There is never a shortage of things to do with a choice of 5 RIU properties in walking distance.
Richard
於 2025 年 7 月住了 10 晚
8/10 不錯
Olga Mirian
家人同遊, 親子同遊, 伴侶同遊
2025 年 7 月 30 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We went during seaweed season(summer) so ocean wasn’t as clean as we would have liked but knew that coming in. I spoke to others who aren’t aware of this. Please know that if you plan on coming during the summer-the beach will have seaweed in playa & Cancun. That being said, the hotel does its best to clean it daily(I was actually expecting it to be way worse). The area on the beach has palm trees, hammocks and the waiters come and bring drinks to you. It’s actually one of the nicest beach areas I’ve been to.
The staff is great especially Patricio, Leo, all the staff at the Mexican restaurant. The staff at the buffet is great as well. Marlene is in charge of the riuland(kids area) and she is awesome. She came up to me as she saw me struggling to inflate a floatie for my kids and asked if she could help.
Some things you should know before you book: this RIU is quiet. If you plan on partying all the time at the hotel- prob not hotel for you. BUT it is directly in front of RIU tequila(cross small street) where they have white party. Also, about 20 mins from town.
Has 6 pools but they’re not huge. If you bring kids they have a small pool but it is geared towards toddlers. My kids are 9 & 12 so they are too big for this area. Wish they had slides and bigger pool for kids like at other hotels. Kids still had fun.
Hotel isn’t so big that you require a cart to get across. You can walk easily to all restaurants. Food is good. Need more entertainment.relaxing place-would come back
Olga Mirian
8/10 不錯
Guadalupe
家人同遊, 親子同遊, 多人同遊
2025 年 7 月 26 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I recently stayed at the Riu Palace Mexico in Playa del Carmen with a group of 15, and overall, I enjoyed my experience. The resort grounds are beautiful—well-maintained and relaxing—and the staff was consistently friendly and welcoming throughout our stay.
The buffet was decent, offering a variety of options, though nothing particularly memorable. I didn’t get the chance to try the Italian restaurant, but we did dine at the steakhouse. The food there was just okay, and unfortunately, it took about an hour and a half to get our large party seated, which was frustrating.
As for the accommodations, our rooms felt a bit outdated. The bathrooms were very small, and one of the biggest annoyances was the lack of functional electrical outlets—it was a challenge charging devices at night.
Despite a few inconveniences, the overall vibe and friendly service made for a good stay. I’d recommend the resort with a few caveats, especially if traveling with a large group or needing modern room features.
Guadalupe
於 2025 年 7 月住了 5 晚
10/10 優異
Ivan
伴侶同遊, 多人同遊
2025 年 7 月 24 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay
Ivan
於 2025 年 7 月住了 4 晚
10/10 優異
Erwin
2025 年 7 月 22 日
讚好:整潔度、職員與服務和住宿狀況
Great value
Erwin
於 2025 年 7 月住了 5 晚
10/10 優異
NICANOR (PORT CHESTER)
家人同遊, 多人同遊
2025 年 7 月 18 日
讚好:整潔度、設施服務和住宿狀況
Great service
NICANOR
於 2025 年 7 月住了 5 晚
6/10 一般
LATONYA DENISE
家人同遊, 親子同遊
2025 年 7 月 18 日
讚好:整潔度、職員與服務和設施服務
I’ve stayed at the Riu in Cabo, and that property is much more updated than this location. The rooms are so old and outdated and looks like they just slapped a coat of paint on the walls. The restaurants are not good at all. The Buffett is much better, but needs more options for those who don’t eat beef or pork. My daughter encounter a battle of stomach sickness on our last day after eating a burger from the restaurant near the pools. Too many insects over the foods and some of the items seemed old. The entertainment is mediocre, and can’t definitely be improved. Gustavo, was amazing for the work outs and just his overall personality. I expected a little more.
LATONYA DENISE
10/10 優異
Rebecca
2025 年 7 月 16 日
讚好:整潔度、設施服務和住宿狀況
This RIU is definitely a favorite of mine. The location is perfect, the beach is beautiful, and the staff go above and beyond.
