Outdoor pool, pool loungers

Reviews of Vinholidays Fiesta Phu Quoc

3.5 out of 5
Vinholidays Fiesta Phu Quoc
Ganh Dau, Phu Quoc, Kien Giang

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 41 reviews" "
Rating 8 - Good. 9 out of 41 reviews" "
Rating 6 - Okay. 4 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 2 out of 41 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Johnny

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, nicely maintained. The staff at the hotel were very welcoming and helpful. The bar staff, especially Thang, went out of his way to make use happy. He always made our drinks fast and friendly. He even offered to bring our drinks out to the pool for us. We will stay again here again when we return to Phu Quoc.
Stayed 2 nights in Apr 2024
Response from Vo Anh Phi on 21 Apr 2024
Dear Mr/Mrs Johnny,Warm greetings from VinHolidays Fiesta Phu Quoc and thank you very much for your fantastic review! We never get bored to note how excellent our team engaged and provided true VinHolidays service to you. Your feedback is very much appreciated and we can assure you that it will be a great encouragement for us to keep performing outstanding service in the future. We hope to welcome you back very soon! Best regards,Vo Anh PhiGeneral Manager

6/10 Okay

Thai

Stayed 2 nights in Mar 2024
Response from Vo Anh Phi - General Manager on 27 Apr 2024
Dear Mr Tran Thai,Thank you for giving us your honest feedback regarding your recent stay at VinHolidays Fiesta Phu Quoc! We are more than open to receive feedback from our valued guests like you regardless of positive or negative ones. Therefore, if there is anything you would like to share with us to improve ourselves, please do not hesitate to let us know, that will be a great contribution for us to provide better service to you in the near future. We hope to welcome you back soon! Best Regards,

8/10 Good

Namuun

Liked: Cleanliness, property conditions & facilities
Front desk ladies never smile to talk. Everytime talk with them looks they so mad face showing. Not nice!!!
Stayed 3 nights in Mar 2024
Response from Vo Anh Phi on 17 Mar 2024
Dear Mr/Mrs Namuun ,Please accept our sincere apologies for the unpleasant experience you encountered during your stay. We deeply thank you for bringing the matters to our attention; we have taken swift action to address the problem and make sure no similar occurrences happening in the future. We firmly believe that the incident was singular and not reflective of our service level. Your feedback is very valuable for us to move forward and improve. Please allow us another chance to welcome you back to VinHolidays. We are certain to take good care of you during the stay, adding some enhancement to make up for a less than perfect experience this time.Best Regards,Vo Anh PhiGeneral Manager

10/10 Excellent

Enkhtamir, Stafford

Liked: Cleanliness, property conditions & facilities
Pretty good hotel with beautiful pool, breakfast buffet was good.
Stayed 3 nights in Mar 2024
Response from Vo Anh Phi on 8 Mar 2024
Dear Mr/Mrs Enkhtamir,Warm greetings from VinHolidays Fiesta Phu Quoc and thank you very much for your fantastic review! We never get bored to note how excellent our team engaged and provided true VinHolidays service to you. Your feedback is very much appreciated and we can assure you that it will be a great encouragement for us to keep performing outstanding service in the future. We hope to welcome you back very soon! Best regards,Vo Anh PhiGeneral Manager

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is good.
Stayed 2 nights in Jan 2024

10/10 Excellent

NORMAN

Travelled with family
Liked: Staff & service, room comfort
Need more restaurants in a huge hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new with massive pool. Enjoyed stay but it was low season and its a huge hotel. I didnt like the pillows. Way too soft and didnt support my head. Apart from that great
Stayed 3 nights in Sep 2023
Response from Vo Anh Phi on 24 Sept 2023
Dear Mr. Richard, Thank you so much for your generous feedback to our team! We are truly humbled and could not be happier knowing how satisfied you were during your stay. As a culture of VinHolidays, our associates are passionate and motivated to exceed guest expectations. Your compliment has greatly inspired us to keep up the good job. We certainly look forward to the pleasure of welcoming you back for another wonderful stay.Best Regards,Vo Anh PhiGeneral Manager

