4/10 Poor
Robert M.
3 Jan 2022
Disliked: Cleanliness
Consider yourself warned
On the positive side, the neighborhood is quiet, and the street is pleasant and relatively attractive. The building in which this apartment is located is handsome and relatively well-kept, as far as we could see, except for a shattered window and broken window frame outside this unit's kitchen window.
Communication with the owners by email and text is fairly easy, except I am still waiting for a promised refund for 2 nights out of our 3. I am considering requesting a refund for all 3 nights, because the apartment was so filthy and disgusting.
When we entered the apartment, the first thing we noted was the smell of grease/fried food. Opening windows and turning on the stovetop fan did nothing to get rid of it. It permeated the entire apartment.
Then we noticed the floors were greasy, oily, and sticky. We purchased a Swiffer at the closest Rite Aid. I used 7-8 wet pads and what each of them looked like after mopping was disgusting. My Swiffering helped, but they still were not spotless -- clearly they'd not been well-cleaned in a long time.
The kitchen was sticky and dirty. Little hairs were stuck on to baseboards, cabinets, and many other surfaces. The kitchen was barely stocked. It was virtually impossible to cook anything. The dish drainer for clean dishes had hair in it.
Then I opened the dishwasher and it was backed up with rancid and mildewy water. The smell was overpowering and the dirty water began to leak all over the kitchen floor. We used towels and most of a roll of paper towels to try to stop the water flow, but it was still seeping out the next morning. (Thankfully we brought our own roll of paper towels.)
The bathroom wasn't too bad, but there was a stain that looked like bodily fluid on the mattress. I kept waking up during the night smelling the greasy/fried smell.
In short, the apartment clearly had not been deep-cleaned in a very long time.
We checked out the next morning and were promised a refund for the next 2 nights, though I have yet to receive it. They did reach back out to tell me the dishwasher had been repaired. Hopefully the also restocked detergent pods, because there were none in stock.
I plan to file another complaint with VRBO.
Unless someone is desperate or doesn't care if a place is clean, I would avoid this property.
Robert M.
Stayed 1 night in Dec 2021