3 outdoor pools, pool umbrellas, sun loungers
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Reviews of Cassia Cottage

4 out of 5
Cassia Cottage
100C/12 Tran Hung Dao Street,, Duong Dong Ward, Phu Quoc, Kien Giang

Reviews

9.6

Exceptional

Rating 10 - Excellent. 169 out of 223 reviews" "
Rating 8 - Good. 46 out of 223 reviews" "
Rating 6 - Okay. 7 out of 223 reviews" "
Rating 4 - Poor. 1 out of 223 reviews" "
Rating 2 - Terrible. 0 out of 223 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Piotr, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

alisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, staff and property was wonderful. The island itself was a bit dirty with plastic and garbage.
Stayed 6 nights in May 2023
Response from Cassia Cottage Team on 19 Apr 2024
Dear Alisa,Thank you so much for your review. We appreciate you taking the time to make us aware of your experience during your stay. It is truly rewarding when guest recognizes our staff’s efforts. Your comments will be shared with our entire staff, as reinforcement to continue their efforts. We look forward to welcoming you back. Warm regards,Cassia Cottage Team

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful team Very nice property with clean spacious rooms Decent wide beach, a little bit shallow, but the grounds are very generous Overall highly recommended for people looking for a very comfortable decent stay at the beach. Convenient location lots of restaurants within walking distance. I would definitely consider returning
Stayed 4 nights in Jan 2024
Response from Cassia Cottage Team on 10 Mar 2024
Dear Bradleu,Thank you so much for your review of our Resort. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. SincerelyThe Cassia Cottage Team

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Cassia Cottage Team on 3 Nov 2023
Thank you so much for choosing Cassia Cottage for your holiday!We appreciate your feedback and hope to see you next season!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful gardens. Great accommodation. Incredibly helpful and friendly staff. Can’t wait to go back.
Stayed 4 nights in Sep 2023
Response from Cassia Cottage on 3 Oct 2023
Dear William,Thank you so much and we hope to welcome you again at our lovely resort!Warm Regards,Cassia Cottage Team!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to return
Beautiful gardens and pools. We stayed in the seaside cottage which had an amazing view of the ocean. The cottage was spacious and clean. Staff were friendly and helpful. Breakfast was amazing- Starbucks coffee!! The beach in front of the hotel was clean but…walking down the beach was a different story. Long Beach desperately needs to clean up the garbage that collects along its shores.
Stayed 2 nights in Aug 2023
Response from Cassia Cottage on 3 Oct 2023
Dear Laura,Thank you for letting us know about your wonderful experience at our home.The environment needs to be protected and we hope everyone here and the Government will take positive measures to make the coast more beautiful.We hope to see you again next summber and please don't hesitate to introduce our lovely resort to your friends and relatives, please!The Cassia Cottage Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Linh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Great hotel that’s on the beach & centrally located . Very clean rooms with 3 pools and wonderful staffs especially Thy .
Stayed 4 nights in Apr 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay here all the time if I could!
I loved my stay at Cassia Cottage. They upgraded me upon my arrival which was a very kind gesture. It is as good as the pictures suggest. Staff were very helpful, the accommodation and facilities were clean and to a high standard. I wanted to unwind and relax during my time on Phu Quoc. Cassia Cottage was the perfect place to do this. If I ever return to Phu Quoc, this is where I'll stay.
Stayed 5 nights in Mar 2023

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Cassia Cottage has a stunning location with a wonderful beach, we had a large sea view room with outdoor shower which was beautiful, the grounds were lovely and as a whole a very good hotel Small points to improve on for us were that the rooms were not cleaned very well, the bar closes at 7pm leaving guests with little alternative but to go elsewhere in the evening, luckily we found lots of nice restaurants and bars locally, food at The Spice in the evening was average at best when compared to other places and the evening entertainment needs updating as most music played was from the 1940s to 60s and mostly all were songs over 70 years old! We really enjoyed our stay here but Cassia could be even better if they wanted to by looking at what others are doing, prime example would be Mango Bay Resort, had the most amazing meal there and their sand on the bar (their equivalent of the Malabar) was infinitely better suited for familes and couples in their 30s to 60s
Stayed 7 nights in Mar 2023

