InterContinental Phu Quoc Long Beach Resort by IHG

5.0 star property
Luxury hotel on the beach, with 4 outdoor pools

Choose dates to view prices

Photo gallery for InterContinental Phu Quoc Long Beach Resort by IHG

Exterior
1 bedroom, Frette Italian sheets, premium bedding, down duvets
Exterior
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
4 restaurants, breakfast, lunch, dinner served; Italian cuisine

Popular amenities

  • Bar
  • On private beach
  • Breakfast included
  • Gym
  • Room service
The current price is HK$1,641
HK$1,860 total
includes taxes & fees
25 Aug - 26 Aug

Room options

Available filters for rooms
Showing 24 of 24 rooms

Classic Room, 2 Single Beds, Balcony, Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
  • 495 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

Classic Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
  • 452 sq ft
  • Sleeps 3
  • 2 Single Beds

Classic Room, 1 King Bed, Balcony, Ocean View

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 495 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Room, Multiple Beds (Residence)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 1130 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

Junior Suite, 1 King Bed, Balcony, Ocean View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Terrace
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 786 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Villa, 4 Bedrooms, Club lounge access, Oceanfront

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 5317 sq ft
  • Ocean view
  • Sleeps 9
  • 4 Single Beds

Suite, 2 Bedrooms, Club lounge access, Ocean View (Bridge)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 3283 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Single Beds

Room, 3 Bedrooms, Ocean View (Residence)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 1744 sq ft
  • Ocean view
  • Sleeps 6
  • 3 Single Beds

Room, 1 Bedroom (Residence)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 829 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Bedrooms, Ocean View (Residence)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 1432 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Single Beds

Room, Multiple Beds (Residence)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 980 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Room, 1 Bedroom, Ocean View (Residence)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 893 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Classic Room, Club lounge access

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 452 sq ft
  • Sleeps 1
  • 1 Single Bed

Villa, 3 Bedrooms, Club lounge access (Private Pool)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 4585 sq ft
  • Ocean view
  • Sleeps 7
  • 3 Single Beds

Classic Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 452 sq ft
  • Sleeps 1
  • 1 Single Bed

Room, Multiple Beds (Residence)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 1098 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Room, Multiple Beds, Ocean View (Residence)

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 1647 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

Classic Room, 1 King Bed, Accessible

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 498.2 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
  • 689 sq ft
  • Sleeps 3
  • 1 King Bed

Penthouse, 1 Bedroom, Club lounge access, Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 1012 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Single Bed

Family Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 1423 sq ft
  • Resort view
  • Sleeps 5
  • 2 Single Beds

Junior Suite, 2 Single Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
  • 958 sq ft
  • Sleeps 3
  • 2 Single Beds

Junior Suite, 2 Single Beds, Balcony, Ocean View

Highlights

Terrace
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
  • 786 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Single Beds
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About the area

Map
Phu Quoc Marina, Bai Truong, Duong To, Phu Quoc, An Giang, 90000

What's nearby

  • Sonasea Beach - 3 min drive - 1.6 km
  • Sonasea Phu Quoc Night Market - 5 min drive - 2.3 km
  • Phu Quoc Night Market - 18 min drive - 16.3 km
  • Sao Beach - 18 min drive - 12.9 km
  • Ho Quoc Pagoda - 25 min drive - 12.9 km

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 13 min drive

Restaurants

  • ‪Espresso Cafe - ‬13 min drive
  • ‪Ink 360 - ‬5 min walk
  • ‪Sailing Club Phú Quốc - ‬9 min walk
  • ‪Rice Market - ‬7 min walk
  • ‪Tropicana Restaurant - ‬6 min drive

