Pune Phoenix Market City Hotels

"I always love staying at Novotel Pune."

"Where Warmth, Care, and Comfort Come Together. From the moment I arrived, Swati and the front desk team made me feel genuinely welcome. Their warmth, attentiveness, and willingness to help with even the smallest requests set the tone for a wonderful stay. Every interaction felt sincere, and their responsiveness made everything effortless. I’ve stayed at several Hyatt properties around the world, but there’s something truly special about Hyatt hotels in India—their hospitality consistently goes above and beyond, and this visit was no exception. My room was always kept in pristine condition, and I deeply appreciated the care put into maintaining it each day. Sobha, who looked after my room, was exceptional. Her attention to detail and thoughtful approach were evident in everything she did. The small gestures—fresh flowers, neatly arranged amenities, and the fun, creatively folded towels—always brought a smile to my face. These personal touches made the space feel warm and welcoming, almost like a home away from home. Overall, the service, warmth, and genuine hospitality I experienced throughout my stay exceeded every expectation. It’s these memorable moments and thoughtful details that remind me why Hyatt remains one of my top choices whenever I travel."

"Room was clean however the furniture was dated. Room was stated to be 28 sq mt but seemed much smaller. Buffet dinner food in the main restaurant was extremely sad and not worth the price. Staff was prompt and courteous but the room service boys were raw in their communication. I didn't raise any complaints but I did get a feedback call a few days later where the hotel management wanted a detailed feedback so that felt genuine."

"We booked an apartment, booking shows good for 4 people. When showed up, one to had no bed. We were informed to use the king bed for 3 people and sofa for 4th person. We were charged 2000Rs per extra 2 beds. We had airport pickup included, which we were charged for as our flights were delayed. We were informed that we are party of 4 with 5 large bags. They send 2 small cars and charged for both. Extra bed and airport pickup charges were dropped upon talking to the manager. It's an hassle, seems like you've to negotiate your way into this property. Overall good property, location and excellent dinning options. Staff can be trained little better. "

"Room and staff is great, but the shower experience was quite disappointing. There was almost no water pressure, and getting hot water took a very long time. Unfortunately, this made daily showers uncomfortable and took away from an otherwise decent stay."

"Courteous staff and great location. Rooms are well maintained."