6/10 Okay

Cuong

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Quiet, New and clean property. Rate this hotel 3 stars because of the uncomfortable from check-in/checkout process and room equipments. Take too long to check in and had to read, signed paper then provided Visa which I only had to show during enter VN. On top of that, I needed to take photo for my stay which has no explanation about what It’s for. Ridiculous process. In room, there is only one outlet, one input for all electric devices. Be prepared for adapter or splitter if you want to charge all your devices. The faucet is too short that makes you have to reach the back of the sink to wash your hand. There are few more but overall, look like Vin corp doesn’t have any experience to operate a hotel.
Stayed 2 nights in Sep 2023
Response from Vo Anh Phi on 22 Sept 2023
Dear Mr/Mrs,We would like to extend our warm thanks to you regarding your kind and honest feedback about recent stay at VinHolidays Fiesta Phu Quoc!We are extremely grateful to know that you enjoyed the quiet, new and clean property. We however regret that you were not entirely satisfied with our process. We appreciate the time you have taken to bring this matter to our attention to allow us to take proper and timely action for this. Once again, thank you so much and we hope to welcome you back soon!Best Regards,Vo Anh PhiGeneral Manager

6/10 Okay

Neil

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Vo Anh Phi on 12 Aug 2023
Dear Mr. Tomlin Neil, Warm greetings from VinHolidays Fiesta Phu Quoc!Thank you so much for your honest feedback, however, we are so regretful at your incomplete satisfaction about your recent stay at our hotel. If there is any inconvenience you have experienced, we strongly desire to get to know more in particular, it will be extremely helpful to us to improve ourselves for better service in the future. We hope to have other chance to host you again soon.Best Regards,Vo Anh PhiGeneral Manager

2/10 Terrible

Thanh

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Where should I start? One night stand for a double bed. Electrical outlets in the weirdest places and not convenient. Shower floor is slippery. Shower is hot and cold and can’t stay consistent. Staff are very rude and not accommodating. You have to rent a $.50 floatie. Life guards won’t let the kids play like kids.
Stayed 3 nights in Jul 2023
Response from VO ANH PHI on 5 Aug 2023
Dear Mrs Thanh,We appreciate the time you spent to share your experience with us!Please accept our sincere apologies for the unpleasant experience you encountered during your stay. We wish that you had had only wonderful memories with us, however, it is so regrettable that we failed in delivering it to you. We wish we could have addressed the issues earlier to prevent any inconvenience caused to you. We sincerely thank you for bringing the matters to our attention, we are certain to work on it seriously to avoid similar occurrences in the future.Thank you very much and we all look forward to welcoming you back in the near future.Best Regards,Vo Anh PhiGeneral Manager

10/10 Excellent

Lang, San Jose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean, excellent services and the breakfast is very good.
Stayed 2 nights in May 2023
Response from Vo Anh Phi on 7 May 2023
Dear Mr/Ms Lang,Warm greetings from VinHolidays Fiesta Phu Quoc and thank you very much for your fantastic review! We never get bored to note how excellent our team engaged and provided true VinHolidays service to you. Your feedback is very much appreciated and we can assure you that it will be a great encouragement for us to keep performing outstanding service in the future. We hope to welcome you back very soon! Best regards,Vo Anh PhiGeneral Manager

10/10 Excellent

Hang

Stayed 2 nights in Apr 2023
Response from Vo Anh Phi on 14 May 2023
Kính gửi Quý khách Hang,Khách sạn VinHolidays Fiesta Phú Quốc xin phép gửi lời chào thân thương đến Quý khách và gia đình.Được đón tiếp, chăm sóc và mang lại những trải nghiệm tuyệt vời cho Quý khách hàng trong kỳ nghỉ dưỡng là niềm vinh hạnh và mong muốn hàng đầu của chúng tôi.Cánh cửa khách sạn VinHolidays Fiesta Phú Quốc luôn luôn mở rộng, chào đón Quý khách và gia đình quay trở lại và chắc chắn chúng tôi sẽ luôn cố gắng tạo nên những giá trị tinh thần tuyệt hơn nữa gửi đến Quý khách.Xin chân thành cảm ơn Quý khách và kính chúc Quý khách thật nhiều sức khỏe.Trân trọng,Võ Anh PhiTổng Quản lý khách sạn

10/10 Excellent

Hoang Cung

Liked: Staff & service, amenities, property conditions & facilities
Very great
Stayed 1 night in Apr 2023
Response from Vo Anh Phi on 14 May 2023
Kính chào Quý khách Hoang Cung,Thay mặt toàn thể nhân viên và ban quản lý khách sạn VinHolidays Fiesta Phú Quốc, chúng tôi xin chân thành cảm ơn Quý khách đã dành thời gian chia sẻ về trải nghiệm của gia đình tại khách sạn chúng tôi.Chúng tôi và tất cả nhân viên rất vui và hạnh phúc khi đã mang đến cho Quý khách và gia đình một kỳ nghỉ thật tuyệt vời tại khách sạn.Hy vọng sớm gặp lại Quý khách và gia đình trong kỳ nghỉ gần nhất tại Vinholidays.Trân trọng,Võ Anh PhiTổng Quản lý khách sạn