About this property

InterContinental Phu Quoc Long Beach Resort by IHG

Luxury family-friendly hotel located in Long Beach
You can look forward to a free breakfast buffet, golfing on-site and a beach bar at InterContinental Phu Quoc Long Beach Resort by IHG. With a private beach, beachfront dining and sunloungers, this hotel is the perfect place to soak up some sun. Indulge in a body treatment, a body wrap and a massage at HARNN Heritage Spa, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Italian cuisine. Yoga classes and Pilates classes are offered at the 24-hour health club; other things to do include beach volleyball and beach yoga. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a corner/local shop.
Additional perks include:
  • 4 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • A free local area shuttle, bike hire and express check-in
  • Babysitting (surcharge), a porter/bellboy and beach towels
  • Guest reviews speak highly of the helpful staff
Room features
All 459 individually furnished rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-friendly workspaces.
More amenities include:
  • Frette Italian sheets and down duvets
  • Rainfall showers, designer toiletries and deep-soaking baths
  • 46-inch Smart TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Romanian, Spanish, Vietnamese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 15 kilometres
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ink 360
  • LAVA
  • Ombra
  • Sea Shack
  • Sora & Umi

Things to do

  • 24-hour health club
  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Library
  • Pilates classes
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • No lift (single-level property)
  • Stair-free path to entrance
  • Tile flooring in room

More

  • 19 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 1470000.0 per night.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 1080000 per vehicle (return, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1470000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

InterContinental Phu Quoc Long Beach Resort
InterContinental Phu Quoc Long Beach Resort by IHG Hotel
InterContinental Phu Quoc Long Beach Resort an IHG Hotel
InterContinental Phu Quoc Long Beach Resort by IHG Phu Quoc

Frequently asked questions

Does InterContinental Phu Quoc Long Beach Resort by IHG have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at InterContinental Phu Quoc Long Beach Resort by IHG?

As of 26 Jul 2025, prices found for a 1-night stay for 2 adults at InterContinental Phu Quoc Long Beach Resort by IHG on 25 Aug 2025 start from HK$1,640.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is InterContinental Phu Quoc Long Beach Resort by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at InterContinental Phu Quoc Long Beach Resort by IHG?

Self-parking and valet parking are free at this property.

What time is check-in at InterContinental Phu Quoc Long Beach Resort by IHG?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at InterContinental Phu Quoc Long Beach Resort by IHG?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does InterContinental Phu Quoc Long Beach Resort by IHG provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 1080000 per vehicle applies.

Where is InterContinental Phu Quoc Long Beach Resort by IHG located?

Nestled on the beach, this Long Beach hotel is within 2 mi (3 km) of Waterfront Beach Square, Sonasea Beach and Sonasea Phu Quoc Night Market. Phu Quoc Beach and Sao Beach are also within 9 miles (15 km).

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InterContinental Phu Quoc Long Beach Resort by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 269 out of 376 reviews
Rating 8 - Good. 70 out of 376 reviews
Rating 6 - Okay. 21 out of 376 reviews
Rating 4 - Poor. 12 out of 376 reviews
Rating 2 - Terrible. 4 out of 376 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Incredible hotel! Very spacious rooms, amazing view and helpful staff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Truan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location right on the water, with great views from the balcony, was beautifuk and peaceful. Enjoyed the hyge breakfast buffet every morning and the on-site activities. Very comfy bed.
Stayed 5 nights in Mar 2025

10/10 Excellent

Florencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Mar 2025

10/10 Excellent

Thang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place for VACATION, very good breakfast
Stayed 4 nights in Dec 2023

8/10 Good

TSZ HIN

Liked: Staff & service, amenities, property conditions & facilities
Clean and comfy room with stunning sea view. The staffs are really nice and helpful. But the hygiene of the restaurants should be improved.
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for family vacation w baby

Great resort with nice programs and pools for babies & kids. Kind staffs, clean rooms, good amenities, beautiful resort + close to airport. Lava restaurant and spa was fully booked, so I recommend booking in advance. Other than that, all you can ask for a family getaway. Would definitely recommend the resort for family vacation :)
Stayed 2 nights in Dec 2024

10/10 Excellent

Trang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had amazing time staying here!
Stayed 2 nights in Sep 2022

