Placencia Hotel with Pool

"All of the staff were extremely nice and professional. The property Is very well maintained and gorgeous. The 2 bedroom ocean view was spacious and directly on the beach. During my stay the occupancy was low and some services which were told would be available such as room service was not. I had to walk to the restaurant and order then wait for my food. Also because of low occupancy the poolside restaurant and pizza place closed early as well. It would have been helpful to have this information upon checking in."

"The room was a disappointment given the price point. The sliding glass door on one-side was shattered, one of the bathroom windows was also broken, the left sliding glass door wouldn’t lock and or close ( eventually fixed) the sofa and comforter cover were both stained. I felt that my complaints were met with frustration by the front desk staff. I actually considered leaving for $473 a night I was frustrated all solutions were a take away, we-booked an ocean view with a king bed, we were offered 2 doubles garden view. The positive was the food and bar manager that listened and at least offered us a free dinner! Most of the team were exceptional "