10/10 Excellent

Thanh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services. Room size is a bit small but all is ok
Stayed 2 nights in Mar 2023
Response from VinHolidays Fiesta Phu Quoc on 1 Apr 2023
Dear our valued,Warm greetings from VinHolidays Fiesta Phu Quoc and thank you very much for your fantastic review! We never get bored to note how excellent our team engaged and provided true VinHolidays service to you. Your feedback is very much appreciated and we can assure you that it will be a great encouragement for us to keep performing outstanding service in the future. We hope to welcome you back very soon! Best regards,Hang Minh NguyenFront Office Manager

8/10 Good

JULIE

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Close to everything and 5-10 min walk to grand world. Loved the breakfast buffet although the dress policy (no tank top for men) is a little bit ridiculous given the destination. The room was very spacious, clean with minimal furniture. The one thing we didn’t like was the pillows as they were very thin and flat. We requested more pillows and still had to fold them in halves to get the desired result. Overall, great value and would stay again if I come back.
Stayed 3 nights in Feb 2023
Response from VinHolidays Fiesta Phu Quoc on 1 Apr 2023
Dear our valued guest,We would like to show our appreciation to your honest feedback about your recent visit to our VinHolidays Fiesta Phu Quoc! We are more than happy to note that you were entirely satisfied with hotel location, room facilities as well as breakfast quality. In addition, thank you very much for letting us know your inconvenience regarding pillow quality and restaurant policy. Your constructive feedback is extremely valuable for us to improve for better service in the future. Thank you for your last visit and we hope that the next one will be very soon!Best Regards,Hang Minh NguyenFront Office Manager

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, well equipped hotel. Friendly and welcoming staff
Stayed 2 nights in Feb 2023
Response from VinHolidays Fiesta Phu Quoc on 13 Feb 2023
Dear our valued guest,Warm greetings from VinHolidays Fiesta Phu Quoc and thank you for spending time to give us such a wonderful feedback!Bringing memorable and enjoyable experience to all of our guests is one of our top priorities. Therefore, it is always fabulous to know that we have met all of your expectations. Your compliment is truly appreciated and we all look forward to welcoming you back in a not so far future.Best Regards,Hang Minh NguyenFront Office Manager

8/10 Good

Nghi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Nguyễn Minh Hằng on 31 Jan 2023
Kính chào Quý khách Nghi,Thay mặt toàn thể nhân viên và ban quản lý khách sạn VinHolidays Fiesta Phú Quốc, chúng tôi xin chân thành cảm ơn Quý khách đã dành thời gian chia sẻ về trải nghiệm của gia đình tại khách sạn chúng tôi.Chúng tôi và tất cả nhân viên rất vui và hạnh phúc khi đã mang đến cho Quý khách và gia đình một kỳ nghỉ thật tuyệt vời tại khách sạn.Hy vọng sớm gặp lại Quý khách và gia đình trong kỳ nghỉ gần nhất tại Vinholidays.Trân trọng,Nguyễn Minh HằngTrưởng bộ phận tiền sảnh

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My husband booked this hotel because Expedia said it’s 4 minutes walking to Corona casino but it was like 5 minutes drive. The hotel staff was so nice to give him a lift every time he went.
Stayed 3 nights in Jan 2023
Response from VinHolidays Fiesta Phu Quoc on 27 Jan 2023
Dear our valued guest,Thank you for taking time to share your experience at VinHolidays Fiesta Phu Quoc!It was truly a pleasure to serve you and we are so delighted to note that you had an enjoyable stay with us. In addition, we very much appreciate your feedback regarding wrong information listed on Expedia. We had already contacted related department to make appropriate adjustment.Should your future travels bring you back to Phu Quoc, we will warmly welcome you back to VinHolidays Fiesta.Best Regards,Hang Minh NguyenFront Office Manager

10/10 Excellent

Lyu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very beautiful in/exterior. And it was great for staying.
Stayed 2 nights in Jan 2023
Response from VinHolidays Fiesta Phu Quoc on 24 Jan 2023
Dear Mr. Lyu,Warm greetings from VinHolidays Fiesta Phu Quoc and thank you for spending time to give us such a wonderful feedback!Bringing memorable and enjoyable experience to all of our guests is one of our top priorities. Therefore, it is always fabulous to know that we have met your expectations. Your compliment is truly appreciated and we all look forward to welcoming you back in a not so far future.Best Regards,Hang Minh NguyenFront Office Manager

