「The only good thing about this hotel was the breakfast. Otherwise, it is absolutely awful. The rooms are dirty, the furniture is stained, and the hotel is clearly not maintained.
We had to request a room change as the first room had a pungent, musty smell as if it were recently flooded.
Upon leaving I asked for a receipt to show that I had not made any incidental charges to the credit card authorization they took. I literally had to argue with the front desk representative to get one.
This...
「This hotel is clean and has a very friendly staff and good breakfast. Karl did a great job of taking care of us at breakfast, he was friendly and helpful.」