10/10 Excellent

Donghyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience with my stay in InterContinental Long Beach!
Stayed 6 nights in Oct 2024

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing atmosphere and staff, best resort on Phu quoc.
Stayed 1 night in Oct 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

Absolutely excellent stay in a wonderful Hotel with great Gardens to walk around and a lovely beach to walk along, everybody was very friendly and helpful
Stayed 4 nights in Dec 2023

10/10 Excellent

Heeyeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this hotel for one night was a great choice. The service was excellent, and the facilities were in good condition. Throughout my stay, I felt very welcomed.
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Disliked: Staff & service

Would have hope for more

Location and proximity to airport is amazing. Staff does strive and can sense they try to put in effort though there is much areas such as a) language skills - being more conversant in English b) more attentiveness and thoughtfulness in service. A for effort but poor execution c) food quality can be improved for a IHG property. We ended up having all of our meals (aside from breakfast) in the sister property next door d) service during breakfast which is rush hour was manic and often we have to follow up for our beverage orders. Perhaps consider adding more staffing to cope with the guest capacity
Stayed 5 nights in Apr 2025

10/10 Excellent

Huy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotels has brought me the new experiences about hospitality, staffs, foods, almost everything you need for your vacation with the highest quality.
Stayed 2 nights in Nov 2023

10/10 Excellent

Nghia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, friendly, and professional staffs.
Stayed 6 nights in May 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intercontinental resort was truly a 5 star resort! The ocean view was spectacular!
Stayed 4 nights in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Hard to fault this Hotel/ Resort. Impeccable grounds with amazing pools. Excellent friendly staff and beautiful rooms. Would come back in a heartbeat Travelled with family and stayed for 9 nights
Stayed 8 nights in Jul 2023

10/10 Excellent

Hoi Shan Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service and the environment is great
Stayed 5 nights in Nov 2023

10/10 Excellent

Lieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, wonderful staff, very pleasant and luxurious room. I would recommend this place.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities
Verry good
Stayed 2 nights in Jul 2024

8/10 Good

Lam

Liked: Cleanliness, staff & service, room comfort

A disappointing 6 nights family trip

Came here for a family trip for 6 nights with an open mind despite all the reviews. But soon I understand why those visitors felt that way... The five star hotel could have provided more, it felt as though the staff ate lack of training, service was not top notch. Breakfast time is unacceptable, service was super slow and one time we had to wait for an hour for a high chair and self service ourselves with water. The kids enjoy the kids club and the kiddie pool. But that's just kids being kids, to me the hotel lack of ambience, it doesn't feel luxurious. Beach should be combed, water was polluted and there are a lot of rubbish. We were lucky enough to be offered club lounge access after spoken to resort manager about our experience. Club lounge was great, food was great compared to the rest of the hotel, we appreciate their quick reaction and it did make us feel a lot better. But overall, we came looking forward to a luxurious tropical holiday, but left a bit disappointed.
Stayed 6 nights in Apr 2025

10/10 Excellent

Lieu

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful upgrade. Great staff. They created a terrific activities at the resort, especially the water sports.
Stayed 3 nights in Jun 2023

10/10 Excellent

Timo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect paradise island getaway

A huge paradise island resort, really beautiful beaches, well-kept pools, big beautiful rooms, breathtaking views and for a bit of even more luxury, the Regent hotel next door offers even more amazing restaurants. It's all you could ask for.
Stayed 2 nights in Jan 2023

10/10 Excellent

Masanori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jun 2024

10/10 Excellent

Aleksandar, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, friendly, big, and convenient. All of the staffs here are well trained, helpful, and friendly. they have the best philly cheesesteak here!

10/10 Excellent

wai lam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Every staff are helpful, polite with good smile. All staff can speak in fluent English. No communication problem at all. We called for the tissue and the house keeper sent us just within 5 minutes. Also, I want to give a great thankful to the nurse. We enjoyed the holiday here. Great location, near the airport. Clean room, good sea view. Nice swimming pool.