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with great service. The staff are wonderful especially Nhut, Anh and Hangm. The property has 3 pools, a delicious restaurant and beautiful plants all over. The breakfast was amazing. Right on the ocean and great location with restaurants, spas and shopping within walking distance.
Stayed 3 nights in Mar 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to relax at the beach
Cassia Cottage is a perfect choice if you want a relaxing beach vacation in a lovely smaller hotel instead of a bigger beach resort. The little strip of private beach is great. The surf is mild, so it's excellent for swimming as well as lying in the sun all day. The rooms are quite large, simple but comfortable. Great balconies. The grounds are filled with beautiful plants and flowers, which create a lot of privacy. The location is great for walking on the beach, to local restaurants, or to the night market, and fast trips back and forth to the airport. Service is very good, with staff always willing to help with kindness. The hotel caters mostly to foreigners, from young to seniors and families. You can always find a staff member who speaks English. The massages at the hotel are quite a bit more than you pay on the beach but really much better. The breakfast is excellent. I wish the restaurant had a wider and more authentic selection of Vietnamese dishes, but I was always happy with the food and drinks. Great free yoga classes daily too. I hope I have the chance to come back to Cassia Cottage. It really was the perfect choice for pure beach relaxation.
Stayed 6 nights in Mar 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
There was not one thing I didn’t like about this place!
Stayed 6 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Thuy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cassia cottage is beautiful. Staffs are courteous. Room and ground are peaceful, clean and very unique. We would like to come back to stay if in the area. Bravo to the owner, management and staffs to keep up the beautiful place.
Stayed 3 nights in Feb 2023

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a really beautiful property, the restaurant is so good and you can’t beat the view.
Stayed 3 nights in Feb 2023

10/10 Excellent

Gil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, very tranquil and peaceful. Staff are extremely courteous and helpful. We’ll definitely be back, didn’t want to leave.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
A beautiful and quiet resort. Lovely breakfast too. Excellent service. 100% recommend.
Stayed 4 nights in Dec 2022

10/10 Excellent

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that there were shops and restaurants within an easy 10min walk but then after the hustle bustle of the Main Street a short wander bought you back to the quiet tropical haven of Cassia Cottage. The staff were great and attentive to any requests. The gardens, restaurant, pools and beach were clean and inviting and while not a shiny modern resort the boutique ambiance of the original cottages was exactly what we were looking for. We loved the private outdoor shower garden, good air con, and excellent wi fi in our spacious ocean view room with a mattress much firmer than we are used to being our only concern. The Malabar beach bar was being refurbished so closed while we were there but due to open very soon and we are sorry we missed experiencing the fabulous sunset from this prime location.
Stayed 4 nights in Oct 2022

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only staying for 3 days but liked it so much that we stayed another 4. Excellent staff and good quiet location. Will definitely stay again.
Stayed 3 nights in Aug 2022

10/10 Excellent

Marla

Stayed 3 nights in Aug 2022

10/10 Excellent

Noh Kyung

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I took my parents past week and we all absolutely loved it. The whole area was beautiful, it felt like I was walking through a botanical garden. I specifically chose this resort because my mom loves plants and nature. The pool areas were very nice, they use well water so it's so smooth and not chemical-y at all. I would have loved to lay on the beach area since they do have a private beach but the tide was very close to the property so wasn't able to enjoy the beach area as much unfortunately. I'm not sure if it was expedia's fault or the hotel but I guess our reservation didn't go through so the original room I had booked wasn't available the first night but the staff handled it very well. I honestly didn't really mind but they apologized so many times so I couldn't even get mad really :D. I'm not sure if it was because everything had to be done very fast but the rooms weren't that clean but it wasn't unbearable or anything, just small things. I do want to mention, the staff are very very kind and my parents want to definitely want to go back to this place if we go back to the island again. Thanks for a lovely stay!
Stayed 3 nights in Jul 2022

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally loved this place. It is beautiful with lots of trees and gardens, and an especially lovely stream coursing through the property. We only had a very slight issue one day with getting housekeeping to clean our room, but it was a minor miscommunication, and any requests we had, such as replacing the room mini-fridge or the battery in the safe, were promptly addressed. The breakfast buffet had good variety, featuring different dishes each day, and excellent choices of fresh breads, all kinds of fruit and vegetables and fresh cooked eggs in any way a guest chose. The grounds are well-maintained, very pretty, and all 3 pools are very clean. Lastly, the staff were excellent - very friendly and helpful, and a big shout out to Ron, My, Phuong and Minh - thanks for making a visit to remember. I definitely recommend this place!
Stayed 7 nights in Jun 2022

10/10 Excellent

Anthony

Stayed 3 nights in Jun 2022
Response from Cassia Cottage Team on 28 Jun 2022
Dear Anthony Thank you very much for the high score you have given us based on your recent experience here. We are glad that our team has succeeded in meeting your expectations.