Rebecca
於 2025 年 7 月住了 8 晚
10/10 優異
Jose
多人同遊
2025 年 7 月 16 日
The best #1
Jose
於 2025 年 7 月住了 4 晚
8/10 不錯
Julia (Sarasota)
2025 年 7 月 5 日
Julia
於 2025 年 6 月住了 6 晚
10/10 優異
DIEGO
家人同遊
2025 年 7 月 3 日
讚好:整潔度、設施服務和住宿狀況
Maravilloso
DIEGO
於 2025 年 6 月住了 4 晚
4/10 欠佳
Maria del Carmen (Tomball)
2025 年 6 月 30 日
讚好:整潔度、職員與服務和住宿狀況
M
Maria del Carmen
於 2025 年 6 月住了 7 晚
10/10 優異
Anna
2025 年 6 月 26 日
Anna
於 2025 年 6 月住了 5 晚
10/10 優異
Juan
2025 年 6 月 23 日
Juan
於 2025 年 6 月住了 6 晚
8/10 不錯
Petra
2025 年 6 月 22 日
讚好:整潔度
Petra
於 2025 年 6 月住了 3 晚
6/10 一般
Chad
伴侶同遊
2025 年 6 月 22 日
讚好:整潔度和住宿狀況
Not like the last RIu we stayed at. This was a little more of a let down then the other.
Chad
於 2025 年 6 月住了 4 晚
10/10 優異
Alfredo Garcia
2025 年 6 月 21 日
Alfredo Garcia
於 2025 年 6 月住了 7 晚
6/10 一般
Erik
2025 年 6 月 21 日
讚好:整潔度
Erik
於 2025 年 6 月住了 11 晚
8/10 不錯
Ricky
伴侶同遊
2025 年 6 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beach was nice when we went not too much seaweed
Ricky
於 2025 年 5 月住了 4 晚
10/10 優異
Jana
伴侶同遊
2025 年 6 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved it!
Jana
於 2025 年 6 月住了 6 晚
10/10 優異
Dale (PALM HARBOR)
伴侶同遊
2025 年 6 月 20 日
讚好:整潔度、設施服務和住宿狀況
We enjoyed almost everything about our week long stay at the Riu Palace Mexico. Excellent food and amenities, beautiful beachfront with hundreds of beach lounges. There were tons of sargassum along the shore but that has been an issue for years in Playa del Carmen for years.
The only real complaint I have is the size of the toilet area. I am 6'2" and it's very uncomfortable to use.
Would I return to Riu Palace for another stay? Yes. All in all we had a wonderful time.
Dale
於 2025 年 6 月住了 7 晚
10/10 優異
Milivoje (Las vegas)
家人同遊
2025 年 6 月 19 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place, like any other Riu property. You can't go wrong.
Milivoje
於 2025 年 5 月住了 8 晚
6/10 一般
Ralph
家人同遊
2025 年 6 月 18 日
讚好:整潔度
不滿:設施服務
Property was comfortable and calming. However, there wasn’t many activities or things to do.
Ralph
於 2025 年 4 月住了 7 晚
8/10 不錯
Marco (Conroe)
親子同遊
2025 年 6 月 18 日
讚好:整潔度
Nice property. Good service inside the hotel except the beach (just a couple of waiters and took a while to see them come back).
Beach is awesome, one of the widest beachfront areas with at least 100ft (30m) . Unfortunately seaweeds were terrible during our stay, affecting all resorts.
Food is decent for an all inclusive. The specialty restaurants are a bit too small and not too upscale, could get the same or similar food in the daily dinner buffet.
Night shows were nice, good dancers and singers. During the day not too many activities for teenagers and kids though, this property definitely falls short on that one.
Regarding room cleaning service it was outstanding with plenty of clean towels everyday!
Enjoyed my time in the hotel but I don’t think I would come back. Recommendable for couples looking for a relaxed environment, specially +55 yrs old.