10/10 Excellent

Tri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2023
Response from VinHolidays Fiesta Phu Quoc on 24 Jan 2023
Dear Mr. Tri Le,Thank you for taking your time to share your experience at VinHolidays Fiesta Phu Quoc!It was truly a pleasure to serve you and we are so delighted to note that you very much enjoyed your stay with us. Your compliment will be delivered to all of our associates and we are sure that this will be a great inspiration to them to further deliver top quality services. We hope to welcome you back soon and it is certainly that your next visit with us will be as pleasure as the previous one.Best Regards,Hang Minh NguyenFront Office Manager

10/10 Excellent

Narangerel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in property a week . Enjoyed everything Complementary breakfast is amazing. Staffs are friendly and polite. Managers respond to requests is quick Good location close to amusement parks Definitely will recommend this hotel.
Stayed 7 nights in Jan 2023
Response from VinHolidays Fiesta Phu Quoc on 24 Jan 2023
Dear Ms. Pennington,Thank you so much for your generous feedback to our team! We are truly humbled and could not be happier knowing how satisfied you were during your stay. As a culture of VinHolidays, our associates are passionate and motivated to exceed guest expectations. Your compliment has greatly inspired us to keep up the good job. We certainly look forward to the pleasure of welcoming you back for another wonderful stay.Best Regards,Hang Minh NguyenFront Office Manager

8/10 Good

Solongo, Ulaanbaatar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pretty new so it was nice and clean, service and staff were good, the pool was big and well maintained but too cold to swim. 10min walking distance to the beach, but the beach had no chairs to lay on. The hotel is right on the grand world street, so the night walks are fun and full of entertainments, but the restaurants and little shops in grand world are not completely opened and the few that are open were overpriced. Overall it’s a good area to stay for around a week and not longer.
Response from VinHolidays Fiesta Phu Quoc on 24 Jan 2023
Dear Ms. Myagmarsuren,Thank you for taking time to share your experience at VinHolidays Fiesta Phu Quoc!It was truly a pleasure to serve you and we are so delighted to note that you had an enjoyable stay with us. In addition, we very much appreciate your constructive feedback which is extremely valuable for us to improve for better service in the future. Should your future travels bring you back to Phu Quoc, we will warmly welcome you back to VinHolidays Fiesta.Best Regards,Hang Minh NguyenFront Office Manager

8/10 Good

Sombo

Travelled with family
Liked: Room comfort
4
People work there not speak or friendly To customers.
Stayed 1 night in Aug 2022

8/10 Good

Phua

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location of the hotel was wonderful as it was just beside Gandworld where we could walk to the place easily. There were also lots of food outlets nearby so no problem with getting food and drinks.
Stayed 1 night in Jun 2022

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Dong Rour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5인 가족 2객실 사용 만족 합니다. 청결 하고 룸 컨디션 좋았습니다. 아침 조식은 별로 입니다.
Stayed 2 nights in Aug 2023
Response from Vo Anh Phi on 29 Aug 2023
Dear Mr/Mrs Dong RourThank you for taking time to share your experience at VinHolidays Fiesta Phu Quoc!It was truly a pleasure to serve you and we are so delighted to note that you had an enjoyable stay with us. In addition, we very much appreciate your constructive feedback regarding breakfast which is extremely valuable for us to improve for better service in the future. Should your future travels bring you back to Phu Quoc, we will warmly welcome you back to VinHolidays Fiesta.Best Regards,Vo Anh PhiGeneral Manager

4/10 Poor

THI THU HUONG

Disliked: Property conditions & facilities
Giá 5 sao nhưng dịch vụ 2 sao. Rất tệ.
Stayed 1 night in Jun 2023

2/10 Terrible

May Yan Gloria

Stayed 3 nights in May 2023
Response from Vo Anh Phi on 24 May 2023
Dear Mr/Mrs May Yan Gloria,Thank you for giving us your honest feedback regarding your recent stay at VinHolidays Fiesta Phu Quoc! We are more than open to receive feedback from our valued guests like you regardless of positive or negative ones. Therefore, if there is anything you would like to share with us to improve ourselves, please do not hesitate to let us know, that will be a great contribution for us to provide better service to you in the near future. We hope to welcome you back soon! Best Regards,Vo Anh PhiGeneral Manager