10/10 Excellent

thi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful view and nice garden, yummy breakfast
Stayed 2 nights in May 2022
Response from Cassia Cottage Team on 28 Jun 2022
Dear Thi Always a pleasure to know our guests are happy with their stay. Thank you for taking time to share feedback and we look forward to welcome you back to our beautiful resort for more yummy breakfast.

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022
Response from Cassia Team on 14 May 2022
Dear Helen Thank you very much for rating us based on your recent experience here. We look forward to welcoming you back to our resort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Wonderful stay. Have already left a review.
Stayed 6 nights in Apr 2022
Response from Cassia Cottage Team on 14 May 2022
We are happy to hear that you had a wonderful stay and also appreciate those lovely photos

10/10 Excellent

Christopher

Stayed 5 nights in Mar 2022
Response from Cassia Cottage Team on 14 May 2022
Thank you very much for the high score you have given us based on your recent experience here. We are glad that our team has succeeded in meeting your expectations.

10/10 Excellent

Marcelo Jorge

Stayed 3 nights in Apr 2022
Response from Cassia Cottage Team on 14 May 2022
Dear Jorge Thank you very much for the high rating you have given us based on your recent experience here. We are glad that our team has succeeded in meeting your expectations.

10/10 Excellent

Mary Victoria

Stayed 3 nights in Mar 2022
Response from Cassia Cottage Team on 14 May 2022
Dear Victoria Thank you very much for rating us based on your recent experience here. We are glad that our team has succeeded in meeting your expectations.

8/10 Good

SANG

Stayed 3 nights in Mar 2022

10/10 Excellent

Euan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Ron on 9 Feb 2022
Dear Euan Thank you very much for the high score you have given us based on your recent experience. We look forward to welcoming you back to our resort.

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blissful
Brilliant stay, beautiful spacious room, clean and comfortable,
Stayed 6 nights in Dec 2021
Response from Ron on 9 Feb 2022
Dear Nicola It's so heartwarming to read this generous review of your brilliant stay. I'm glad to see all the positive feedback on spacious, cleanliness & comfy room. We look forward to welcome you back to our resort.

8/10 Good

Clarissa

Travelled with family
Liked: Property conditions & facilities
We liked that it was very relaxing - besides communication issues with the staff, those were minimal. It would be nice if the hotel would take a moment each morning to pick up the trash and litter on the beach. It was discouraging to see their own construction project was also a big part of the trash around the hotel.
Stayed 8 nights in Dec 2021
Response from Ron on 9 Feb 2022
Dear Clarissa I am delighted to learn you had a very relaxing stay with us just recently. We do pick up trash every morning and afternoon. The construction wears due to storm damage to our old wall, we were not able to complete it until Christmas due to lockdown & covid restrictions. Please do let us know if you intend on visiting Phu Quoc in the not so distant future.

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for couples
Lovely place for couples , nice and quiet. Beautiful sunsets to enjoy with a cocktail
Stayed 3 nights in Apr 2021
Response from Cassia Cottage team on 16 May 2021
Thank you very much for choosing us! Please think of us for your next trip to Phu Quoc.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Cassia Cottage team on 5 Apr 2021
Thank you!

10/10 Excellent

Oanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
It was such a lovely place & the staff was super friendly. The food & location were also very good with a beautiful view of the sunset.
Beautiful sunset view
Stayed 2 nights in Nov 2020
Response from Cassia Cottage team on 11 Nov 2020
Thank you very much for choosing us. We hope to have the pleasure of welcoming you back again soon. Next time, for longer!

10/10 Excellent

Lee, Hcmc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, service, facilities, room, all top notch. We were pleasantly surprised at how well this location was set up. Really enjoyed our stay and would definitely stay again
Stayed 3 nights in Apr 2020
Response from Cassia Cottage team on 4 May 2020
Thank you very much for staying with us. Please do come back again soon. It was a pleasure having you here.

