointing in an hotel stay than to arrive to a messy/dirty room. It ruins the fact that the hotel is comfortable, well located, and has a great breakfast. The rule at the hotel is that you have to ask for the housekeeping service, if you don't, then you don't get it. However, no one told me nor is it printed to be seen. Also, when I called to ask for sheets for the sofa bed I was told to go pick them up at the front desk. It doesn't seem like much, but it's the first time that an hotel ask me to go pick up sheets and it ads up to the lack of housekeeping. There are too many hotels in the same area to stay in a good place but not enough effort by the management.
2023 年 6 月入住 2 晚
Alfredo Sierra 于 2023年08月1日 的回复
Hello Carlos,Thank you for sharing your feedback. I will speak with our front desk department to ensure guests are being informed of our housekeeping policy. Best Regards,Alfredo Sierra General Manager

10/10 超赞

Chris

2023 年 6 月入住 1 晚
Alfredo Sierra 于 2023年08月1日 的回复
Dear Chris,Thank you for your perfect 10/10 feedback. Please come visit us soon.Best Regards,Alfredo Sierra General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place
It was very clean and in great condition front desk told me that it was built before covid but shut down during so its very brand new still.
2023 年 5 月入住 3 晚

10/10 超赞

Randy

满意：清洁度、员工和服务、住宿条件和设施
Good areas, clean rooms
2023 年 5 月入住 2 晚
Alfredo Sierra 于 2023年05月28日 的回复
Dear Randy,Thank you for staying with us and providing your positive feedback! I will be sure to share comments with my team as this is something we take great pride in.Best,Alfredo Sierra General Manager

8/10 还可以

Christine

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 5 月入住 3 晚