6/10 Okay

kwak

Liked: Cleanliness
Stayed 1 night in Apr 2023
Response from VinHolidays Fiesta Phu Quoc on 24 Apr 2023
Dear our valued guest,Thank you for giving us your honest feedback regarding your recent stay at VinHolidays Fiesta Phu Quoc! We are more than open to receive feedback from our valued guests like you regardless of positive or negative ones. Therefore, if there is anything you would like to share with us to improve ourselves, please do not hesitate to let us know, that will be a great contribution for us to provide better service to you in the near future. We hope to welcome you back soon! Best Regards,Hang Minh NguyenFront Office Manager

8/10 Good

HYOUNGKIL

Stayed 2 nights in Mar 2023
Response from VinHolidays Fiesta Phu Quoc on 1 Apr 2023
Dear our valued guest,Thank you for taking your time to share your experience at VinHolidays Fiesta Phu Quoc!It was truly a pleasure to serve you and we are so delighted to note that you enjoyed your stay with us. We will continue exerting ourselves to deliver better services and products to you in the future. Once again, thank you so much and we hope to welcome you back soon!Best Regards,Hang Minh NguyenFront Office Manager

10/10 Excellent

KUN SEOK

Stayed 2 nights in Feb 2023
Response from VinHolidays Fiesta Phu Quoc on 24 Feb 2023
Dear our valued guest,Warm greetings from VinHolidays Fiesta Phu Quoc and thank you for spending time to give us such a wonderful feedback!Bringing memorable and enjoyable experience to all of our guests is one of our top priorities. Therefore, it is always fabulous to know that we have met your expectations. Your compliment is truly appreciated and we all look forward to welcoming you back in a not so far future.Best Regards,Hang Minh NguyenFront Office Manager

10/10 Excellent

Suong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tilava, uusi ja siisti huone
Response from VinHolidays Fiesta Phu Quoc on 13 Feb 2023
Dear our valued guest,Thank you for taking your time to share your experience at VinHolidays Fiesta Phu Quoc!It was truly a pleasure to serve you and we are so delighted to note that you very much enjoyed your stay with us. Your compliment will be delivered to all of our associates and we are sure that this will be a great inspiration to them to further deliver top quality services. We hope to welcome you back soon and it is certainly that your next visit with us will be as pleasure as the previous one.Best Regards,Hang Minh NguyenFront Office Manager

10/10 Excellent

Young hyun

Stayed 1 night in Jan 2023
Response from VinHolidays Fiesta Phu Quoc on 15 Jan 2023
Dear Younghuyn,Thank you for taking your time to share your experience at VinHolidays Fiesta Phu Quoc!It was truly a pleasure to serve you and we are so delighted to note that you very much enjoyed your stay with us. Your compliment will be delivered to all of our associates and we are sure that this will be a great inspiration to them to further deliver top quality services. We hope to welcome you back soon and it is certainly that your next visit with us will be as pleasure as the previous one.Best Regards,Hang Minh NguyenFront Office Manager

10/10 Excellent

JP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meilleur hôtel du groupe Vin
Personnels compétents et courtois mais surtout professionnel j’étais surpris de constater que cette hôtel était 3 étoile mais mérite grandement la 4 eme étoile qu’elle devrait obtenir dans plus attendre
Stayed 4 nights in Jan 2023
Response from VinHolidays Fiesta Phu Quoc on 15 Jan 2023
Dear JP,Thank you so much for your generous feedback to our team! We are truly humbled and could not be happier knowing how satisfied you were during your stay. As a culture of VinHolidays, our associates are passionate and motivated to exceed guest expectations. Your compliment has greatly inspired us to keep up the good job. We certainly look forward to the pleasure of welcoming you back for another wonderful stay.Best Regards,Hang Minh NguyenFront Office Manager

10/10 Excellent

Wonho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from VinHolidays Fiesta Phu Quoc on 22 Dec 2022
Dear Wonho,Thank you for taking your time to share your experience at VinHolidays Fiesta Phu Quoc!It was truly a pleasure to serve you and we are so delighted to note that you very much enjoyed your stay with us. Your compliment will be delivered to all of our associates and we are sure that this will be a great inspiration to them to further deliver top quality services. We hope to welcome you back soon and it is certainly that your next visit with us will be as pleasure as the previous one.Best Regards,Hang Minh Nguyen Front Office Manager

8/10 Good

Thi Tuyet Nhung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022