10/10 Excellent

Tani E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Class Act
My daughter and I spent 4 nights at Cassia Cottage. We were only supposed to spend 3, but extended a night. -Check in went well with Jenny showing us around. Lovely young lady. -Just a lovely stay. So much attention to detail. The only critique would be it is very quiet. We enjoyed that for this trip but if you are looking for action, you will have to leave the resort. -Breakfast was lovely and service is great. Phi remembered us daily and prepared my daughter her gluten free bread as my daughter has celiac disease. We had a dinner of appetizers one evening (all gluten free). Very good. For lunch they also prepared one of their sandwiches on gluten free bread, which was a great option for my daughter. -We stayed in one of the modern rooms. Probably the one farthest from the beach and still so close. No worries with being to far from the beach. Room is extremely comfortable. (bed, pillows etc).Cleanliness was excellent. -The grounds are impeccable. Pools clean. Towels and lounges always available. -The Malabar could do with a new music playlist as it was very repetiive after being there a few days. -Had a lovely and very reasonable priced outdoor one hour massage. We have been at other resorts where they provide a menu for foot and leg massages at the pool lounges. I think this could be a lovely addition. We took daily 8 am yoga class with Sasha. We cant say enough about her. Lovely class looking out over the sea. She was a wealth of information
One of the most beautiful sunsets I have ever seen.
Stayed 1 night in Feb 2020
Response from Cassia Cottage Team on 11 Feb 2020
Hi Tani, Thank you for such a wonderful review. We are all very happy that we've made your stay a memorable one - the whole team sends you their warmest regards! Please do think of us the next time you are in Phu Quoc. We would love to be of service once more.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet hotel right next to the beach, we stayed in the old house which had been converted, though the rooms were a little tired looking they had great chatacter. All food, drinks and facilities were excellent and the were always cheerful and helpful. A free cocktail at 4pm was a nice touch.
Stayed 13 nights in Oct 2019
Response from Cassia Cottage team on 6 Nov 2019
Thank you for your kind review. It's uplifting to know you have enjoyed your stay with us. Thank you for choosing Cassia Cottage!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Heritage Garden Cottage which was just beautiful. The beach and pool were clean and we swam every day. The staff were friendly, engaging and attentive. The breakfasts and dinners were great. we enjoyed our stay very much.
Stayed 5 nights in Oct 2019
Response from Cassia Cottage team on 6 Nov 2019
Thank you for staying with us and we're happy to have met your expectations! Please do visit us again soon!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved Cassia Cottage and wish I could have stayed longer. If you are looking for a retreat away from the hustle and bustle you've found it. Beautiful rooms, stunning pool and R&R. Staff were fantastic. Rooms and the outdoor shower were highlights. All that you need to make a wonderful holiday! I would absolutely stay here again!
Stayed 3 nights in Oct 2019
Response from Cassia Cottage team on 23 Oct 2019
Thank you for the great review! We're happy to have met your expectations for a fantastic holiday. Please do come back and stay longer the next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019
Response from Cassia Cottage team on 2 Sept 2019
Thank you!

10/10 Excellent

brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day stay!
Stayed 3 nights in Aug 2019
Response from Cassia Cottage on 25 Aug 2019
Thank you for choosing us, and for the excellent review!

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019
Response from Cassia Cottage team on 25 Aug 2019
Thank you!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phu Quoc Beach Getaway :)
Excellent time here, very chilled and relaxed. Good location, close to lots of restaurants and a few bars. Food here was great, good selection and all very well put together. Service as excellent too, the staff were friendly, happy and helpful, always. Loved it here and would go back again if in Phu Quoc. It's right on the beach, but the pools are great, not overcrowded. Loved it!!!
Stayed 5 nights in Jul 2019
Response from Cassia Cottage team on 15 Jul 2019
Thank you, Jonathan! Please do come back, we'll be here waiting to welcome you with the same genuine warmth and hospitality for sure. Perhaps next time stay for longer? :))

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Cassia Cottage team on 15 Jul 2019
Thank you!

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly resort
Cassia Cottage is a great place to stay with kids, big rooms with good Aircon, direct access to the beach, kids pool, etc. The staff is also very friendly and helpful. The only item which was good but not excellent was the food in the restaurant, the chicken was dry and most of the meals were too salty. Overall a great place to stay
Stayed 3 nights in Jun 2019
Response from Cassia Cottage team on 1 Jul 2019
Thanks for the feedback. We will work on that and hopefully be able to feature the best restaurant on the island, on top of a fantastic resort!