I planned a one-night, romantic getaway with my wife, but Sofitel had other plans.
First, this is supposed to be a 4 star resort, yet nobody greeted or open the door to welcome us.
Upon check in, I asked about a restaurant for a romantic dinner. The front desk strongly suggested the hotel’s.
After we checked in, they let us know our room was not ready yet and would be a few minutes. I thought that meant they were preparing it for our stay.
45 minutes later, we were given our room.
Inside, it was hot - over 28 degrees. Immediately, I turned on the air conditioning to cool it down. The room was also a bit dirty. Clearly, not up to standards.
After a half hour, the room had not cooled down, so we called the front desk. They told us to wait 20 minutes more and call back.
We left and came back an hour later… still hot. We contacted the front desk again and they sent maintenance up to fix it. Which they somewhat did. It worked, but not well.
A few hours later, we went down for our romantic dinner.
The restaurant was brightly lit and there were children at every table. Plus, it was a buffet with a choice of four dishes.
The cost of dinner was right about what I planed to spend for a nice, romantic dinner. Not for a buffet surrounded by kids running around.
The dinner could not have been less romantic and we could not have been more misled.
That night, the room was warm and stuffy and neither of us slept well.
