Buchanan Pine Lake Hotels

"The room I got was okay before inspection. I got a king bed for the night and underneath the desk were three little chocolate-like, maybe even “Milk Duds” candy droplets along the floor. In the bathroom, the bottom of the shower curtain was stained with mold and it had this old-aged smell rather than a “clean” smell. There was some accumulation of dust within the room too, which just makes it seem like it was never touched at all. When me and my partner went to the desk to discuss these issues, they were very caring and upgraded us to a different room to move into. In this room there was a jacuzzi but due to the season, those amenities wouldn’t be utilized. However, the cracks in the jacuzzi and off the side of it to the floor were several carcasses of dead bugs. While I know they’re not living, it also gives this vibe that the hotel isn’t that well looked after or understaffed. With this too, the bathroom still had that “old age” moldy like smell. We also put the privacy thing on the outside of our door that says “do not disturb” and around 09:00 in the morning and again at 10:00, there was a knocking at our door asking us if we were “checking out.” Overall, just not a great experience. "

"Great day I didn’t get there till kinda late, but the people in the bar seemed like they were enjoying their self. I was too tired to stop and have a drink."

"Very comfortable home in excellent location. Very well furnished and maintained."

"Beautiful home. Very clean and comfortable. Was looking forward to the fireplace, but unfortunately it was out of service. Everything else was awesome though."

"Everything about our stay at The Loft was Wonderful!"

"The pool area is amazing."

"Everything was just as expected, nice home, everything was clean and comfy! The only thing we had troubles with was getting there as it states its on S. Chapin rd and its E.Chapin rd which is 17 minutes away but no biggie! Thank you we would do it again! "

"We had a great time! Everything was super clean and gorgeous. Would love to book again next year"

"We were a group of 23 (mix of adults/kids) driving from Chicago for a small group retreat. Upon arrival at 9pm, the driveway was snowed in with 3 inches of snow where 2 cars were stuck at the bottom of the driveway. When I called Sage (guest services) for assistance, she stated that "we would have sent someone tonight, but it cannot be helped until the next morning." When I reached out again, stating that this is a safety issue as we have nowhere to park our cars until tomorrow (we had about 7 cars in our group), and asked again for someone to come tonight, I received the same answer. They eventually sent someone after I persisted over 30 minutes. Once the snow removal arrived, it took another hour for the job to be completed - so several of us had to wait on the street until it was done, preventing us from entering and settling into the home until 11pm. Walkway and stairs were not shoveled or salted - we had to do this on our own.Keurig was not usable - the water case appeared to not have been changed for a very long time, as there was mold in the water.Utensils/dishes were not clean. We had to rewash it by hand before using it because the dishwasher would leave a strange white residue on it. The smoke alarm had a low battery that required changing. This disturbed some of us while sleeping and posed a safety concern as we had to remove the whole alarm.Overall house was clean, but lots of little things that disrupted our stay. "